KEETER FORD LINCOLN MERCURY

My son's car had a problem and he took it to a local mechanic near his college. The mechanic was great (see positive review on Humphries in Boiling Springs, NC) - he called Keeter and they determined it was probably under warranty. My son limped the car to Keeter and they said they would call - and later did and said it would be about $2,000 to fix.
My wife called a mechanic in our hometown we TRUST (see positive review for Bennetts in Lincolnton, NC). He sent a tow truck to pick it up, and Keeter would not release it without $85 'diagnostic fee' my son did not sign for. The driver paid it and took the vehicle.
They found the engine cover was missing. My son was PRESENT when the first mechanic looked at it and they never took the cover off. In fact, they didn't do anything but facility a call to Keeter Ford. In addition, the interior of the car is smeared with fingerprints.
Keeter simply did what some one expect at this point. Denied everything and took no responsibility. 
Incidentally, the ACTUAL cost to fix the vehicle: $600 - and it would have been lower if not for Keeters damage. 
If you use them, take a thick checkbook. There was nothing positive about this experience other than my son learning a lesson in being cautious when people are grinning while they are talking.