Wendell Siding Co Inc

Communicating with Wendell Siding was like pulling teeth. After several delays and poor responsiveness, we considered cancelling our contract with them. They simply could not get their act together, not even sending the invoice to the correct email address once the work was done.

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Very sharp pieces of siding or plastic left all over my yard. They left a mess. I found out afterwards that the crew chief broke his foot the day before the job started so they didn’t have a crew chief the whole time so I don’t know if it was done correctly. It was a pretty messy job.

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Ups and downs.  The project manager Billy, and the crew members were very nice to work with and we enjoyed them greatly.  The finished work is beautiful, but we did have to work through a punch list of fixes.  The original quote was done about 5 months before signing up, and they did not want to honor that quote.  The salesman misquoted some details, also (he is no longer employed there).  They ended up compromising with us, and we paid about half of the additional cost in the new quote.  More costs were subsequently added while the work was in progress. 

Overall, the company was great to work with on a personal level, and they did good final work on the siding.  The one disappointment we were left with was that major damage was done to landscaping all around the house, and a phone line and cable line were destroyed - none of which they offered to compensate for.  All of the mulch was removed with their "clean up", which resulted in the house being surrounded in a sea of mud during rainy periods throughout the process.  Numerous azaleas and other plants were crushed, and almost every path light was flattened.  The bobcat used to deliver the siding materials literally plowed up the whole front corner of our lawn, as well. Needless to say, we now have an new, unplanned for project of repairing all of that as we go into Spring.

The good:
The sell was simple, low-pressure, and everything I needed done they could do at a good price. Upon hiring Wendell Siding, the windows were ordered and the installation date was scheduled for a Monday a couple weeks later. A crew showed up exactly on that day and had installed all the siding within two days, and the windows, and gutters were done by day four. 
The bad: 
There were a lot of details that were left "hanging", and some items simply did not get finished in a manner I consider to be professional. Some of these were small items, like a doorbell not re-attached with its the bare wires left hanging, and a hose spigot not being bolted back into the wall, a cracked window that nobody confessed to breaking. These are all things I can fix, but I didn't hire a company to leave things worse than they found them. We filled up a trash can with cigarette butts, wood scraps, and other garbage that should have never made it to the lawn. Inside, near one of the windows the installers left dirty hand prints all over the wall. I had to instruct the gutter installers that they failed to put downspouts in the right locations. We have two Palladian windows with curved molding at the top; I was told the molding could not be wrapped in aluminum like the other windows, and that this would simply be painted; they were never painted.
The ugly:
Two of the things I specifically mentioned as concerns were: 1) the roof ridge vent/seam needing to be replaced and 2) an area where siding met the concrete landing of the front porch. After the first week of work several weeks went by with no follow-up by the company. I called to get things wrapped up and the foreman showed up a few days later--to collect the bill! I mentioned that these issues hadn't been addressed and that there was some unfinished work inside the house. He laid on the pressure for me to go ahead and cut a check before the work was completed--something I'll never do again. He had a guy climb up on the roof and drive a few nails into the old ridge vent (not really worth the $250 line-item they charged me for it, and not a replacement of the old ridge vent). Then he had a painter do the interior finishing work (in apparently the cheapest, quickest way possible, using a 1x2 instead of a matching piece of window molding). Then the painter ran a bead of caulk around the area of concern on the front porch. He used painters caulk which dissolved in the ran that night, leaving a milky puddle on the front porch that I had to clean up. A professional would have installed flashing beneath the siding and adhered it to the concrete in the first place. I called the sales manager up the next business day, and I was told to call the installer who did the actual work. I called the installer and we agreed to meet at a certain time. I took off some time from work to meet the guy, and he never showed up. I called sales manager back and had to leave a voice mail, which was never returned.
The way I see it: they cashed my check and consider me a fool to expect any correction of their sloppy and incomplete work. You cannot trust this company. If they did it to me they will likely do it to you.

unknown

They were one of three estimates that I got. Their prices were right inline with the others that I received. I did not have the work done because it was not financially feasible at the time. When I do have the work done, I will call them back.

The work was siding an addition and repairing some bad siding.  Wendell's representative was good to work with and the crew got the job done.  I was pleased that the schedule worked out.  All problems were resolved.

Everything went well except that the work should have been finished on a Friday (when the weather was very good), but the roofers apparently ran out of 1 or 2 bundles of shingles and although they had plenty of daylight they did not finish until the following Monday, leaving the roof uncompleted for two fairly rainy days. They did put a vinyl tarp over the unfinished portion.
Probably didn't really hurt anything, but they should have finished the project while the weather was good.

We used their services about three years ago. I spent something over $20,000. We had siding, windows, roofing and gutters, and they did the work very good. Recently, about three months ago we asked for an estimate to have a room built onto our house, sort of our garage converted to a room. In regard to my experience with them in the original, we did not really have much problems, they told us what we could expect of the glass and everything and it was okay. My overall experience is kind of tanning because of the last incident we had with them, but the first one was great. I will not use this company in the future.

We have used Wendell Siding for several jobs and they have been great to work with.

The contact for Wendell Siding, Ken Howard, was professional, accommodating and very patient as I explained what services were needed.  Even after we mad changes to services requested in the initial estimate, Ken was very understanding and revised the estimate to make sure we received what was requested.  The crew that installed the two windows and two doors were very efficient and answered any questions.  In the future I will definitely call Wendell Siding for any projects that require their expertise.  Thanks Ken and Wendell Siding for a job well done!

.ork contracted was vinyl siding and window trim...whole house. Crew arrived with wrong materials (wrong color window trim)...I accepted the incorrect material for expediency. The next day crew arrived with more wrong materials (wrong ceiling vinyl)...I did not accept this. Several months after the job completion I discovered a water leak caused by exterior vinyl panels having been installed upside down so as to channel water into the wall. Only after multiple complaints was a damage claim allowed.

Had damage to the front of the house where a squirrel had decided he wanted to live. It was above the bay window on the front of the house so it was very noticeable. The soffit and fascia boards were rotting and in need of repair. The paint on the house was wearing thin, but our wallets were not thick enough to cover any repairs. My Mom and Dad offered to repair the house as a Christmas present to our family. I called Ken Howard at Wendell Siding to come out and do an estimate. I called my parents with the estimate and they said to go ahead with the work. David and his friend Johnny came out to take measurements, and talk about what needed to be done. David and Johnny got to work on a Tuesday and were done by Friday. They arrived every morning about 7:30 to start work, usually took an hour for lunch and would finish up by dark. They were always very professional, polite and respectful. They always cleaned up any mess and were very efficient.
It is said that you get what you pay for. Although my original estimate was for a little over $1000.00, and the final bill was around $3000.00, it was worth every penny. When we did the original estimate, I had not included asking them to paint the fascia boards and soffit, and had not originally planned to do but 3 sides of the house. That explains the difference in price from the original estimate to the final bill.
My husband and I did the final painting of the house and windows and I must say I am not embarrassed to invite friends over now.
Although the final bill was a little more than my parents had planned on, they were also impressed with the work done by Wendell Siding's crew. I am thoroughly delighted with the work done and would happily recommend this company to anyone needing work done on their house.

Wendell Siding provided a very competitive estimate.  I checked the BBB rating up front and made sure they had a license and insurance.  Then they did an excellent job on delivering professional quality work on my home.

This was a pleasant experience and I love the results.  It is beautiful.  The contracting staff and work crews were all wonderful.  I have received many compliments from my neighbors.

The siding crew also rescued a baby squirrel from my attic.  I was unaware that a squirrel had made its home there through my old siding.  Then, they found a home for the abandoned baby.  I will use this Wendell Siding again.

Excellent work. More expensive than most, but I'm OK with that.

Went well.

They did a great job. The installers had to come back because they needed an additional piece of siding to properly install the J channel. They came back the next day to finish the job. They didn't charge me for the additional piece of siding.