True Plumbing
About us
When you need reliable friendly plumbing service in the North Carolina triangle call the professionals who emphasize quality work and reasonable prices, True Plumbing Co. Since 2007, True Plumbing has been helping residential and commercial clients maintain the absolute best in plumbing products and services available in the Raleigh area. No matter if you're in need of a simple fixture installation or a full repiping, True Plumbing has the experience and the training to make sure the job gets done right the first time.
Business highlights
Services we offer
Dishwasher Installation, Fixture Installations, Garbage Disposals, Pipe Replacement, Plumbing Repairs, Raleigh Plumber, Repiping, Sewer Repairs, Shower Installation, Toilet Installation, Tub Installation, Water Heaters
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 0% | ||
| 25% | ||
| 0% | ||
| 0% |
Based on my experience I would not recommend True Plumbing based on the cost of the service provided when compared to what other larger plumbing companies in the area charge.
"Hi [Member Name Removed], this is Stefan with True Plumbing. We are sorry that you did not have a pleasant experience as far as our pricing is concerned. We always make it a point to be upfront about prices and we do not perform any services unless asked and the price is agreed upon. Additionally, customer service is a top priority and communication with our customers is key. I have not received any emails or phone calls since we last spoke on 4/14/16 about this situation as I would have gladly spoke to you about this further. In this case, we originally showed up to check behind another plumber's work that had a previous leak at the shower valve and you had concerns regarding the work performed by them. Upon viewing the job and you requesting a price on the spot we provided the price upfront with no pressure to move forward. You agreed to our pricing and asked if we could perform this work the same day, as we did on short notice. We addressed several issues and provided other services including: unclogging a drain, removing sections in the ceiling to check for leaks on work the previous plumbing contractor installed, along with installing fixtures for a shower, whirlpool and toilet. As such we stand behind our pricing and truly believe in the quality of the work we perform and the time in which it takes to get the job done. We aim to please and upon completion, you seemed satisfied with our work so to learn that things have changed concerns us. When you later contacted us regarding the issues of the previous contractor not refunding or willing to subtract the cost from his price for the work we completed, you then expressed dissatisfaction with our pricing. When we spoke there was ambiguity in what you wanted us to do besides look at the invoice. We are fair and we would consider providing additional work if our services did not meet our customers needs. However it is not our policy to provide refunds for services performed based on a later quote of another company. To expect such is unwarranted. It also puts us in an unfair situation as we were not made aware of the previous situations with other contractors and only performed the work that you requested and agreed to. Here at True Plumbing we always want to put the customers needs first. Our prices are always explained prior to work being performed and it is difficult to change billing after the requested work has been completed. We take pride in our services and we hate that you were dissatisfied with our pricing but again we take pride in providing quality services to our customers and believe our prices are fair and comparable to our competition who do the same. Feel free to contact us directly if you have any further questions. Thank you Stefan Smith True Plumbing Co."
"Thank you for your feedback and we appreciate you for being a loyal customer."
"[member name removed], Thank you so much for the feedback and we sincerely appreciate your business!"
Licensing
State Contractor License Requirements
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