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Affordable Plumbing Co Inc
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Doors - Repair,
About us
We are A full service Plumbing Company. We are always on Time! We work around your schedule, not ours! Not Ours. We wear shoe covers to protect your floors. We always give a 30 minute courtesy call before each job. We have the highest warranty in the area and we put it in writing. Price Does not change no matter how long the job takes. You know the price before the work begins. We don`t just fix the problem, we find out what caused it and how to prevent it from happening again in the future. We Check all of you`re plumbing for you and give you tips and recommendations on how to save precious water in your home. The inspection of your plumbing system is included at no additional cost built in to our service fee. We have the ability and equipment to replace your water service line from the meter to the home without tearing up your lawn, driveway, sidewalks, or landscaping with our Trenchless water line replacement technology.
Business highlights
Emergency services offered
32 years of experience
Services we offer
Plumbing. Drain Line Blockage.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.118 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 22% | ||
| 11% | ||
| 17% | ||
| 0% |
Showing 1-18 of 18 reviews
Shelton S.
Nov 2015
unknown
Response from Affordable Plumbing Co Inc
"Thank you for your business"
Sylvia C.
Feb 2015
It was too expensive for what he did. He didn’t have to do much work at all.
Andrea P.
Sep 2014
We had a clogged toilet issue at the church and when I called, the owner said he could definitely get the job done. He made it clear, however that the check should not be written to the company but to him personally. This is where I should have called someone else! Red flag #1 When he arrived, I had already pulled the toilet and had snaked the line about 40 ft to no avail so he brought in his big snake machine which did the job just fine. The supply line had broken off at the wall so he was going to repair that too. I suggested that a glued fitting would suffice but he insisted that a quick-connect fitting would work better. I agreed and he tried to attach the old supply valve back onto the broken pipe but couldn't get a proper grip on it to apply enough pressure to push the fitting in place. So he said he needed to cut a hole in the wall. After cutting the wall, he pushed the connector on just fine. I would have been fine with the job had it not been for leaving the floor in a mess to which he replied "we cleaned it up the best we could". Then I had to leave to get my son from school and when I got back, they had reset the toilet and everything was working fine. THEN came the BILL!!! $625!! snaking the line and reseting the toilet was $298 of it....that part I was fine with. but cutting a small hole in the wall and applying a $2 fitting somehow ended up being $268!!! He didn't even bother replacing the valve (which still leaks BTW) just shoved the old one back on. Top this off with a $59 service fee (again, I am fine with this). My issue was the OUTRAGEOUS charge for fixing the supply line. I called him and questioned him about the charge after he left and he stated that he could fully justify the charges based on his business model of pricing out of a contractor's book. He stated that cutting a hole in the wall amounted to $119 of the $268 charge. So, apparently the connector was worth $149. Bottom line is...this guy was just a bit too shady for my taste. I shouldn't have to haggle for fair pricing. The better business practice would be to give honest pricing and service up front. I would have just charged for the cost of the connector and lumped the 5 minutes that it took to install it under the service call fee. After seeing MULTIPLE negative reviews on here and other places, I should have done my research on this guy BEFORE I allowed him in to fix the problem. He will NOT be getting my business again. Affordable Plumbing is an oxymoron in this case!
Response from Affordable Plumbing Co Inc
"This is pure slander ....................... There is a million words I could say but I will keep it professional. I always make sure me and the Customer are always on the same page, and eye to eye. I have the highest warranty in the area. I have been in this industry 45 + years Although this Customer has slandered me, little does he know that if he had a problem with my work I would still honor the warranty and be polite and professional. I didn't deserve this bad rating but sometimes you get thrown sideways in this industry. It really baffles me when me as a well seasoned, and well know honest Contractor could be slandered in such a way. I think the public that reads this knows exactly what I am saying. There is nothing ( shady ) about me, or my Company. I have more happy Customers than I do disappointed Customers. I am a man of my word, and again I didn't deserve this slandered rating. This is my response to this and look forward to helping anyone I can. I would like to thank the public for taking the time to read my response and hearing my side of this slandered rating. Eddie Fallin President Affordable Plumbing Co., Inc"
LaTosha P.
Jun 2014
Eddy answered the phone even though I called late Saturday night in complete distress. I had family over for a graduation party and the bathtub lever broke with the lever not turning the water off. When I was told about the broken lever, the water had been running for only God knows how long. I turned to water off to the house and got into contact with Eddy. Out of the numerous plumbers I contacted that said they had emergency services, only Eddy answered the call. Eddy arrived as promised and gave me a high and low estimate depending on what work had to be accomplished. Eddy promised to try to do everything within his power to get the low estimate, but made sure I knew the price could reach the highest price threshold if I decided to continue. Eddy did agree to look at the issue and to put everything back as it was if I didn't agree with the price. Eddy was able to complete the job in record time for the lower estimate and even fixed the sink lever which I hadn't asked about. I appreciate all that Eddy did because no one in the house has plumbing knowledge and the water bill was going up by the second. I am absolutely in love with Eddy and the fact that he kept his word and came to fix our plumbing issues. I will definitely be using Eddy as my go to plumber in the future. Thank you so much again because I have 4 kids, a husband, and a dog and with company our house was full of people who needed access to our water.
Response from Affordable Plumbing Co Inc
"Thank you for the response. It was fathers day and I will always be there even on Christmas day if thats what it takes to make a customer happy. I know I can't please the world but I give it my best. Thanks again Eddie Fallin"
Javier R.
Jan 2014
.
Response from Affordable Plumbing Co Inc
"Thank you! Please let us know when we can be of furthur assistance. We are here when you need us. Thank you Eddie Fallin President"
Alice S.
Nov 2013
I called and they were out the next day. I needed to delay the appointment by half an hour and they were great to accomodate me. They were professional, on time and tidy. The charges were much less than charged by others in the past.
I would recommend them as they are now my 'go to' plumbers!
I would recommend them as they are now my 'go to' plumbers!
Response from Affordable Plumbing Co Inc
"Thank you for taking the time for this review. We strive hard to accommodate our Customers valuable time. We are always here for you when you need us. Thank you! Eddie Fallin President"
Louis H.
Aug 2013
I called Affordable Plumbing to fix a leaking faucet on the exterior of the home. The plumber was supposed to be here between 1000 and 1100 on Friday. At 1105, I called Eddie (the company owner) and left a message asking for an update. He called me back at 1150 and said his guy was 30 minutes away (an hour and a half late). I told him I had to head to work at 1 PM and he told me his guy would be at my house by 1220. At 1220 he called me and said his guy had a flat tire and we would have to reschedule. This afternoon I called back at 3 pm and asked if they could come this afternoon since I had just arrived back home. He said no problem but it would be after 430. It is now 8 pm and dark outside....no one showed up. I called Eddie at 830pm and he said they were still on another job and would have to reschedule. I setup the appointment for 10am Saturday. At 1025, Eddie called and said his guy was enroute from a location an hour away. So that would put him over an hour and a half late from the scheduled appointment. This was the last straw and so I cancelled the appointment.
UPDATE: Eddie called me to apoligize and sent out his tech this evening. The repair took all of 15 minutes and the problem has been solved. Plumber was knowledgable and did a great job.
UPDATE: Eddie called me to apoligize and sent out his tech this evening. The repair took all of 15 minutes and the problem has been solved. Plumber was knowledgable and did a great job.
Response from Affordable Plumbing Co Inc
"I would like to thank you personally [member name removed] for the review. I apologize for any inconvenience I may have caused. I did the best of my ability on this difficult day. I think we all have those days sometimes. If it would make the customer feel better I would refund their money within reason. I am so sorry [member name removed] for the inconvenience, howeer I did call and stay in constant contact without ignoring you. That is the way we all as humans would like to be treated. Again I apologize for any inconvenience my company may have caused. Thank you Eddie Fallin President Affordable plumbing co., Inc"
Patricia D.
Jul 2013
We had the great good fortune of meeting William Whittington with Affordable Plumbing this morning, and he restored our faith in subcontractors! Punctual, meticulous, fast, unobtrusive .. he was fantastic and we can't praise him and the services he performed enough. We will never have to worry about calling another plumbing company in the future because on a scale of 1 to 10, William is a 12. Such a pleasure doing business with a pro, and we will highly recommend him to all our friends and family.
Response from Affordable Plumbing Co Inc
"Thank you!"
Wilda M.
Jun 2013
After returning to Fort Bragg from Germany I desperately needed a plumber to raise my water heater. Affordable Plumbing came out and agreed to do the work the same day. I knew that the price Mike quoted was too high, $550. I accepted because I was desperate I need hot water to out of the hotel. He wanted to add an additional $59 service fee but dropped it when I resisted. He left to get supplies and I left him to get on with the work. After he completed everything he went through how to adjust the temperature, but of course the water was not hot. Then he informed me that the gate valve was bad and "if the is a leak you will not be able to turn off the hot water so I will need to replace it" (Lets ignore the fact that it was fine Sep 12 when it was last on.) I asked, now? " Not now, but if there is a problem you won't be able to turn the water off" Then he tells me that the business is going through some kind of changes so could I write the check in the owners name instead of the business. Unusual but sure. Move in day, turn on the hot water and only get a trickle, and not even a trickle if another hot water source is turned on. Called Mike and he tells me that some gate must have broken off and fallen down and is blocking the flow he cane come out and fix it, but he will have to call the boss because it might be a $59 service charge to come back. I request that he have the boss call me. The boss, Eddie, calls and tells me that Mike told me it was broken so he can't come back out for free. Lets just say the rest of the discussion went down hill from there. No profanity or name calling but no friendships or agreeing to disagree either.
In the end I had to call someone else to replace the valve cost $30
Mike was friendly, agreeable and courteous but I would not use or recommend them.
Wilda
In the end I had to call someone else to replace the valve cost $30
Mike was friendly, agreeable and courteous but I would not use or recommend them.
Wilda
Response from Affordable Plumbing Co Inc
"I would like to say .......... The Customer was told on the phone upfront about the 59.00 service fee. Was given the appropriate price before the work began when we evaluated as promised. Was told verbally and in writing the Gate valve needed replaced. There was no hot water immediately due to recovery time takes at least an hour to heat up after the tank has been drained and refilled with cold water. We have been doing this type of work for many years and know that an old Gate valve is completely different than a ball valve. After time wears on a Gate valve the gate no longer functions as it should and can cause problems and while on the job the valve wouldn't shut off but however it was fully open and there was sufficient pressure on the hot water side. This type of valve has a tendency to fail completely when the gate drops off in the valve itself which could and did happen. This is why we informed the Customer the valve needed replaced. Customer was informed it needing replaced before we even left the job and customer chose not to replace it at this time. I am sorry (Member name removed) feels this way because we took all necessary precautions to avoid such a problem and like I said earlier the customer was informed about the valve needing replaced verbally and in writing. I would also like to add all our calls are recorded and again the customer was told about the service fee on the phone and in person but Mike called me and said she thought the service fee was included ( not so ) and was plainly stated but I chose to waive the service fee to make the customer happy. I feel that putting something in writing says it all as we did put into writing for the customer before we left the job. I am truly sorry for any misunderstanding. Thank you for the review Eddie Fallin President"
Mary F.
Nov 2012
The overall experience was excellent
Response from Affordable Plumbing Co Inc
"Thank you! We strive hard to keep our Customers happy. We understand how important the timing is for our Customers due to a persons busy schedule now days. Thank you! Eddie Fallin President"
Brenda P.
Jun 2012
I called at night to leave a message but Eddie answered and the problem was discussed. We made arrangements for him to come the next day between 11:00 and 11:30. He called the next day before 11:00 and told me he would be delayed awhile. He came that afternoon and identified where the sewage line joined with city and attempted to clean. Roots had grown in the pipe so he needed to bring bigger machine to cut through the roots. Next day all lines were cleared and recommended a root chemical that would keep problem from occuring. They were very polite, professional, and informative through the whole process. I am happy to use my bathroom facilities again. Thank you Eddie!
Response from Affordable Plumbing Co Inc
"Thank You! We strive hard to satisfy our customers. Reviews are very important to us. Our customer reviews lets us know how our technicians are doing and what areas may need to be Improved or changed to better service our Customers. Thank you very much for taking the time to write this review. If we can be of further assistance we will always be there for you when you need us the most. Eddie Fallin President"
Barbara T.
Dec 2011
I had purchased new faucets and needed them installed. My son couldn't do it because it involved cutting copper pipe. Affordable Plumbing gives you your cost up front. They wear coverings on their shoes when coming in your house. The work was done quickly and efficiently, and the workers are polite. When the compression valve under the bathroom sink blew, even though it was out of warranty, they came back and repaired it for free. Eddie and his crew have done other jobs for me, and I would recommend them to anyone. The cost may seem high, but you know up front what it will be. You get what you pay for.
Response from Affordable Plumbing Co Inc
"Thank you (Member name removed) Your review is very important to us. We strive hard to keep our customers happy. Thank you! Eddie Fallin President"
Steve S.
May 2011
We were very impressed with Affordable Plumbing all the way from the person on the telephone who explained everything to us on the phone BEFORE a plumber came out and to the professional plumber who came to our home. The plumber actually came out the same day we had scheduled him to come which we found was unusual with other plumbers we had in the PAST!. The person on the phone was very informative and asked questions to find out the problems we were having so they could inform the plumber and he would be prepared with the right parts so he would not have to make any extra trips. Affordable Plumbing's office even gave us a courtesy call to inform us that the plumber scheduled to come to our home was running about 45 minutes late and apologized. Other plumbers we had come to our home in the past to fix something did NOT call to let us know if the day or time changed that we had scheduled with them -- we had to call these other plumbers to see when they were coming as they did not come when they said they would and they did not call to say they were running late and some didn't even make it on the day they said they would come or did not even bother call to let us know they could not make it!!!!. So anyone can see why that meant a lot to us and why we were impressed right off the bat with Affordable Plumbing. We were very impressed when the Affordable Plumber came to our home. We had never seen any other of the plumbers in the past wear shoe coverings over their shoes -- we were impressed that he looked at everything we needed repaired, discussed & explained all involved with us. When we agreed with the prices & work we wanted done, he wrote out the work & parts involved, we checked the form & put our initials on the invoice and then he did the work so there was no guesswork involved. We knew what the cost would be BEFORE he even started and we were very satisfied with the price. There were no surprises! Since we had explained ahead of time what the problems were with the person on the phone, the plumber was prepared and had the parts on his truck which was also impressive. He did NOT take a SUPER long time to do the work and they also explained in the first phone call that they do NOT charge by the hour but only a initial service charge which we had no problem with. The professional plumber from Affordable Plumbing was very neat & very professional as well as very timely, very helpful, & very personable & honest. He even attached a water filter we had purchased to put on our kitchen faucet but were having problems getting it to stay on the faucet and he did not charge us for attaching it so it would stay on. We will definitely use Affordable Plumbers in the future when needed for any plumbing issue. Everything he fixed is still working wonderfully and there is a year's guarantee on all the work he did. It is nice to know there is a dependable & honest & professional plumbing company, Affordable Plumbers out there for us!!!!
Response from Affordable Plumbing Co Inc
"Dear Members, It was A pleasure doing work for You. We try to please all of our Customers, and it certainly was A pleasure doing business with both of You, As well as the Great conversations we had during my time there working on Your Plumbing. I hope and pray that your health is improving. We will always be there when you need us. Thank you! Eddie Fallin President Affordable Plumbing Co., Inc"
Michelle A.
Aug 2010
This company responded quickly, but I still think their pricing is way over the top! The repairman showed up on time, was professional, but smelled like an ashtray though. We already had the ceiling open and access to the tub drain from the basement, so all he had to do was look at it with a flashlight, which we provided because his was out. The tub faucet was dripping so he repaired the washers in it, wrote up our bill and he was on his way. We will try to find a better price on this repair.
Walter S.
May 2010
I am very pleased. See my service description.
Response from Affordable Plumbing Co Inc
"Thank You! We strive hard to satisfy our customers. Reviews are important to us. It lets us know how our technicians are doing and what may need to be changed to better service our Customers. Thanks again for taking the time to write this review. If we can be of further assistance we will always be there for you. Eddie Fallin President"
Darya T.
Mar 2010
I don't remember how much I spent. They were very good and we were satisfied. They were a little high on the pricing. The quality of the work was good.
Response from Affordable Plumbing Co Inc
"Dear Member, We appreciate your feedback and we will continue to be there for you and all of our Customers when they need us. Thank You! Eddie Fallin President"
Barbara R.
Aug 2009
The contractor went above and beyond telling me how to correct my problem.
Response from Affordable Plumbing Co Inc
"Dear Member, We will always go above and beyond to help our Customers. Thank You for choosing us. Eddie Fallin President"
Angela M.
Feb 2009
I searched the yellow pages while living in DC for a plumber in NC for our rental home. Not ever needing the services of a plumber for this home we were starting from scratch. He was extremely professional, repeated back details of the services, payments, and invoices. He even phoned me after the job to give me more details and arrange payment over the phone long distance. I was impressed. So much so I added him to this site for more business. He was honest and prompt. He knew his job. He did what he said and stayed in contact throughout the arrangement. Where can you find service like that anymore? I've recommended him to other friends still in NC and will continue to do so. I'm glad I have someone I can trust my home to while we are on assignment out of the area.
Licensing
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FAQ
Affordable Plumbing Co Inc is currently rated 4.1 overall out of 5.
Affordable Plumbing Co Inc accepts the following forms of payment: CreditCard
No, Affordable Plumbing Co Inc does not offer free project estimates.
No, Affordable Plumbing Co Inc does not offer eco-friendly accreditations.
No, Affordable Plumbing Co Inc does not offer a senior discount.
Yes, Affordable Plumbing Co Inc offers emergency services.
No, Affordable Plumbing Co Inc does not offer warranties.