J D Floor Store

WARNING - J.D. Floor Store does not know how to install wood floors and/or they do not honor their warranty. We had J.D. Floor Store install a whole house of hardwood floor (hickory) with a Lifteime Warranty on "anything that is installation related" (quoting from the warranty). Within a year of the install we noticed that the floors had been buckling near the edges of the rooms. Not just one or two rooms, but every room in the house. We recently reached out to J.D. Floor Store in October 2016 about installing some tile in the kitchen and explained the wood floor problem at that point. They sent out a representative who was going to take measurements for our kitchen, but had no idea about the wood floor situation before he came (I guess J.D. did not tell him about that before hand). The store representative told us that the entire wood flooring had been installed incorrectly and that all of it should be replaced. The next store communication we received (from JD and Katie) indicated that they would be able to fix the flooring at no cost but only if we hired them to install the kitchen tile. They indicated that the problem we were having was not covered by the warranty (citing that natural expansion of the wood is a moisture issue, which is not covered by the original warranty). Mind you, JD nor Katie have come out to look at the flooring. We have been trying to get them or another appropriate representative to take another look for the last several months, but it seems that J.D. flooring is not willing to help us unless we buy from them. We have obtained quotes from other flooring companies for the kitchen tile, and have seen the wood floors, and they have told us that the damage to our wood floor is really an installation problem. They indicated that hickory is a floor that does not retain much moisture, and even so, that should be taken into account during install of any wood floor. J.D. Floor Store does not know how to install wood floors and/or they do not honor their warranty. Either way, I would not recommend anyone doing business with them.

They were very helpful and trustworthy since they did the work for us while we were still living in NJ. They had access to the house and completed the work in 2 days, staying in touch with us all the while, We arrived at the house 4 days later very impressed with the look and quality of the labor and material.

They were really good. They did not come out and actually do any work. I called to talk to him about the deal. The deal was not enough to sand an entire floor and I would have to pay extra for that. He was very honest and I appreciated that.

I found JD Floor Store while searching for a particular line of engineered hard wood. They happen to be a seller in the area. I wandered into the store one afternoon to inquire and thats when the amazing customer service experience started. Van and Michael were excellent to work with and knowledgable. They walked me through an easy selection process in a non-pressured manner. We ultimately went with a different brand than what I was looking at in the first place. They let us take home as many samples as we wanted to since my wife was not there with me in the store at the time. When we finally decided that we wanted to go with JD and co., setting up the home visit was easy and they accommodated us in about 1-2 weeks. John Daniel came out and did the final measuring and he was courteous and knowledgable. JD Floor Store subcontracted out this job to a crew they work with often. Jason and crew were punctual, courteous, clean and knowledgable. Jason walked us through the various ways we could handle the irregular concrete slab we have and we opted to go with a glue-down job with the back-up plan of injecting epoxy into any areas that did not hold well. We could have also evened out the slab and fix the irregularities, but I choose to go ahead and get the job done without it. FYI, this voids your warranty by the way! After the 2-day install, when we found a few areas where it was clear that there was space between the concrete slab, glue and new wood floor, it was simple to work with Michael to get Jason and crew out again to do the final touches. There was a return customer discount that was a nice surprise. Katie is also a pleasure to interact with on the business/money end of things as well. The floor has been in for almost a month and we love it. Of course, the warranty issue is one that looms in the background but that was our choice. From start to finish, a great experience.

I started out by going to Lumber Liquidators due to advertisements of great deals and got a quote. At that time, I wasn't sure what I really wanted. I decided to visit surrounding floor stores to look at other flooring options and get a second opinion, third and so forth. I was down to my last quote and came across the product that I was interested in. I decided to get one last quote to compare and contrast so, I called J.D. Floor Store. I'm very glad that I made that call to J.D. Floor Store to bid on my flooring project. I went by the showroom in Charlotte, NC but I couldn't find what I wanted. I discussed with the owner John Daniell about the flooring that I was interested in getting for my home. John was quick to get in contact with the company and made it an available option. We agreed on a contract and scheduled an installation date. The installers arrived promptly and completed on time. They were very courteous, professional and made sure that everything had met my expectations before they left the job. If you expect to get a good deal and excellent results then I highly recommend J.D. Floor Store located next to Lumber Liquidators to work on your future flooring project.

Great job. Workers communicated well, were professional, really hard workers. Job was completed on time and on budget. I would definitely recommend this company.

Provided quote. Quote was confusing but understandable.

I purchased my hand scraped bamboo flooring from lumber liquidators (great product and great deal during a yearly sale. JD flooring was recommended and they were great to work with. There was an initial on site house visit for measurements. I had an estimate emailed to me that day. There was some back and forth about what was needed since I was having a great deal of other interior remodeling done. We were able to come to a decision via email quickly. After the floors were prepped for the flooring company by my contractor, i was informed by the flooring comany that my contractor did not sufficently level the floors and that a type of cement (no other way to describe the way it looked) was needed to be applied to make it level. This delayed the installation for another couple days and was an additional charge not in the original estimate. When the floors dried, they installed the floors, it was fast! The end result was a great job.

A courtious friendly fellow, Brian, delivered the flooring two days before installation. The crew arrived at time specified and began work. Friendly and efficient five-man crew supervised by Brian (another Brian). Clean up was good and the floor is exceptionally nice. I had another company from Raleigh install a luxury vinyl floor on my first floor. It was a disaster, to put it mildly. I'm not kidding about that one bit. JD Floors was like having engineers come in and do a precise job. The entire job was done in less time than it took for me to clean my house. The order came in with the incorrect size molding. Josh ordered the molding and it was installed quickly, much quicker than I had expected. I had expected to wait about a week. So happy I hired them. Wish I had hired them for the first-floor installation. I would have been much happier and obviously a better job would have been done.

We planned the refinishing for a particular date and made it coincide with a vacation trip since the refinishing would disable our kitchen and the odor and dust might be discomforting. A key was given to the representative to allow workers access. When the time arrived we left town and the workers began their task of refinishing the two floor areas. When we arrived back in town we found the beautiful floor waiting. The representative arrived the next day to inspect the work with us present. All were satisfied and the bill was paid. End of story.

They were fine. We were happy with the job. I would recommend them and use them again. They sent out two or three women to clean the wood dust off of the walls after the service was completed. This service was awesome and huge help.

The service turned out very well. J D was very knowledgeable and let us know about all of the options we had. We did not know much about flooring and he really guided us. We learned a lot from him.

The service was great. They were fantastic and I was very happy with they work.

We weren't able to come to a price that worked so they did not do any work for me. They said they would refund me for the Big Deal. I never received anything in writing and never called me back. It was a bad experience overall.

The service was very good. They had good timing and follow-up. We were well pleased with them.

I went to their store and ordered the flooring. Within a couple of weeks it was installed. Had a problem with a seam. They came back and fixed it a few days later. Nice staff.

When they came out, they said if they only did park of the floor, it would make the rest of the floor not look at its best and that I should wait until I could get all of the rooms done at once. They were very, very good, professional, and polite. I liked them a whole lot. When I am ready to have all of the hardwood floors throughout my home refinished, I will be hiring them.

The deal, which did not specify in the details, was for the first 100 sq ft. They said the smaller areas are more expensive, which included the work I needed done. I would end up paying about $5 a sq ft. Their competitor's would charge a flat rate of $2.67. I do believe they do good, but their deal was misleading. The estimator did explain the information very well and was very knowledgeable. The only problem I had with them was their fine print in the deal.

Overall, it was a big disappointment. The laminate floors were not laid well and popped up along some edges. Each time i called to ask that they fix the problem they held me off claiming scheduling problems. I was surprised that they would not rush out to fix floors that they had just installed. The problem has never been fully fixed so there are still edges that do not stay flat. There were other problems: 1) they had to cancel twice because, they said, materials weren't in; 2) they didn't measure my kitchen properly and so showed up without adequate materials to complete the job on the day we agreed on; the guy who came to lay the floors turned out to be someone their guy had contracted out to do the work and so JD Floor Store didn't even know who was laying my floors on the day the job was done. As for my wood floors, I discovered the problems with that much later. Some details that were left unfinished such as molding that wasn't cut to proper size, etc. Most importantly, the people who they had install the floors knocked the boots from my ducts down into my crawl space and never bothered to fix that, causing my crawl space air to come up through the vents (an added heating and cooling expense). I didn't know about this right away but, once discovered the problem, I had to pay someone to come and reattach all duct boots in my downstairs. The first thing the person who had to reattach them asked me was: "Did someone recently install floors for you." In my experience JD Floor store was quick to ask for the payment but not good about doing a quality, completed job. One of the worst contractor experiences I've had.

The owner came and did estimate and was very involved with the project from start to finish. Had ideas about adding a border which turned out great and his price was reasonable. The job went very smoothly and we are always glad to recommend him when we get compliments on how great the floor looks.

Everything turned out really well. I think they are good company.

I thought they were excellent! The owner, J D, is was very hands-on. He was the one who provided the actual estimate, and he supervised the crew and work extremely well once the project was started.

They were very courteous and professional. The estimate they provided was incredibly detailed, which I really appreciated. However, their price seemed a little high so I decided not to go with them.

This is a good company. The owner is nice, personable, and trustworthy. I’d absolutely give him my recommendation.

J D Floor Store is fabulous and do great work. They are very professional, and I would definitely use them again.