ServiceMaster Quality Restoration
About us
Service Master is a full service restoration company that handles all types of disasters from start to finish. in an emergency, If you call us, at any time of day or night, you are transferred live to the person on call, and we will be on site within 2-4 hours, prepared to get things stabilized and moving forward. We are a fully certified restoration firm. We are also a licensed general contractor, with an “unlimited” license. The quality and service provided on a job is paramount, and we pride ourselves on doing the job right. Our company is in the top 200 of over 4000 ServiceMaster Franchises. Steve has been in the restoration industry since 2002. During this time he has achieved five different certifications: Advanced Structural Drying, Water Restoration Technician, Odor Control Technician, Fire Smoke Restoration Technician, and has received the training of a Certified Microbial Remediation. Steve and his wife Carol have run the business since 2002, Carol handles the accounting and Human Resources while Steve mainly deals with the day to day operations. They have two wonderfully talented children. Their daughter has just graduated college and their son is currently enrolled in college at High Point University.
Business highlights
Emergency services offered
23 years of experience
Services we offer
Water & fire damage restoration, reconstruction. Mold remediation. Carpet & upholstery cleaning. Sewer backup cleaning.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.735 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 9% | ||
| 0% | ||
| 0% | ||
| 6% |
Showing 1-25 of 35 reviews
Beth H.
Jun 2019
It was good. They did excellent job dealing with the insurance company. Excellent job!!! Great communication!!
Kerry M.
Nov 2017
We didn’t have any issues with the “drying out” process. We had several issues during the repair portion of the job. The drywall repair and painting in the kitchen was not done well the first time - it was very clear that it was patched. Second attempt at the repair wasn’t any better. I requested that a supervisor come out and take a look at it. Finally on the third attempt, the patch lines were no longer visible. Since the person who does the drywall is not the same as the person who does the painting, all of this resulted in many visits to my house. The bathroom experience wasn’t any better. The guy who did the tile work was very unreliable. He was consistently late and always had to leave to get more supplies. One day he didn’t show up at all. His trips to the hardware store were about 2 hours long, sometimes longer. In addition, the seam between the floor and tub was not done right and quarter round molding was put along the edge to hide the uneven tile . There was not a quarter round there before and the two other bathrooms in my house don’t have a quarter round molding where the tub meets the tile, so this was done as a shortcut. I asked to have this fixed, and that work was done. Due to the late and missed appointments, the floor work took 6 weeks to complete. I requested that I be compensated by adjusting the amount I owed for the final payment. While they did remove the costs for work that was part of the contract and not performed, they refused to take any financial responsibility for their mistakes. All that being said, the subcontractor that was used for the vanity/ cabinets was excellent. He was very knowledgeable, professional and did the job right the first time. I love how the cabinets turned out.
Response from ServiceMaster Quality Restoration
"We truly apologize for the problems that you have had on the job. While there are always the potential for problems, there were too many, and some were preventable. We are working internally to solve the issues that were preventable, and while it does not make the process any easier for you, we are committed to solving these types of things moving forward. Our commitment is that we will perform the work, and correct any concerns or deficiencies to achieve the end product that was promised. We believe that the end result of the work done, while arduous for you in the process, has been achieved. If this is not the case, please let us know. Once again, we apologize for the substantial inconvenience, and at times unprofessional impact to your family, and offer not excuses and only apologies."
Sarah C.
Oct 2017
ServiceMaster was wonderful. Dignosed and fixed the issue quickly! Very happy!
Patricia G.
Oct 2017
Response was quick, quality work
Rolande R.
Dec 2016
N/A
Job well done! Great company to work with.
Lou J.
Oct 2016
The company responded quickly, very easy to work with!
Lou J.
Oct 2016
The service and work was good! Responded quickly, would use again!
Douglas H.
Sep 2016
Good service, everything went well.
Linda Q.
Sep 2016
Great customer service, quick response.
Mintz P.
Aug 2016
Service was great! Would use again!
Deborah L.
Aug 2016
Performed great work!
Fred E.
Aug 2016
Real well moved all the furniture too
Audrey M.
Feb 2016
unknown
Response from ServiceMaster Quality Restoration
"Glad we could help you out in your time of need."
Jolene C.
Mar 2015
I was distraught when water was spilling into my kitchen. In the end, my bedroom closet, part of my bedroom, part of my living room and the kitchen all had water damage. My insurance company has a Contractor Connections program, and they sent Service Master to my house. The technician (either Ben or Chris, I can't remember) came in and tore out part of my ceiling, insulation, etc, and set up loads of fans to dry and save what could be saved. He came every day for 3 days until things were dry and ready for the next phase.
I was thoroughly impressed with the technician in the mitigation phase. He was professional, pleasant and explained what he was doing and why. I could not ask for better service. Please see my upcoming review for ServiceMasters actual rebuilding/renovation. This has been a very different experience.
I was thoroughly impressed with the technician in the mitigation phase. He was professional, pleasant and explained what he was doing and why. I could not ask for better service. Please see my upcoming review for ServiceMasters actual rebuilding/renovation. This has been a very different experience.
Judy G.
Nov 2014
they were prompt, thorough and efficient
Response from ServiceMaster Quality Restoration
"Very happy that we were able to take care of you. We specialize in disaster restoration, and make it our singular focus."
Donna S.
Jul 2014
They knew what they were doing. It was nothing spectacular that stands out. They knew what they needed to do to fix the problem.
Response from ServiceMaster Quality Restoration
"We are really grateful that you let us help you out. We always strive to get an "A" rating, and I regret that we did not earn that here. I would love the opportunity to learn what we could have done to earn the A, so that we can do better next time or with the next customer. Please feel free to contact me in the most convenient way for you, whether by phone or email. Thanks again for your business."
Kim H.
Mar 2014
The whole team from Servicemaster was very courteous and professional to deal with. I had the most involvement with my project manager, Carly, who if you're lucky to have, makes a stressful process much easier to deal with. I was lucky enough to have individual contractors as well that were all prompt and professional. I would espescially like to call out Sean and his painting partner, for their excellent customer service. I would definitely work with him again. I am very satisfied with the job done, as I was hesitant to go with my Insurance provider's recommendation. But in the end, it was the very best choice I could have made.
Amy I.
Sep 2013
Very satisfied. The job went will with no problems.
Response from ServiceMaster Quality Restoration
"I'm happy we could help you out when you were not having a good day. It is never a happy time when this type of thing happens. Glad we could take care of you."
Darcy A.
Mar 2013
The job went very well. I was very satisfied with the service.
Response from ServiceMaster Quality Restoration
"Thank you very much. We really do try hard, and it is so rewarding when a customer recognizes that effort. No one wants this type of thing to happen to them, and it can be a very trying experience, since it is unplanned and unexpected. I am glad we could take care of you in your time of need."
Pamela H.
Mar 2013
The job done by Service Master Quality Restoration went very well. We were pleased with everything.
Kaye T.
Feb 2013
The job went satisfactory and the company did a good job overall.
Mark H.
Jan 2013
The job went well as far as the drying. We are still in reconstruction, employees are great.
Response from ServiceMaster Quality Restoration
"Thank you very much. We are happy we could take care of you in your time of need."
Brooke L.
Dec 2012
The drying went fine. Everyone was nice, friendly.
Dmitriy S.
Sep 2012
Employee were very great. Performed the work quickly and professionally.
Response from ServiceMaster Quality Restoration
"Thank you very much. We really try hard to take care of the customer, and it is rewarding to see the whole plan come together, and have things go well like this did."
Jon B.
Oct 2011
Service master did an excellent job from the intim call through restoration. High quality, reasonable cost, excellent service.
Response from ServiceMaster Quality Restoration
"Thank you. It was a pleasure taking care of you. If you ever need anything else, please do not hesitate to let us know."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
ServiceMaster Quality Restoration is currently rated 4.7 overall out of 5.
ServiceMaster Quality Restoration accepts the following forms of payment: CreditCard
No, ServiceMaster Quality Restoration does not offer free project estimates.
No, ServiceMaster Quality Restoration does not offer eco-friendly accreditations.
No, ServiceMaster Quality Restoration does not offer a senior discount.
Yes, ServiceMaster Quality Restoration offers emergency services.
No, ServiceMaster Quality Restoration does not offer warranties.