Cowan Tire & Auto Service

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unknown

They are very professional. Excellent service, very timely. Their estimates are always right on. They have never charged me more than expected, but have occasionally charged less. Recently they called me to offer a refund because I had purchased the Road Hazard Warranty when I got new tires then I paid for a patch when I shouldn't have. They caught their mistake (which I hadn't noticed) and called me to correct it with a refund. I highly recommend them!

They are excellent and I will go back to them.

The wheel bearing had gone out on my Ford Explorer Sport Trac, and I had it towed to Cowan's Friday evening. They were closed when we arrived, but they greeted me, unlocked the door and let me in the front door, took the necessary trouble and contact information and pulled the truck into the service bay. I left very secure knowing that my truck was locked up in their shop overnight rather than sitting out in the parking lot. They promised to call the next morning with a cost and time estimate. They called Saturday morning between 8:00 and 9:00 AM with a report of the repair needed and a couple of options on prices for parts (aftermarket and OEM). The price was within my expectation and I authorized the work. They said they would be done by 11:00 AM (about two hours). A few minutes after 11:00 Cowans called to tell me the work had been preformed and the truck was ready to pickup. No surprises, very friendly people. Very accommodating. When I picked up the truck it was clean and ready to go. Cowans followed up with a call on Monday to thank me for the business and to check to ensure that I was satisfied with their services. I was very pleased with their service and would not hesitate to return for my next service / repair needs.