Approved Pro
Neli Virtual Appliance Repair
Appliance Repair, Small Appliance Repair, Heating and Air Conditioning Service,
About us
NEW! Appliance Consultation – Just $35 Get expert advice before you spend on repairs or replacements. A Neli technician will evaluate your issue and help you decide if your appliance can be fixed—or if it’s time for a new one. Virtual Appliance Diagnosis and Repair - Just $45 Service Description: Diagnose or repair your appliance virtually—no need for anyone to enter your home. Neli’s certified technicians guide you step-by-step via secure video chat. How It Works: Book online at nelihome.com or call 833-876-0900 Connect with a tech through our video platform Diagnose or fix the issue in real time Get expert advice and confidence in your next steps What’s Included: Real-time video guidance from a certified technician Diagnosis of the issue OR full repair (when possible) Step-by-step guidance using your smartphone or tablet Safe, contact-free service - no one in your home Flexible scheduling—appointments available daily Perfect For: Appliance fixes HVAC troubleshooting DIY-savvy homeowners Saving time and money on service calls
Business highlights
Veteran owned and operated
Women owned and operated
9 years of experience
Services we offer
Virtual, remote diagnosis and repair of all large home appliances. We guarantee to diagnose the problem, give you the OEM part number for your appliance, and help you install the new part.
Services we don't offer
Connecting gas lines, replacing compressors, appliance installations (May be offered on a case-by-case basis).
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Visa
- Discover
- MasterCard
Our recent projects
- 6
Assorted photos uploaded by Neli Virtual Appliance Repair
Reviews
4.8470 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 5% | ||
| 2% | ||
| 2% | ||
| 3% |
Filter reviews by service
Showing 526-550 of 470 reviews
Becky H.
Oct 2019
Appliance Repair
I had to have a new ice maker kit and a defrost sensor and drain kit to repair the refrigerator. Refrigerator and ice maker works perfect now. I will always call Mr. Appliance of Joplin if I need a repairman for an appliance. I certainly will NOT call the repairman in Monett MO that I waited a year on to get parts. Mr. Appliance has a very skilled repairman on their staff. The service charge is eliminated if the repair is made. They are very professional and friendly and prompt!!! I will also always check Angie's List for referrals in the future.
Greg L.
Oct 2019
Appliance Repair
I wanted my refrigerator REPAIRED not somebody to talk ME through the repair process.
Thomas F.
Oct 2019
Appliance Repair
Well. Had to have tools and towels ready, but we found the problem! I can fix it from here...
Response from Neli Virtual Appliance Repair
"Thank you for your review! We love nothing more than when our customers are empowered to fix the problem and save a lot doing it! Great job, we can't wait to see you again when you have another appliance that you can take control of and get it working again. Sincerely, Team Neli."
Jessica H.
Oct 2019
Appliance Repair
While unable to repair the fridge, John S. expertly led me through diagnosing the problem (and explaining why repairing the fridge wasn’t feasible). He also gave great advice on purchasing a new one. I would absolutely use this service again.
Response from Neli Virtual Appliance Repair
"Thank you so much for your review! John S. is an amazing technician and he really liked working with you. I am sorry your fridge is non-repairable but so glad you have the information you need to purchase a new one that will last you a long time and one you will enjoy. Sincerely, Team Neli."
Mindy O.
Oct 2019
Appliance Repair
They never returned my initial call.
Response from Neli Virtual Appliance Repair
"Hello. Although we would have loved to help you with your appliance, we do not perform appliance installations. I think you have us mistaken for anther company. All our service fees or quotes are a flat $35. We are a remote service that helps customers diagnose and repair their appliances. During our appointments, the technician calls them on the phone and uses their cell phone as a camera feed to see what is going on and walk them through the repair. All the best! The Tin Lizzee Team."
Debbie R.
Sep 2019
Appliance Repair
They called me on the phone, I already had scheduled someone to come out later that day.
Response from Neli Virtual Appliance Repair
"We would love the opportunity to repair your next appliance! Thanks, so much! The Tin Lizzee Team!"
Fred B.
Sep 2019
Appliance Repair
unable to find replacement parts. unit is too old.
Response from Neli Virtual Appliance Repair
"We are disappointed the manufacturer no longer make replacement parts. Thank you so much for allowing us to be your service provider! The Tin Lizzee Team."
Peter U.
Sep 2019
Appliance Repair
Very well.
Response from Neli Virtual Appliance Repair
"Thank you so much for the review. We are here the next time your need us! See you soon! The Tin Lizzee Team."
Frank G.
Sep 2019
Appliance Repair
Quit pestering me. I told you I'm a return email, a phone call, and now this survey. I didn't do the project. You forced me to rate their business when I didn't do business with them. That makes your survey INVALID!
Response from Neli Virtual Appliance Repair
"Hello! We understand your frustration with the many requests for a review, especially when you did not even hire the company to perform the service. Thank you for your time on this one. The Tin Lizzee Team."
William M.
Sep 2019
Appliance Repair
Extremely well. Thomas was extremely professional and helpful. With his help, we figured out what part needed to be replace. Replacement should not be difficult and he gave me tips on that too. Great experience.
Response from Neli Virtual Appliance Repair
"We are ecstatic as usually when a customer enjoys the service experience we intend to deliver! Thomas is a true professional. Did you know he has 40 years in the appliance repair business? Thomas is one of the best in the industry. He loved working with you and hopes to be your trusted technician for future appliance repairs! Thank you so much for your kind words! Mary Nelson, CEO, Tin Lizzee"
Stella S.
Sep 2019
Appliance Repair
Analyzed issue then decided on what could be the problem, then gave me easy instructions and followed up the next day for following up. Then, even offered to call back in a week if there was any further trouble free of charge. Very nice, informative and helpful. I've already recommended to friends! John S is a great asset to your team!
Response from Neli Virtual Appliance Repair
"Wow! Thank you for your review. John S., your technician said he had a great time working with you. We can't tell you how much your review means to us. John really tries to deliver the best service possible. He said you made it easy! He has years of appliance repair experience and customers love his outgoing personality. We can't wait to help you with another appliance repair! Thanks again, Mary Nelson, CEO Tin Lizzee"
Jeanette B.
Sep 2019
Appliance Repair
It went excellently. It was completed in good time and it works great!! I appreciate a job well done. I definitely would hire again! ? Thank you
Judy O.
Sep 2019
Appliance Repair
Could not get it unstuck. Will have to hire on site repair person.
Aisha A.
Sep 2019
Appliance Repair
My refrigerator wasn’t keeping anything cold anymore. I didn’t know if it was worth getting it fix or if I should just by a new one . The technician over the phone knew right away what was wrong with it and helped me find the best solution .
Clement S.
Sep 2019
Appliance Repair
If you have any inclination to repair appliances on your own, but need a little guidance on what specifically needs to be done, this is the perfect service to meet your needs.
Nathan R.
Sep 2019
Appliance Repair
it went well. It's not yet fixed, but Richard was fairly certain of the problem and gave me part numbers. He also offered to revisit the issue if the diagnosis was inaccurate, which felt reassuring. Thanks again
Allen F.
Sep 2019
Appliance Repair
25 bucks instead of a hundred+ for a repair - I'll take it. The repairman, John Shelton, was great. We encountered several difficulties in getting the door fixed. Turned out I didn't need a part, just needed to change a setting on the hinge. Who would've thought hinges had settings! My safety and protecting the rest of the oven were paramount concerns of John's while we tried different ways to get the hinge to the "unlocked" setting, and we finally got it done.
Ron H.
Sep 2019
Appliance Repair
did not use the service
Response from Neli Virtual Appliance Repair
"Hello! We see you did not try our service. We would love to have you as a customer. We are a little confused why you gave us a B if you never used the service? All the best, The Tin Lizzee Team"
Dawn M.
Aug 2019
Appliance Repair
Kevin says i need a new ice maker.
Response from Neli Virtual Appliance Repair
"Thank you for your review! We always love feedback from our customers. This lets us know if your experience was up to your expectations. We see you said you would not hire again. This of course concerns us, as our goal is to be your "go to" appliance repair company! Please call us at your convenience to discuss how we could have better served you! 833-876-0900. We here at Tin Lizzee would sincerely appreciate the opportunity to have a second chance at exceeding your expectations! Have a wonderful day! Mary N. CEO, Tin Lizzee"
Robert B.
Aug 2019
Appliance Repair
Parts ordered, when parts in, fixed right away. Sensor replaced & spin paddle
Sandra G.
Aug 2019
Appliance Repair
The technician diagnosed the problem over the phone. I ordered the part. It came the next day. The website I ordered the part from had a video for replacing the part. It was easy & the total cost was $90. I was going to have to pay $90 just for a service call plus the guy wasn’t going to come for 3 days. I will absolutely use this service again & recommend this service 100%.
Response from Neli Virtual Appliance Repair
"[Member Name Removed], thank you so much for your wonderful review! We are so glad to hear you were able to install the part! There is nothing we love more than our customers saving money and having their appliance working the next day! We can't wait to see you again when you have another appliance need! All our best! The Tin Lizzee Team."
Carol V.
Aug 2019
Appliance Repair
Aaron identified the problem, ordered a part and came the next week and did the work. M y dryer is functioning fine now. I was totally satisfied with Elite Appliance Repair
Brian D.
Aug 2019
Appliance Repair
I was hesitant: I don't necessarily want to schlep around and fix it myself. Honestly, I misread what the service provided so was pretty nervous going in. But, I decided to roll with it. The technical aspect of setting up the appointment was straightforward and at the appropriate time Thomas the technician jumped into the chat and away we went. I admit, I was impressed. Thomas got right to the heart of the matter. Not only did he quickly narrow down the issues but he took the time to explain things and educate me on the various aspects of what we were doing and what particular components were responsible for and why he suspected I was having the issue to begin with. He helped me identify the likely faulty components, found the part numbers for me to order, and provided feedback on the pricing that I was able to find online. Happily, once the parts came in I was able to install them and now have a working fridge again. So, correct diagnosis, correct part recommendation, and I learned something too.
Response from Neli Virtual Appliance Repair
"Hello [Member Name Removed]! What an amazing review! Thank you from all of us at Tin Lizzee and especially from Thomas, your certified and trusted technician! I called Thomas right away and showed him your review. We strive to make life easier (and less expensive) by providing customers like you the best service we can. Your thoughts and feelings are truly appreciated and the reward we are striving for! You have made our day here at Tin Lizzee, and hope to see you again soon! All the best, Mary N. CEO."
Margie H.
Aug 2019
Appliance Repair
Not done what more can I say?
Response from Neli Virtual Appliance Repair
"Thank you for your review. Richard, your technician, really enjoyed your service sessions! We are so glad the part your needed was available at the local hardware store. See you again soon. Have a wonderful day! The Tin Lizzee Team."
Neha W.
Aug 2019
Appliance Repair
Went very well. Took about 25 minutes on the phone. Fixed the problem!!
Response from Neli Virtual Appliance Repair
"Hello! Thank you so very much for your review! Kevin, your trusted technician, had a wonderful time finding and fixing your appliance problem with you! He hopes you will make an appointment with him the next time you use our service. All our Best!! The Tin Lizzee Team!"
Licensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Neli Virtual Appliance Repair is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Sunday: 8:00 AM - 3:00 PM
Neli Virtual Appliance Repair accepts the following forms of payment: American Express, Visa, Discover, MasterCard
Yes, Neli Virtual Appliance Repair offers free project estimates.
No, Neli Virtual Appliance Repair does not offer eco-friendly accreditations.
No, Neli Virtual Appliance Repair does not offer a senior discount.
No, Neli Virtual Appliance Repair does not offer emergency services.
Yes, Neli Virtual Appliance Repair offers warranties.
Neli Virtual Appliance Repair offers the following services: Virtual, remote diagnosis and repair of all large home appliances. We guarantee to diagnose the problem, give you the OEM part number for your appliance, and help you install the new part.
Connecting gas lines, replacing compressors, appliance installations (May be offered on a case-by-case basis).