DAVE'S APPLIANCE CARE

Dave’s has been excellent to work with. We have been having trouble with our ice maker on and off for some time. Dave’s initially came out and made a repair which fixed the problem briefly, but we started having trouble again within about 4-6 weeks. They came out again at no charge to fix that problem. We had to have them back several other times since then, and we have only been charged for new parts that were replaced (unrelated to the initial part). They have stood behind their work, and have been very good to work with. They are also very friendly and professional. They have been very responsive, accommodating, and are punctual.

Very well. What else can I say other than what I said above

They diagnosed problem wrong, completely killed control panel while replacing the second part that was ordered. I went weeks without a washer either waiting on parts or their return. They left the washer disassembled which made it difficult to call someone else. Finally, after more than a month without a washer, I asked for my money back and bought a new machine which should not have been the result as the machine was fine except for the problem they were called about. Will never use them again.

The whole experience went very well. I called and arranged a time for him to come diagnose the problem. He was prompt and professional and called ahead when coming (both times). He made the diagnosis of what the problem was, ordered the part and arranged a time to come back and install the part. The billing was clear, fast and transparent. I thought the price was a bit high for a fairly straight-forward repair, but it was far cheaper than a new ice maker. He was also friendly and personable. I would recommend him and would use him again for future repairs.

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On a Sunday evening we noticed our ice cream was soft and later realized that both the refrigerator and freezer we not cooling/freezing.  On Monday morning we called Dave's and they were able to come out early that afternoon.  They replaced the evaporator fan motor and got us up and running again.

Four months later the refrigerator stopped working and we called Dave's about fixing it but they said they could not look at it for six days (even though I reminded them they'd recently fixed it).  We wound up buying a new refrigerator to avoid losing all our food and being without a refrigerator.

I originally called Dave in  early July 2014 because the microwave, although it had power, did not warm food when turned on. It took some time to get the appointment because the office is overworked ? non-responsive? He came and said the fault was in the door which he repaired. I got the bill and before I could pay it, his wife Valerie called to say the billing was incorrect and that they would send out a new bill. In the end, it was correct but I had to call them to finally get confirmation that I should be able to pay the original bill. That took until the end of August.

The repair did not last long and in September 2014, the exact same issue started again. He did come promptly and he actually removed the microwave form the wall and took it to his repair shop. To his credit, because I think he and his wife are honest, he did not ask for any money since he stated this fell under his work warranty.   He brought it back and it worked but the repair lasted only about 6 weeks.  I called again in November. I spoke to his wife. She said they were busy but she would get back to me with when Dave could come by. I never heard from her. I called again. She said that Dave didn't know what was wrong with my appliance. She promised Dave would get back to me. It is now January and I never heard form Dave or Valerie.

I think Dave knows his stuff. I think Valerie is very nice. However, the non-responsiveness and the need to call multiple times is just too much. I need someone who is easier to schedule with. I don't blame him for not getting the repair right. I certainly understand that there may be some other issue so that is not a concern.

unknown

I had an appt with Sears this morning but they blew me off. In desperation I called Daves Appliance Care and they WERE AT MY HOUSE IN 30 MINUTES! I couldnt believe it. I was in such a nasty mood after being blown off by Sears and they put the smile right back on my face. They have all my future business. I'm so glad I met a competent company who can take care of my appliance needs.

FYI.... SEARS WAS GOING TO CHARGE ME $129 FOR THE VISIT ....................PLUS PARTS.
           DAVES APPLIANCE CARE ONLY CHARGED ME $95!!!!   NEED I SAY MORE?

unknown

THE SERVICE THAT THEY HAVE PROVIDED ON THE STOVE HAS BEEN VERY GOOD. THEY ARE KNOWLEDGEABLE AND PROFESSIONAL. I DON'T LIKE THE STOVE ITSELF, BUT THEIR SERVICE ON IT IS GOOD.