Initially called to have them clean my air ducts. They offered a "special: of $199 for 10 vents, additonal vents at $15 each. They arrived on time, in fact early the day of work. Worked on cleaning out total of 17 vents. Done quickly. I then asked if they do mold remediation in my crawlspace and would they be able to replace my air ducts. Replied yes, quoted me $1000 for the mold remediation and $300 for labor of installing (owner provided) insulated air ducts. Also asked about UV light installation in air handler, quoted $300-$500 dollars. Since I had no others to base price on and the installer (George) and his assistant (sister in law) seemed to be competent. I ok'ed the work. Scheduled to be done on a Thursday and Friday (they said it would take 2-3 days). Went and purchased his recommended amounts of ducting and waited. Got call on Thursday morning an hour past the agreed time, installer had troubles with his truck and was stuck.....called a couple of hours later and was transferring tools to another vehicle to come over. They no showed Thursday. Friday after quite a few unanswered phone calls, the owner Arthur (George's father) called me back, apparently George had issues with getting another vehicle to get over to my home and that his cell phone (pre-paid) had no minutes left on it. The owner claimed that his son was in Wilmington trying to get another vehicle ( he was trading his broken truck and buying another one) and would show up as soon as he can. They finally showed up later on that afternoon and removed the old air ducts and applied the "solution" to the crawl space and supposed to have used a "bomb" spray to it too. Warned me to allow it to air out prior to returning to the house. The next morning, an hour later than expected they returned and began to "scrub" the mold off the joists in the crawl space. They worked till later that afternoon, needing more ducting (did not estimate enough, needed 2x original amt). While getting the additional, the owner (Arthur) called and asked me to use my credit card to order the UV light. I was for lost of words and said I wouldn't do that. Apparently he didn't have credit to purchase it. So, in the end, the UV light came in and it was installed....no sure if properly, will be checking it out with licensed electrician. When went to paid my balance due, they were "prompt" but did not have enough receipts, so wrote on back of original duct cleaning one. So finally thought I was finished with this "unique" company, a week later I get text messages late (around 9-10pm) asking where I was was and was I there... I had no idea what was going on...I got no reply from the sender (George, the installer). The next day the owner, Arthur, emailed me (again, very promptly, of course) demanding that I paid a $100 service call and $50 for gas because I had asked his son, via text messaging to come over and check out my house because the UV light he installed had tripped the breaker. I still at this point had no clue on what was going on. Owner called me discourteous for not returning his calls. I had been since his son leaving away in another state. I told him on phone after calling a few times to find out what was going on, because I did not call nor text message his son. I couldn't anyway, he had no more minutes on his pre-paid cell phone. Owner also claims his son left a power drill in my house....I still cannot find that item. This whole experience was a nightmare, I would not ever recommend this company to anyone. Very unprofessional and strange to say the least. I guess I was a fool to use them. They also claimed to have been on Angie's List......I can't find them here.
