Founded 2016 • With Angi since September 2018
Awards and Badges
Angi Certified
2022 Super Service Award
Business Highlights
Women Owned & Operated
Veteran Owned & Operated
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Amenities
Free Estimates
Yes
Warranties
Yes
Eco-Friendly Accreditations
No
Licensing
No License Required for Trade
Insured
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Verified Reviews
Read reviews by category
appliance repair (529)small appliance repair (39)HVAC Companies (1)
Showing 51-75 of 554 reviews
Liz B.
02/20/2021
It went really well. He was very patient, and explained and showed to us everything we needed to do. Unfortunately, the freezer could not be fixed, but he was happy to answer a few questions about refrigerator brands for us.
Description of Work
Freezer stopped working
Category
appliance repair
Cost
$35
Hire Again?
Yes
DAVID P.
02/18/2021
Monique G.
02/18/2021
Great! Harmond answered my questions and was very knowledgeable. We were able to quickly find the problem and Harmond was able to search for what parts would be needed to fix. It turns out the part and model are discontinued. This was expressed in the follow-up email that I provided to my home warranty company.
Description of Work
Diagnostics for a Dishwasher
Category
appliance repair
Cost
$35
Hire Again?
Yes
David F.
02/17/2021
John W.
02/16/2021
Using a video call, the Neli technician helped me to diagnose the problem with my dishwasher and made a recommendation for a part to replace. If that does not work, I will be able to continue the discussion with no additional fee. The technician was both helpful and efficient.
Description of Work
Dishwasher repair advice
Category
appliance repair
Cost
$35
Hire Again?
Yes
Debra N.
02/15/2021
Mackenzie K.
02/10/2021
Kathleen R.
02/09/2021
Jessica T.
02/05/2021
William J.
02/05/2021
Jimmy E.
02/05/2021
Not good the repairman came and looked at the fridge and then he pulled it out from the wall and said I don’t know anything about this unit and he billed me 75:00 dollars and didn’t do anything to help me.
Description of Work
Refrigerator went out and would not cool
Category
appliance repair
Cost
$75
Service Provider Response
This is not a review of Neli's service. We do not send technicians into your home. With our service, Nelli Virtual Appliance Repair, we work with you virtually for only $35. During your virtual video chat appointment, the technician works with you to diagnose the problem and guide you through any kind of repair or part replacement. Try us today! nelihome.comPaul G.
02/01/2021
Gina H.
01/30/2021
Jim M.
01/29/2021
I was skeptical at first but figured for $35 I would take the chance. Thomas was extremely helpful on the virtual appointment and diagnosed the problem quickly and correctly. I purchased the part he told me to, replaced it and the dryer is working like new.
Description of Work
electric dryer not working
Category
appliance repair
Cost
$35
Hire Again?
Yes
Ed S.
01/29/2021
Kevin couldn't make it. (Dr's appointment? ). He sent a handyman type guy to fill in for him. Didn't do anything except look on the internet and try to troubleshoot it that way. I'd already done all that myself ! He said that our 10 year old Samsung was " too far above his pay grade ". Kevin called to check on him and he told him the same thing. By then it was becoming clear that we'd been had.The money we spent for the service was a joke ! We just went ahead and replaced the machine. DON'T DO "ANGIE'S LIST "
Description of Work
Washer wouldn't finish spin cycle because of vibration.
Category
appliance repair
Service Provider Response
This is not a review of Neli's service. We do not send technicians into your home. With our service, Nelli Virtual Appliance Repair, we work with you virtually for only $35. During your virtual video chat appointment, the technician works with you to diagnose the problem and guide you through any kind of repair or part replacement. Try us today! nelihome.comColleen O.
01/28/2021
Fantastic! Exactly what I was looking for - wanted to know if it was a quick fix that could keep our 10 year old dishwasher going a little longer or if it was something bigger where we might just replace it. Chris walked me through testing and told me where problem most likely was without having to pull dishwasher out. Now we can confidently put money into new washer instead of spending lots on repair for an old one.
Description of Work
Diagnosing problem with dishwasher
Category
appliance repair
Cost
$35
Hire Again?
Yes
Patrice D.
01/28/2021
Kevin S.
01/28/2021
Amy H.
01/26/2021
We didn't even contact them as they were too far away. Angie's List needs to update their records and I am don't think that I will ever contact Angie's List again either
Description of Work
dryer repaired
Category
appliance repair
Service Provider Response
Just because we are not local does not mean we can't help! With our service, Neli Virtual Appliance Repair, we provide a virtual service for only $35. Your Neli technician works with you over video chat to diagnose the issue with your appliance and guide you through a repair or part replacement. Give us a try next time! nellihome.comJeffrey B.
01/23/2021
The experience was really great. The technician was very clear with his instructions and was able to follow the repairs as I did them. The only issue was with the initial setup of the video chat. But otherwise an incredible experience that I will definitely be using again. saved a boat load of money and I learned something!
Description of Work
Maintain/Repair Oven Ignition
Category
appliance repair
Cost
$35
Hire Again?
Yes
Daniel W.
01/21/2021
In the end I decided not to do the repairs, but that was due to my own concerns about making the problem worse and the fact that it turned out to be rather minor. I did like that I wasn't pressured into doing more than I was comfortable doing.
Description of Work
Fridge leak diagnosis
Category
appliance repair
Hire Again?
Yes
Joshua O.
01/20/2021
Susan O.
01/20/2021
I just spoke on the phone with Matt and have not yet scheduled an appointment. He was very nice and tried to be helpful with suggestions on what to do. My issue is better for now, but if I have a recurrence, I will certainly call Matt.
Description of Work
refrigerator
Category
appliance repair
Hire Again?
Yes
Woodrow S.
01/19/2021
The technician walked me through diagnosing the problem and resetting the fridge. We are waiting to see if resetting the system solves the problem. The whole session lasted just under 45 minutes.
Description of Work
Our refrigerator wasn’t getting as cold as it should.
Category
appliance repair
Cost
$35
Hire Again?
Yes
Other Information
Services offered
Services not offered
Covid-19 update
We are actively performing full services. We are taking additional precautions to protect our customers.
Our services a virtual service and therefore we do not enter the home. to read more about us go here: https://nelihome.com
Health & Safety Measures
We accept remote payment
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.