Gonzalez Tree Pros & Crane, Inc

They were great. After calling multiple tree companies, Gonzales met me the soonest and gave me a great price. I had an estimate on Friday and the service was done on the following Monday. They moved me up the schedule due to the tree falling on a power line. I also got 10% off for being an AL member.

unknown

Following the vicious wind and hail storm in Rolesville on April 28th (Thursday), we discovered that a huge hickory tree in our backyard had split from the crotch almost to the ground.  Although the tree did not fall completely to the ground, it represented both a hazard to individuals and to property and needed to be removed quickly.  I immediately called Gonzalez Tree Care, Inc. and within 40 minutes Brian Berg was on site, surveyed the situation and provided an estimate.  He promised that his crew would come and remove the tree on Saturday.  However, around noon on Friday, Brian called and stated that they could complete the work that day if we didn't mind.  Of course we didn't!!  His crew arrived mid-afternoon with all their equipment.  They assessed the nature of the work and set straight to work.  The tree was in a difficult location with a fence on one side, homes on both sides and various other shrubs and trees in the immediate area.  By carefully staging the removal, the crew was able to successfully remove the tree without any damage to fencing, buildings or other plantings.  The crew was able to drop the tree exactly where they wanted it, was efficient in removing and grinding up the branches and elements of the trunk.  The lawn was cleared of all debris and within an hour and forty-five minutes, all elements of the tree were gone, just like it had never been there.  The crew was super efficient and professional, providing outstanding care and respect for our property and that of our neighbors. 

unknown

I contacted Jose through Angie's List and he responded the same day with a reasonable estimate. He added me to the schedule for the following day. I came home and there was no sign of the tree or stump and everything was cleaned up well. Would definitely use their services again.

Brian came out and gave us an estimate for the work and several days later the crew arrived to do the work. They knew what they were doing and had proper equipment to get the job done. The tree was about 24 inches at the base and they cut it and hauled everything away in 1 hour. We have used them on other work and would use them again.

We have never requested services from Gonzales Tree Care or been in contact with them yet on Wednesday afternoon 3/9 our neighbor and her son saw the company show up at our house with 3-4 hauling trucks and heavy machinery. No one was home and they had no permission to enter our property. However they opened up the larger part of our back gate and brought the heavy tread machine across our backyard and behind our shed. That part of yard is soggy so it tore up the grass and ground, leaving visible tracks. They left a huge mess of torn up ground behind the shed and took some of the small sticks we had piled up back there and by the driveway. ?? They left no note or explanation. We have tried calling their number but it goes to voicemail and their website is down. If it was a mistake and they went to the wrong house, that is a pretty big mistake! I am posting this so there is a record of our complaint with them so if they try to charge us for the "services" they provided, they won't be able to say we were ok with it!

Jose came out for an estimate. He explained that it would be necessary to bring down a couple more trees when he removed the one that had broken in the middle and was currently lying horizontal. The other company did not. Jose noticed it immediately. He gave me the estimate and told me to call when I was ready for service. The next day I called and he told me his crew could be there today. I mentioned we had a showing at the house around 6pm and the crew needed to be gone. This was around 1pm. He said that would not be a problem. When they hadn't arrived by 3pm, I called back and Jose said he would call his crew and call me right back. He did and they showed up about an hour later. They quickly took down the trees, hauled them to the curb and proceeded to grind them up. They were done in less than an hour and completely cleaned up. They were great. 

Joe came out the day I called and provided me an estimate. I called him the next day to give him the go-ahead to remove to large trees that were struck by lightening from my yard. His team came out the next day. They did an outstanding job!

Excellent experience.  Gave me a reasonable estimate of $150 the day I called.   The next day he cut up a tree that had fallen on my back fence.  The owner and the man working with him were very professional and polite.  Finished the work quickly and cleaned everything up.  Would use again.

unknown

unknown

unknown

unknown

unknown

unknown

unknown

I called Jose on the morning or 10/10/2015 to set up an appointment with him.  He came to my house within 90 minutes to provide an estimate - so far so good. He quoted me a price that was lower than a competitor.  We verbally agreed on the price and work to be done. He said it would be a two hour job.
He told me his crew would come out that afternoon if it was not raining.  It turned out to rain the entire afternoon. No problem there.  I called him at 3:40 that afternoon to reschedule.  He did not return my call.  
So I called him again at 9:30 AM  on 10/12/2015.  He shows up at my door a couple of hours later (no call first to see if I was even home). He told me his crew would be at my house that afternoon.  I did not receive a call from him to let me know when they would be there and no one showed up by 3:00 PM.
I called him again (do you see a pattern here?) and told him I was going to go with a competitor, even though they quoted me a higher price, due to a lack of communication/professionalism on Jose's part unless his crew showed up that afternoon.  No call back from Jose or from his crew to let me know if/when they might come (see the pattern again?).  His crew shows up at 4:50 that afternoon - I had given up on them by then because it would be dark before they could finish and I was in the process of calling the competitor to schedule the work when they showed up.
The crew did a good job on cutting down the limbs I told them to (because it was apparent there was not great communications from Jose to his crew). HOWEVER his crew cut off a limb on the oak tree that I never asked them to and it was, in part, over my neighbor's property line. I was not outside watching them because they were cutting down limbs on the three trees simultaneously and I was concerned about the possibility of being hit by a falling limb and there was no good place I could watch them from on my property... 
Now comes the worst part... In the process of taking down the extra limb, my neighbor, watching from his property, saw a good sized chunk of the limb hit the top of his trailer and them swing back into the side of the trailer. My neighbor was really upset that I hadn't told them when my appointment was, such that he could have moved his trailer the night before.  I couldn't do that because I had no scheduled appointment time/window from Jose as to what day and time his crew would show up. I immediately called Jose at 5:54 PM about the accident and that he needed to contact me and come over to my house immediately and review the situation with my neighbor and me.  I called again at 6:01 PM and again at 6:46 PM. He DID NOT RETURN ANY OF THESE CALLS.
Jose just shows up the next day - again no phone call first - at 11:15 AM. He says that his crew couldn't have possibly caused the damage. I immediately called my neighbor (now that I had his cell phone no.) and he is able to get home within 20 minutes. I told Jose that he needed to stay and to come to an agreement with a plan to resolve the issue with my neighbor and me. He stays and starts to have a heated conversation with my neighbor - I overheard the yelling and tried to calm things down.  It took a few minutes, but civility returned.  My neighbor requests Jose's insurance information, but he initially refuses. He does not want to involve his insurance company.  Jose then asks my neighbor how much money was required to fix the dents.  My neighbor did not know since he had not had the repair quoted yet.  After much ado, Jose finally agrees to give my neighbor the insurance company name and shows him a picture on his cell phone that was the liability policy that is in effect. None of us could see the insurance policy number or effective dates since it was a poor quality picture and it did not show this essential information. My neighbor calls the insurance company and they tell him that Jose is currently insured and they will e-mail the policy to him. We finally all agree that my neighbor will get an estimate but will not file with his insurance company unless Jose and he cannot come to a resolution first. My neighbor gets the estimate the next day and calls Jose. Jose reluctantly agrees to pay my neighbor in cash that same day. I immediately paid Jose after this was resolved. He then questioned the amount of the check saying he thought he quoted me $100 more. I said that was not the case and Jose said OK and left.
All of this could have been handled more professionally and would have not caused heated arguments and I would have given a better review and grades on this company.
To Jose's credit he did pay my neighbor in cash in a very timely manner.

unknown

They did a fine job - I would definitely hire them again.

They were outstanding! I was in an extremely narrow time crunch to get this done and I called Mr. Gonzalez. As busy as they were, they were able to work me in very quickly. The price was very reasonable and the job that they did was spectacular! Brian came out the same day as my call to Mr. Gonzalez to see what I wanted to have done and gave me his professional opinion on everything. I was very impressed with his knowledge, understanding of my time crunch issue and just an overall great guy. The next day Riqui brought the team and did a fantastic job seeing that everything was done perfectly and it was. I will only use them as my tree service company in the future!

.

unknown

They were definitely speedy! I requested service on Angie's List in the evening, and got a call early the next morning. Brian came to my home that morning and gave me an estimate, and said they could get the job done that day! I went to work, and came home to the job done perfectly!

Brian came out promptly to do an estimate, walked the property with me and gave very useful advice without pressing to do extra work.  Arranged to do the job the following week.  Guys arrived promptly and worked incredibly fast.  All work was done as requested, with no associated damage, and all the debris was completely cleared.  Very happy with this provider, have already recommended to neighbors.