Rutherford Heating & Air

A tech who was very patronizing came out on a Friday to diagnose the problem. Blower fan had chewed itself up and needed to be replaced. Heard nothing back that day and waited thru the weekend with no air. Finally decided to give em a call late on Monday to check the status and was told they did not plan on ordering my parts until Wednesday for no apparent reason. So I was expected to just wait it out for them to order and then for it to arrive. On Tuesday I just decided to go with someone else and they came out there and had part ordered same day. When I emailed the owner of Rutherford to inform him he had lost my biz and anyone I could influence he told me he would now make my job a VIP as if I was not important before. Too little too late.

I have been happy with them as they are very reliable. They are very economical as well and I would highly recommend them.

The reason for a B is when we got the estimate I was told we would get a new part and when they did the install we did not get that new part.

It was making a pretty bad sound, but the tech found that it was just the drain line so it ended up being a minimal service. They did a good job, didn't try to take advantage. They could've told me it was something else, but he said it was just a clogged drain line. They only charged me for a service call. They were able to come out and solve my problem quickly without any real expense.

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