Approved Pro
Neli Virtual Appliance Repair
Appliance Repair, Small Appliance Repair, Heating and Air Conditioning Service,
About us
NEW! Appliance Consultation – Just $35 Get expert advice before you spend on repairs or replacements. A Neli technician will evaluate your issue and help you decide if your appliance can be fixed—or if it’s time for a new one. Virtual Appliance Diagnosis and Repair - Just $45 Service Description: Diagnose or repair your appliance virtually—no need for anyone to enter your home. Neli’s certified technicians guide you step-by-step via secure video chat. How It Works: Book online at nelihome.com or call 833-876-0900 Connect with a tech through our video platform Diagnose or fix the issue in real time Get expert advice and confidence in your next steps What’s Included: Real-time video guidance from a certified technician Diagnosis of the issue OR full repair (when possible) Step-by-step guidance using your smartphone or tablet Safe, contact-free service - no one in your home Flexible scheduling—appointments available daily Perfect For: Appliance fixes HVAC troubleshooting DIY-savvy homeowners Saving time and money on service calls
Business highlights
Veteran owned and operated
Women owned and operated
9 years of experience
Services we offer
Virtual, remote diagnosis and repair of all large home appliances. We guarantee to diagnose the problem, give you the OEM part number for your appliance, and help you install the new part.
Services we don't offer
Connecting gas lines, replacing compressors, appliance installations (May be offered on a case-by-case basis).
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Visa
- Discover
- MasterCard
Our recent projects
- 6
Assorted photos uploaded by Neli Virtual Appliance Repair
Reviews
4.8470 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 5% | ||
| 2% | ||
| 2% | ||
| 3% |
Filter reviews by service
Showing 26-50 of 470 reviews
John C.
Jan 2023
Appliance Repair
I hired Neli over a week period for 3 different appliances, my dryer, washing machine, dishwasher, and even kitchen sink! I had a fantastic experience: 1. I fixed my dryer with Thomas' excellent remote guidance, changing the timer and the switch! Fabulous guidance Thomas, with lots of money saved! I learned a lot in the process. 2. I determined that there was no dishwasher leak and in the process learned how to check for leaks and trouble shoot for some common repair issues. It cost $40.00 but as I had some water on the floor, I was ready to get a new dishwasher. Now, I am confident that it wasn't a leak and caused by putting in the dishes in a funny manner and not a repair issue. I am using the dishwasher now again with no problem. 3. I determined with Thomas' help that the washing machine had a major problem and could have spun out of control into my wall....no question, it was time to get a new washing machine! This was a well spent $40.00--I even got Thomas advice on purchasing a new washing machine and what to look for. 4. I checked the drainage on my kitchen sink and learned how to empty out the "trap" and that most likely, I am okay, but what to swap out if I have continuing issues with slow drainage. In the end, I saved lots of money, gaining and learning valuable experience! Absolutely fabulous service!
Response from Neli Virtual Appliance Repair
"Thank you so very much for your wonderful review! Each Neli tech you had let us know what an amazing customer you are to work with. We appreciate the time you took to write a thorough explanation of what services you used so other customers can benefit! Thanks again, The Neli Team"
Monica H.
Nov 2022
Appliance Repair
Home warranty company advocated for this service to cut down on amount of time needed to diagnose my issue. I spoke with a technician who seemed pretty knowledgeable and recapped the next steps as ordering a part for my washer, communicating this back to my home warranty company with next steps of dispatching a tech to install identified part. Upon contacting the home warranty company, I was advised a second opinion was needed and a diagnosis could not be made. Very different information than provided by the Neil rep Harmond. I am now waiting for another tech dispatch which in essence rendered the time I utilized with the virtual appointment as wasted. Not an efficient or time saving solution at all in my case. It leaves me where I should have originally started, waiting for a tech to come out vs entertaining this virtual appointment.
Response from Neli Virtual Appliance Repair
"[Member Name Removed], thank you for your review. We have looked into your concern and comment on the utility of the virtual portion of the service provided by Neil pertaining to your claim with your home warranty company. We're so sorry to hear that things didn't go well! Unfortunately, Neli has no control over the decisions made on a claim after our diagnosis has been sent. Please try our service for your next repair. Team Neli"
ROBERT C.
Jul 2022
Appliance Repair
It was easy to create an account and schedule an appointment. The technician was extremely knowledgeable and helpful. They were able to diagnose both issues and followed up with parts IDs and recommendations for where to purchase the parts. The parts were correct and I was able to replace them on my own. If you've got a few tools and are comfortable using them, I'd highly recommend this service.
Response from Neli Virtual Appliance Repair
"Thank you so much for your review! It means so much to us and so very important for others to be able to read your experience with the Neli service. It helps them make an informed decision to try our service. What you have to say is so valuable, thanks again. All the best, the Neli team."
JM F.
May 2022
Appliance Repair
I had my appointment with Mr. Harmond W. on May 07, 2022. It was rather easy to set up appointments and the site makes it rather easy to reschedule (which I've had to do). Mr. Harmond W. was very knowledgeable and easy to work with. I've read great reviews about his appointments on here. We pinpointed the problem by process of elimination. For my particular model (Whirlpool) he's seen the common water leak issue I was experiencing. Oftentimes, filter housings need to be replaced. Mr. Harmond W. just confirmed my observation and I am glad I may now rectify the issue. Shortly thereafter, Mr. Harmond W. sent me the exact part needed via email . One may shop around at different retailers to purchase the part. Neli also sells appliance OEM parts as well by partnering with other companies. I will be going with another retailer/seller since the price was much lower with a good return policy and a protection plan option as well. For $35, one can't beat that. A diagnostic evaluation alone may range from $150 and up. I was able to pinpoint the problem and order the part. I won't be arranging for an appointment to self-install. One has to know where to draw the line. I will hire someone once I have the part in hand. I already have someone in mind, also referred by Angi. Luckily, I didn't have to do any thing too cumbersome. I gained some handy tools at well. I really liked using the nutdriver vs a screwdriver. So I've added all the necessary tools I need for the appointment to my collection, and they will be handy in the future. Overall this was an optimal experience and I would certainly refer and use Neli in the future. If you are confident in unscrewing/re-screwing, and removing parts of your appliance, I'd say give it a try. NOTE: Also understand that this an all virtual service. An appliance repair professional doesn't not come to your home at no point in time. Neli offers self- diagnostic guidance to determine the issue with your appliances. Neli sends you the part number. You purchase it, and then may opt to make another appointment to install the part. If the task is too difficult, then you may opt to hire an appliance repair professional. It's up to you to decide. Please read and understand your referrals before posting comments and discrediting businesses.
Response from Neli Virtual Appliance Repair
"Wow, thank you for your review! We know how much time it takes from your day to write your experience with all the details necessary to ensure other customers understand exactly what you are conveying. Harmond had a wonderful time working with you! All the best, thank you for your busines, and see you for your next appliance repair need! The Neli team."
Tim B.
Apr 2022
Appliance Repair
The tech was knowledgeable, informative and patient. We were able to determine the defective parts and the best plan of action.
Response from Neli Virtual Appliance Repair
"We love customer reviews! Thank you so much."
Ryan X.
Apr 2022
Appliance Repair
Second time I used them and second time we figured out the problem together and it was a quick, easy, and cheap fix.
Response from Neli Virtual Appliance Repair
"Thank you so much for your review and for being a return customer! Go, team! Best, Neli"
Jonathan S.
Mar 2022
Appliance Repair
Technician promptly verified that diagnosis of problem would require in-person house visit and refund was offered. Wish it could have been solved virtually, buy have great respect for integrity and professionalism displayed.
Lin H.
Mar 2022
Small Appliance Repair
I have a 20 year old wine refrigerator that looked brand new and I wanted to repair, but manuals were no longer available. I couldn't get any help and tried Neli Virtual Repair as a last ditch effort. The tech (Don P.) and the online people went way beyond to help me out. Their tech located the problem with me, and even found the out of date part replacement. It was a great experience and I will absolutely reach out to them in the future.
Response from Neli Virtual Appliance Repair
"[Member Name Removed] loved working with you and finding the solution to this unique situation. Thank you so much for your review! We love it when we can save the customer's appliance and get it working again so you don't have to buy a replacement. Best, the Neli Team."
John H.
Jan 2022
Appliance Repair
excellent. Don confirmed the origin of the leak. He informed me that this particular problem is common in the LG. He gave me directions on where to order the part. I am awaiting that part now. I had the machine already opened to the problem area so the whole process took about 15 minutes. Virtual repair is a great idea especially during the pandemic. Neli does it great.
JOHN S.
Nov 2021
N/A
Appliance Repair
VERY HELPFUL, OVER VIDEO PHONE CALL, HE LED ME THRU THE PROCESS OF FIGURING OUT WHAT TO DO.
Davis S.
Oct 2021
Appliance Repair
Was able to figure out the problem and gave me the part number in 10 minutes!
Response from Neli Virtual Appliance Repair
"We strive to be accurate and efficient! Thank you for being a wonderful customer to work with! Best, the Neli team"
Krishna B.
Oct 2021
Appliance Repair
Saved me a good amount of money. Very knowledgeable and patient. Fixed leak and drain pump
Response from Neli Virtual Appliance Repair
"Thank you for your review! The Neli team"
Dj B.
Sep 2021
Appliance Repair
well , was helpful
Response from Neli Virtual Appliance Repair
"Thank you for your review! The Neli team"
Sundara S.
Sep 2021
Appliance Repair
It was wonderful as it is easy and value for money also we learned something to fix the issues with real person online, it is really worth it.
Response from Neli Virtual Appliance Repair
"Thank you so very much for your review! Chris loved working with you and he loved that you enjoyed learning about the appliance! Best, Neli Virtual Repair"
Katie B.
Sep 2021
Appliance Repair
Thomas was very informative and reassuring. He was detailed and friendly. Punctual and timely. I loved the assistance and feedback. Would definitely ask for him again!
Response from Neli Virtual Appliance Repair
"Thank you so very much for your review! Thomas loved working with you! We can't wait to help you again! Best, Neli Virtual Repair"
Anita C.
Sep 2021
Appliance Repair
Diagnosed the issue as electrical. Will need to get electrician in to see where the problem is between the fuse box and the dishwasher.
Response from Neli Virtual Appliance Repair
"Thank you so much for your review! We love our Neli customers like you!"
Django H.
Aug 2021
Appliance Repair
We figured out the likely problem
Response from Neli Virtual Appliance Repair
"Thank you for your review! All the best, the Neli Team."
Steven F.
Jul 2021
Appliance Repair
Based upon my problem description, Thomas immediately had 3 possible causes. We worked on the most common and verified that was the problem. Easy to work with and a great system. Like having the tech in your house . Would use again.
Response from Neli Virtual Appliance Repair
"Thank you so much for your review! We really appreciate you taking the time to let others know about your experience with the Neli service. Thomas said you were great to work with! Come back soon! All the best, the Neli team."
Alex K.
Jul 2021
Appliance Repair
The technician was able to fix my icemaker remotely! Amazing
Michael G.
Jun 2021
Appliance Repair
Harmond was extremely professional. He listened and guided me through the process and offered a solution that solved the issue! So much easier than having to arrange and wait for a repair technician to come into our home, and so much more time efficient and very cost-saving!
Ed L.
Jun 2021
Appliance Repair
Amazing! Staff person very patient, spent over an hour with me. With the video, he was able to figure out that the condenser fan wasn’t working. And, he suggested that I use a house fan to cool the condenser, so freezer would start to work (It did!!!) while I ordered the fan part and figured out who could install it. Respectful Courteous Professional (called me Sunday morning right at the time I requested) Knowledgeable Patient (he was fine waiting while I got a tool from my neighbor to take some nuts off so he could see into the back) I couldn’t believe the incredible service for only $35! Best bargain I have ever seen on the Internet!
Ken S.
May 2021
Appliance Repair
very well, excellent guidance
Sascha V.
May 2021
Appliance Repair
H was not able to diagnose problem. I’m all fairness, I had already replaced the water pump and the checked that there was no obstruction in the hose from the machine to the drainage pipe. There were problems with credit card transaction. Staff was very courteous and responsive.
Response from Neli Virtual Appliance Repair
"We are so glad you provided your review! Thank you for the feedback. Neli"
Ashley W.
May 2021
Appliance Repair
Great, very polite and knowledgeable.
Zorian P.
Apr 2021
Appliance Repair
A guessing approach to troubleshoot issue with refrigerator and its freezer. At the end, it appears that the technician knowledge of my appliance wasn't solid. No suggestion for using measuring device and after I used it and provided the results they were interpreted incorrectly. I almost bought a new refrigerator as I was told that the refrigerator's compressor was bad but, luckily, after advice of another technician, not associated with Neli, the right part was replaced and the refrigerator is working again.
Response from Neli Virtual Appliance Repair
"We are so sorry we were not able to accurately diagnose the issue. This does happen in rare instances. We will take this back to your technician. Best, Neli"
Licensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Neli Virtual Appliance Repair is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Sunday: 8:00 AM - 3:00 PM
Neli Virtual Appliance Repair accepts the following forms of payment: American Express, Visa, Discover, MasterCard
Yes, Neli Virtual Appliance Repair offers free project estimates.
No, Neli Virtual Appliance Repair does not offer eco-friendly accreditations.
No, Neli Virtual Appliance Repair does not offer a senior discount.
No, Neli Virtual Appliance Repair does not offer emergency services.
Yes, Neli Virtual Appliance Repair offers warranties.
Neli Virtual Appliance Repair offers the following services: Virtual, remote diagnosis and repair of all large home appliances. We guarantee to diagnose the problem, give you the OEM part number for your appliance, and help you install the new part.
Connecting gas lines, replacing compressors, appliance installations (May be offered on a case-by-case basis).