
The Groutsmith
About us
The Groutsmith offers expert service provided by fully trained professionals. To ensure the highest quality, we use proprietary professional products and do not use methods that can lead to further damage such as steam, harsh acids, pressurized water systems or carpet cleaning equipment. We specialize in: Grout and Tile Cleaning and Restoration; Grout and Tile Repair and Preservation; Grout Clear Sealing, Color Sealing and our Exclusive Restoration Sealing; Loose and Hollow Floor Tile Re-bonding; Shower Repair and Restorations; Granite, Marble and Natural Stone Cleaning and Sealing; Anti-Slip Treatment; Color Matched Caulking. Please contact today for your free estimate. Serving all of Wake, Durham, Orange, Alamance, and Chatham counties.
Business highlights
Services we offer
Grout
Amenities
Free Estimates
Yes
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"This work was completed over 7 months ago and this is the first we have heard of any problems with the job. The customer has not attempted to call, text, or email. We treat job concerns with the highest priority. The grout repairs are warranted for 1 year. If there was a failure of the repair, we would like the opportunity to look at the grout and remedy the situation. If the area we repaired failed, there is likely an underlying issue causing these repeated failures. We often handle these issues that were not a part of the original job without adding any costs to the customer. For this particular job, we had moved the customer up on the estimate schedule at their request, and we got the job started in less than a week to meet their schedule needs. Additionally, we went back for a caulk replacement after the homeowner touched the fresh caulk, causing damage to the work. We replaced this for no charge, even though it was caused by the homeowner. We strive for customer satisfaction. Had this homeowner brought his concerns to our attention, I am confident we could have resolved the issue to his satisfaction."
Licensing
State Contractor License Requirements
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