R & C Appliance Service Inc

If you need immediate help do not call R&C Appliance. I have been without a washer for over four weeks with absolutely no idea as to when R&C will have the part little alone as to when they can add me to their schedule to repair my washer. After two weeks a repair man did finally come out to access what the issue was ( cold water inlet valve). After two more weeks I called R&C and was told the part needed for the repair was back-ordered. Nobody bothered to call from R&C to give me that information. I was told R&C would try to get the part elsewhere. I requested a call with information as to when to part would arrive. Again, nobody bothered to call me. I found the part in-stock online from several parts places and ordered it myself. It will arrive in three days. R&C has been instructed to cancel their parts order and to send me an invoice for the initial service call fee (aprox. $90). My husband is going to replace the water inlet valve himself. Thanks to YouTube and a very detailed video on how to replace the new water inlet valve it will take about five minutes for my husband to replace it. I was quoted $336 from R&C for parts and labor, including the initial service call fee. I was able to purchase the same part online for $125 including fast shipping. Total cost of about $215, including the initial service call fee. This company use to be great, unfortunately that is no longer to case.

They arrived on time and were very professional. Would hire again.

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After running the cleaning cycle on my oven, the convection fan came on and wouldn't turn off. An error code started flashing and beeping. I called R and C that day around 4pm. A very sweet receptionist took my information, and scheduled the service call. They ordered the part the next morning and came to replace the temperature sensor three days after I called. The technician was extremely friendly and finished the job in less than 10 minutes! They guaranteed that if the sensor didn't fix the problem or it recurred, they would come back and fix the issue without charging for a second service call. The service call was $75, which seemed quite fair. Much cheaper than getting a new range! The man also gave me some requested advice on replacing the new stove in the future. It's a tricky one because it has downdraft ventilation rather than a hood.

Replaced a timing switch on dryer.

Fixed stove burner by ordering and replacing needed part as well as making stove functional temporarily for renters coming in

Very good Customer Service - prompt and friendly. He called in morning of the day of the appointment and told me what time he would be there. Diagnosed the problem quickly and ordered the part needed. Came back next week with part and installed.

Tommy was awesome. Not only was he able to find our cabin in the mountains, he quickly fixed the problem at a reasonable price. I would use R and C again in a heartbeat.

GREAT . . . will use again!

Would defintely use again!

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