Ward Plumbing, Heating & Air

Rating: ★☆☆☆☆ I recently had a frustrating experience with this plumbing service. I needed my kitchen drain cleaned, and upon contacting them, they informed me that they charge $100 for a plumber to come out and provide a quote. I agreed to the fee, hoping to get an accurate estimate for the work needed. The quote came in high, $525, but I needed my sink unclogged and I would still owe them $100, so if I managed to get someone else over for cheaper, it could be maybe a savings of $50 after having paid Ward Plumbing $100, and it could take a couple days until I could get someone else out here, so I reluctantly agreed to the price. After the plumber snaked the pipes, he informed me that a snake couldn't clear the drain. Instead, he proposed using hydro-jetting equipment for an additional $835. Had the plumber used a camera initially, he would have known that a different approach was necessary. Essentially, I paid $525 for nothing. What disappoints me the most is the lack of customer satisfaction displayed by this company. If they charge $100 to provide a quote for drain cleaning, or a service fee, they should ensure that they back it up with a comprehensive assessment. Running a camera through the pipes initially would have revealed the need for alternative methods, and I wouldn't have been charged for ineffective snaking. This approach feels shady and dishonest. Moreover, I have concerns about the necessity of hydro-jetting. Without a camera inspection, how can I be sure that it is the appropriate solution? Considering that the cost of hydro-jetting through online sources runs between $400 and $900, $1325 seems exorbitant. I understand that services come with a price, and I'm not asking for a free job. However, if a company charges $100 for a quote to clean a drain, I expect them to deliver on their promises. A thorough assessment and understanding of the issue should be part of that quote. Unfortunately, this was not the case here. Overall, I'm highly dissatisfied with this plumbing service. The lack of transparency, inflated pricing, and failure to provide an accurate assessment has left me questioning their integrity. I am now skeptical that I will end up paying $1325 for a job that might not solve the problem. Not to mention the plumber left without putting anything back under the sink, so I had a mess to clean up. With all of the good reviews they have received make me wonder if this one plumber is an outlier. According to other review sites, I've noticed many negative reviews lately, leading me to believe it's something more like they have new management maybe, or they are hurting for money and are out for the quick buck and none for the long term relationship, which is what it takes to succeed here in the mountains of WNC. They may have screwed me out of $525, but they screwed themselves out of thousands of potential future money because I, like most people, would rather stay with the same company and have that trust that only honest businesses can generate than spend the hassle and time looking for another plumber.

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horrible, ac went out last sunday called ward to get it repaired the next day they arrived tuesday. found out motor went bad in fan unit had to order and said it would be in friday if not sooner. friday came no answer from customer service.  after calling them received unproffesional behavior from office almost insulting me as if i was taking up there time.  later got a phone call back stating it would be tuesday next week.  my home got close to 90 inside during this week. finally got part the following tuesday and installed was not able to give a accurate time for installation.  definitely will never use this company again

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He was very friendly and fairly informative. He had to go back to his shop to pick up some parts and returned quite a while later. I don't know if I was being billed for all that time. He got the job done and the system worked well afterwards. However, the part was $200 on my bill and I found the part online for about $60. I thought the labor rate was fairly reasonable, but I feel I was gouged on the parts. Aside from the price, it was a good experience.

It took some time to get in line for the service since we were first time customers. A call back was necessary (with no additional charge) to realign the condensation pan and reconfigure to drainage line. The technician, Joe, was very knowledgeable.

Good no problems

They were able to come out the following day after I called and they showed up on time. They were able to make my repair very quickly. Very pleased.

They were able to come out within 2 days of when i called for an appointment. They showed up exactly when they said they would. They were fast and friendly and had a reasonable price. Excellent service, I will use them again.

This is the first time that we have used this company. We live out of town and wanted a second opinion on the heating/air conditioning unit of our vacation home. The person who had been servicing our unit in the past was hired by our rental manager and made the diagnosis that our unit needed either a new compressor(which we were told would be difficult to find) or a new unit all together. After we determined that this person was not licensed or insured we decided to get a second opinion. Ward came out and determined that all we needed was a new thermostat...which turned out to be a fast and inexpensive fix. They did not make the first scheduled appt. due to weather, which we were not informed of, so we had to make a few follow-up phone calls, but other than that we were very pleased with their ability to diagnose and fix the problem. We will definitely use this company again.

AS PER CONTRACT WITH NO EXCUSES AND NO UP CHARGES