Nelon-Cole Termite & Pest Control LLC

I hired them for a pest inspection of a house I wanted to buy. They missed obvious termite damage in the garage. We found the damage when we moved in and called them for an explanation. They have since done nothing but try to avoid any responsibility for their mistake. Today I spoke with Keith Nolan and his excuses morphed over the conversation but all were preposterous: "There was clutter in the garage so we couldn't see the damage" - untrue, the pictures I took that day show the damage was clearly visible when they inspected, they just missed it. "I have been doing this 32 years and can assure you that we bear no responsibility under North Carolina law for this" - surely they have a duty of care? "We saw the damage but we couldn't get close enough to determine the species causing it so we couldn't mention it in the report" - is there anyone that believes that can possibly be true? "We saw the damage but despite our many years of experience we couldn't be sure it was caused by insects - it might have been nail holes" - nails impersonating termites? Obviously up to you, but if they make a mistake, and everyone makes mistakes, this company will do everything to avoid taking any responsibility for its mistake. You can judge whether the excuses above are incompetent or dishonest. If you don't feel lucky, consider using another company.

Excellent experience. I am very picky but Keith and his crew did a fantastic job. Very prompt service. Owner and crew are knowledgable, thorough and professional. Everything was neat when job was completed. They showed us what they were doing and answered all of our questions from beginning to the end of the job. We look forward to using their services in the future. Thanks so much Keith.

Fine job. Even had to come back and spray for ants. Elected to have quarterly services didn't have to pay for the second visit for ants. Looking forward to having a bug free home.

unknown

unknown

unknown

unknown

unknown

unknown

This has been my pest control company for the past year. The company we previously used went up on their prices and even the technician was unhappy with them. So I thought, if the technician thinks I need to switch companies, maybe its time I looked elsewhere. I found Nelon-Cole and have been very happy with them. The technicians are very professional and prompt. We get a call each quarter to set up timely appointments for the service and are never disappointed. They guarantee their work and if a pest is seen before the next service is due, they come back out, no questions asked. We have yet to experience that. All in all, a good, solid company to work with.

They are very nice to work with and very agreeable. They did a really good job. I was very happy with them. They were just very responsive to what I needed done.