A Great Furniture Place

One year later, had dark lines on the white sofa/loveseat. I thought they are normal. Also had few small ball point marks which would not go. Called warranty Ultra shield people and they promptly sent someone to clean. They then approved replacement of cushion and sent order to store. I followed up with store , in person, couple of times but was politely sent away using "I am waiting on...will let you know asap...'  tactics. Two years passed nothing happened after few more calls. Now, the so-called leather is all flakey and we no longer call and relatives or friends home since they have no place to sit. Our 1800 dollar sofa's leather flakes can get attached to anything which touches. Now the white sofa is covered with velvet cloth !  I called the store several times and ultra shield warranty no longer honors any service since the issue is multi-location (service rep read the fine line on the warranty card). The store does not offer any help replacing, repairing or viewing the furniture. So much for a 'family owned' store. It should be named ' A WORST furniture place' 
Update : updated correct price paid. Filed a BBB complaint with no use. Beware from this 'family owned' shop.