Sustainable Pest Systems (SPS)
About us
Hi! Sustainable Pest Systems, Inc. is a locally owned eco sensitive pest management company.
Business highlights
Services we offer
Residential and commercial pest management services. Exclusion and trapping (for squirrels, bats, eco sensitive mosquito/tick treatments, etc), moisture remediation, raccoons, rodent services & bed bug services, termite baiting and conventional treatments, vapor barrier installation and dehumidification.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 7% | ||
| 0% | ||
| 1% | ||
| 0% |
Highly recommended.
I would give them a D in responsiveness and a D in honesty due to their company's name saying "sustainable" when they do not use sustainable products, at least in this instance. They were the cheapest in price so I gave them an A there. They are very cheerful.
I called the company and made an appointment. I was not told anything by the person answering the phone about prices or products. She only gave me an appointment. I arranged with her to get the Angie's List discount. I have no idea about the cost but I had called other companies to give me an idea of the cost.
I thought by their name that they used "sustainable" products or environmentally friendly products. But they do not use environmentally safe products to get rid of the yellow jackets. Yellow jackets are good for the environment but bad when they invade your craw space or enter near regular outside areas. They did answer all the questions that I had, but discouraged me regarding a safe way to get rid of the jackets. That would entail repeated visits. The guy came out and was ready to kill my yellow jacket's nest entry with a pesticide. They do not remove the nest. The thing is the guy had no intention of using a sustainable product and explained to me all the reasons why they use pesticides. He was very nice and eager to answer all my questions. I did have to get up at 7am to be ready at 8am and hated that. The technician showed up around 9am.
I had been promised a Angie's List discount but I was charged the regular price. You have to follow up on everything. I did not get a receipt and called the office later about the discount and receipt problem. I was told that I could exchange checks and they would send my check back and I could send them a check with the corrected amount and they would email me the receipt. Later, the owner called and told me that the service technician would come back and pick up my check and I could give them the correct amount. But he did not give me a receipt when he came out. He told me that they were "sustainable" and emailed receipts. Yet, he drove out with his van to pick up a check and give me back the first check. That was a waste of gas and he could have waited to get my check. Instead, he drove to my house and picked up my check. Days later I had to call the office another time to get the receipt. I believe that they will wait until the check clears before they give a receipt. We should get a receipt at the time of service payment.
I had to call at least 3 times to get my receipt and 2 times to get my discount so I gave them a D in responsiveness.
"Hey Ms. [removed member name]! I apologize for the difficulty in getting the discount and you're having to follow up with us. That is certainly not the norm but the mistake was made and we apologize. In regards to the treatment method to solve the yellow jacket issue, since many people have severe allergic reactions to wasp stings (and being that at the end of the season wasp nests are quite large) we recommend that we use a product which gets immediate results. While there are other options (which we offered), they tend to be more expensive and less effective which allows more time for pets or people to be at risk while the products are working. The material we used to solve the problem, while not an organic product, is still low impact to the environment (especially being that an incredibly small amount is used and it is applied directly where the wasps are entering). Our aim is to first and foremost protect the public and use the product that solves the problem while minimizing risk to pets, people and the environment. This is what we did on this service and I don't feel there is any dishonesty in that. In regards to removing the nest, very often when the nest is made in a void it is not possible to remove without it being a large project (sometimes large areas of insulation have to be taken down, cutting holes in drywall, etc). Void nests of yellow jackets are very seldom removed due to this cost as well as the fact that they don't normally cause secondary infestations if left where they are. I am sorry that you had less than an ultimately positive experience with us and we will strive to improve. We appreciate the time you took to write the review. Pest Regards, Jeremiah Smith"
Sustainable listened to me, advised some things I could do on my own first to solve them problem, then, if that didn't work, had a solution to try. When they came out, they provided one treatment that completely solved the problem. It was fast, odorless, and totally effective.
These guys were professional and effective. I couldn't have been happier with their work.
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Licensing
State Contractor License Requirements
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