Neli Virtual Appliance Repair

Founded 2016 • With Angi since September 2018

COVID-19 SAFE VIRTUAL SERVICE. Virtually diagnose and/or repair your appliances and HVAC units today without anyone stepping foot inside your home! For $35 you can take control of your home appliance repairs and $50 heating and cooling via video chat with a certified technician when it’s convenient for you. Make an appointment today on our website. Neli's certified technicians will work with you to conduct either a diagnosis to find out what's wrong or a repair. You will use Neli’s advanced video chat technology during your appointment. Schedule your appointment today at nelihome.com or call us at (833) 876 0900!

Awards and Badges

Angi Certified

2022 Super Service Award

Business Highlights

Women Owned & OperatedWomen Owned & Operated
Veteran Owned & OperatedVeteran Owned & Operated
Se Habla EspañolSe Habla Español

Images

A Service Provider's profile imageA Service Provider's profile imageA Service Provider's profile image

Amenities

Free Estimates
Yes
Warranties
Yes
Eco-Friendly Accreditations
No
No License Required for Trade
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

4.7

(554) Verified Reviews

Ratings Distribution

5

419

4

30

3

22

2

17

1

66

Rating Details

Price
4.7
Professionalism
4.8
Punctuality
4.8
Quality
4.7
Responsiveness
4.8

Read reviews by category

appliance repair (529)small appliance repair (39)HVAC Companies (1)
Showing 551-554 of 554 reviews
Ron H.
4.0
09/01/2019
did not use the service
Description of Work
Did not use the service
Category
appliance repair

Service Provider Response

Hello! We see you did not try our service. We would love to have you as a customer. We are a little confused why you gave us a B if you never used the service? All the best, The Tin Lizzee Team
Dawn Lundy M.
4.0
08/28/2019
Kevin says i need a new ice maker.
Description of Work
Fix ice maker
Category
appliance repair
Cost
$25

Service Provider Response

Thank you for your review! We always love feedback from our customers. This lets us know if your experience was up to your expectations. We see you said you would not hire again. This of course concerns us, as our goal is to be your "go to" appliance repair company! Please call us at your convenience to discuss how we could have better served you! 833-876-0900. We here at Tin Lizzee would sincerely appreciate the opportunity to have a second chance at exceeding your expectations! Have a wonderful day! Mary N. CEO, Tin Lizzee
Margie Hale H.
5.0
08/18/2019
Not done what more can I say?
Description of Work
Dishwasher leak
Category
appliance repair
Cost
$29
Hire Again?
Yes

Service Provider Response

Thank you for your review. Richard, your technician, really enjoyed your service sessions! We are so glad the part your needed was available at the local hardware store. See you again soon. Have a wonderful day! The Tin Lizzee Team.
Ed or Martha D.
5.0
09/27/2018
It was great, efficient and easy.
Description of Work
They helped repair a washing machine.
Category
appliance repair
Hire Again?
Yes

Phone

Address

143 Charlotte Ave

Sanford, NC 27330

Sunday
8:00 AM - 3:00 PM
Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
8:00 AM - 6:00 PM

Website

http://www.nelihome.com

Other Information

Services offered

Virtual, remote diagnosis and repair of all large home appliances. We guarantee to diagnose the problem, give you the OEM part number for your appliance, and help you install the new part.

Services not offered

Connecting gas lines, replacing compressors, appliance installations (May be offered on a case-by-case basis).

Covid-19 update

We are actively performing full services. We are taking additional precautions to protect our customers.

Our services a virtual service and therefore we do not enter the home. to read more about us go here: https://nelihome.com

Health & Safety Measures

We accept remote payment
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.

Payment options

Visa
MasterCard
Discover
American Express

FAQ

Neli Virtual Appliance Repair is currently rated 4.7 overall out of 5.

Neli Virtual Appliance Repair is open:

Sunday: 8:00 AM - 3:00 PM

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 PM

Neli Virtual Appliance Repair accepts the following forms of payment: Visa, MasterCard, Discover, American Express

Yes, Neli Virtual Appliance Repair offers free project estimates.

No, Neli Virtual Appliance Repair does not offer eco-friendly accreditations.

Yes, Neli Virtual Appliance Repair offers warranties.

Neli Virtual Appliance Repair offers the following services: Virtual, remote diagnosis and repair of all large home appliances. We guarantee to diagnose the problem, give you the OEM part number for your appliance, and help you install the new part.

Connecting gas lines, replacing compressors, appliance installations (May be offered on a case-by-case basis).