Window King of Sanford
About us
We've been doing Residential Roofing , Siding , Windows to Central North Carolina for over 19 years . Owned by Kenneth Garrett a lifelong resident of Sanford N C We accept Visa , Check , Cash or Cashier Checks. A=Plus Rating with the North Carolina Better Business Bureau 5 Sub- Contractors Employees Anything to do.
Business highlights
Services we offer
Residential Re roofs roof repair Vinyl siding, complete new roofs, glass, installation & repairs, patio sliding & door replacement., roof repairs, screen porches, seamless gutters, windows
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
50% | ||
0% | ||
0% | ||
33% | ||
17% |
How I rate the Window King:
Windows (Simonton): They are nice windows and the install looks nice...no complaints
Siding : Looks alright, but he told my wife and I that we would have less seams in the back than we did with our old siding, which was not true and when I said something about it, he pretty much called me a liar and that he did not say that. Really? You just called my wife and I liars?
Craftmanship: They did a great job, however, they never cleaned up after themselves or put their tools away. Ladders all over my house, yard and front porch. Very sloppy to let potential customers see your mess, especially when he put his sign in my front yard.
Management: I rate this one at an "F". When I started getting upset with my house being in a wreck, I brought to his attention about the mess, and down spouts and he got defensive. I paid good money and expect to be treated with respect. When the siding was finally completed and they finally took all of the ladders and tools away, I picked up a half a coffee can of nails laying in my yard where my dogs and grand kids play, nails on my porch, nails where I park my vehicles and driveway. When I said something to him about it, he once again got defensive and called my a liar. I told him then that I wanted him out of my house and to send me a final bill. He sent the bill on a Friday, we got it that Saturday, we wrote the check and mailed it on Monday and he already started calling wanting his money on Tuesday. This was a painful experience, and one I never want to go through again. Even with all the disagreements at the end, he still hounds me for a letter of recommendation for his work. Well, here it is.
Bottom line, would I hire him to do anything else around my house? Definitely NO! He is a good talker, but there is a different side to him when he disagrees with you. Hate to be negative, but when I spend my money I want to be treated like the King!
"For 17 years and 3 bad reviews I consider very good when you deal with nuts like this guy . If you'll recall we had several rain days during this non stop cold / wet winter when we were doing this job . I can assure homeowners there was no mess . When he called saying stuff was all in his front hard THERE WAS NONE - Our Saw was on his porch in the corner .covered nicely . When people owe you money they will come up with anything to try to write negative reviews . I invite everyone to check the North Carolina Better Business Bureau website for there selves to see WE MAINTAIN AN A+ RATING YEAR AFTER YEAR. *** Also see the great Reviews on any site - Google , Yahoo , Yello pages , Yelp and others . Sincerely , Kenneth Garrett Owner 919-775-5802"
*UPDATE-Rebuttal:
Potential customers can decide for themselves and my opinion is no one should have to use religion as a crutch. Let's not misrepresent the facts though, there may have been 8 or so exposed nails counted but those were not the only significant defects in standards across the entire roof. One would have thought that a new crew might have had some supervision. Owens-Corning prints instructions with pictures on each bundle of shingles, really. A reasonable person, me, plus a reasonable 3rd party licensed contractor recommended by Owens-Corning were both shocked at how the original work was attempted to be passed off as acceptable. Calling me a liar about the approximate $500 is convenient but fails to acknowledge the truth, that was money that went to Lowe's to pay for ridge vent I agreed to pay for. I wasn't going to mention $150 lawyer fee. I have proof of both of those too. In the end, it came out ok, but I would not say I am 'happy.' I only feel it is my duty to share my experiences so that people can make informed decisions. I may have been the anomaly so maybe giving the benefit of doubt is in order, good luck.
"As A Christian and Owner of Window King Of Sanford I Did have one minor issues with his roof . Why ? Because this was a new crew I had just hired . I want all potiential customers to know a few things . First Out of over 400 Roofs I've installed this was THE ONLY I've had ANY problems with . Since 1997 Window King Of Sanford has maintained a A+ RATING WITH THE N C BETTER BUSINESS BUREAU . ** I Did not hide the fact there was 8 exposed nail heads out of over a thousand thats on a roof . I have Always Been there on time , I Spent over $ 4,000 of MY Money to Reorder Shingle and Pay labor . *** As we all know You can have a problems with any contractor . *** So One out of 400 i think is awsome . I can Assure all homeowers this guy kinda went overboard with his review . I can show proof to any one that this customer DID Not Pay an Extra $ 500 he Claims .... 99.9 percent of our customers have been extremely happy that As Owner I Answer my phone , Show up Promptly .Call you with schul . delieveries , and even provide y home number and business number , address , email address . etc... When you call , and I greet you . Most Importanly , I MADE THIA AND ALL HOME OWNERS HAPPY ! Regards , Kenneth Garrett owner"
"What a Complete Liar ! Since 1997 We've NEVER took six days for any kinda of job . In Over 16 Years I've had two negative reviews . I JUST JOINED Angies list Feb 10 2013 My Jobs come from word of mouth and the internet . i'm curious Out of Hundreds of Jobs we've performed in Central North Carolina . I have two nuts on Angies list . SEE / Check the N C BBB We are Rated A+ for a reason ! . See my work and references on our website Regards , Kenneth Garrett Owner"
Licensing
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