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Sustainable Pest Systems (SPS)
Complete Home Inspection, Rodent Pest Control Service, Bug and Insect Pest Control Service,
About us
Hi! Sustainable Pest Systems, Inc. is a locally owned eco sensitive pest management company.
Business highlights
Emergency services offered
15 years of experience
Services we offer
Residential and commercial pest management services. Exclusion and trapping (for squirrels, bats, eco sensitive mosquito/tick treatments, etc), moisture remediation, raccoons, rodent services & bed bug services, termite baiting and conventional treatments, vapor barrier installation and dehumidification.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9107 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 7% | ||
| 0% | ||
| 1% | ||
| 0% |
Showing 1-25 of 107 reviews
Phil M.
Mar 2018
The bedbug team at SPS are very friendly and very professional. Compared to other exterminators who came to bid on our job, they were much more thorough with their initial inspection, and they shared much more information about how/where bedbugs live, different approaches to elimination, and different likelihoods of success. In the end, they did a combination of heat and chemical treatment that seems to have taken care of our problems. (I'm confident that if we have any other problems during our warranty period, the SPS guys will show up quickly to stamp out any lingering problems.) For their two visits, SPS came in clean white vans without signage or logos that would tell neighbors, "HEY, THERE ARE BEDBUGS HERE." I thought that was a nice courtesy. On both visits, they came when they said they would and got their work done quickly and neatly. Also, I want to thank John for going the extra mile and moving a couple of pieces of furniture and a few other things that I didn't realize I needed to move. I definitely endorse the team at SPS.
Christine K.
Feb 2018
We bought a home that had existing termite traps with wood bait. We hired Sustainable Pest to do bi-annual checks on the traps. They started by suggesting we buy newer, fancier traps which was fine but we declined as we were ok with what we already had in place. They did the checks as requested, but we would just get a bill with no description of the service provided or findings. I had to call the office each time to ask whether they had actually found any signs of termites - which was the service I was paying for. I asked that they provide a brief status report at each visit but they never did and I had to keep calling to hassle them. They were also careless with the traps, leaving the lids off or breaking several lids. We've now moved on to someone else.
Response from Sustainable Pest Systems (SPS)
"Please enter what you would like the response to look like:Hello, We understand your frustration concerning your termite baiting system. Just wanted to recap our understanding of the situation. On July 6, 2016, we came out and performed an inspection on your existing baiting system. In this inspection, we also inspected the garage and crawl space areas. At that tome, there was no termite activity found. We recommended at that time to replace the older baiting system with the newer Sentricon baiting system that is currently in use. With the upgrade, we would be able to properly service the stations and the home would have always active protection. On July 3, 2017, we received an email from you stating that the technician notified you that there were some damaged stations that needed repair or replacement. Again, these are the older stations that we do not use or have access to replacements. In your email, you had asked that we just move some stations around to replace the broken ones. The office asked me about that and I informed them to let you know that that is not something we would do due to them being older stations that we did not originally install. Therefore, it would make us responsible for the termite protection of your home with a product that we did not use or install. We then received a negative review nearly seven months later stating that you were not satisfied with the service that we performed for about a year. We pride ourselves on good communication with our customers and that we make solid recommendations to improve the services on their homes. It would be reasonable to have expressed your dissatisfaction prior to this. Feel free to contact me with an questions or concerns. Charles Crowley Operations Manager SPS, Inc. [phone number removed]"
Mary D.
Jan 2018
Technicians are generally knowledgeable, friendly, and professional. Newer techs don't necessarily know their bugs yet, but they know the procedures and still do a good job. Biggest issue so far has been with scheduling, but even that has been minor. All in all, my impression of the maintenance service is that it's a good value from a good company.
Forrest C.
Nov 2017
The visit went fine. He did all that needed doing and was professional and pleasant.
Bryana C.
Oct 2017
Only needed one treatment. Haven't seen a bug since.
Valerie W.
Sep 2017
I've been using them each summer for a treatment. They come out monthly. They're always very quick to respond, and they do sustainable pest treatment which I like it's eco-friendly.
Michael M.
Sep 2017
Perfectly.
KRISTINE W.
Sep 2017
The technician was prompt, professional and curious. He examined our home for signs of termites and other problematic pests. He answered all my questions in a clear manner. I would call this company for future concerns.
Mareah S.
Sep 2017
Very well!!
Teresa P.
Aug 2017
no problems
T M.
Jul 2017
They were very responsive and up-front about costs. We have them on a cycle to come spray every few months. Never found any critter, but they are always willing to come re-check.
Mike R.
May 2017
.
Mary D.
May 2017
Phone service was polite. They worked us into a busy schedule because the nest was by our business's front door. The tech was punctual, friendly, polite, and professional (in both manner & attire). Overall, it was quick, easy, & painless.
Mary D.
May 2017
Polite phone service. Next-day appointment. Tech was punctual and professional, in manner & attire. Overall - quick, easy, & painless.
Steve T.
May 2017
$89 to come out. $85 to set & bait traps. $55 per animal caught & removed. $85 to repair & screen up access area in roof/eave. Traps set. Screened over access area in roof. Squirrels left prior to setting traps, but he came back every day to check & make sure they were gone.
Laura M.
Jan 2017
I think they were very thorough. They came and then they followed up as they said they would. They were punctual. Overall, I was satisfied with the work that they did. The workers were very nice and very professional. This was the first time I've used them.
Phillip L.
Dec 2016
I had an estimate done just before Thanksgiving. They explained how they would do the work and gave me a range for what it would cost. The actual work was scheduled for the Monday morning after Thanksgiving. The specialist arrived exactly on time (his timeliness continued throughout the 5 days of work) and I showed him around. From outside, he quickly spotted the squirrel's entry hole (which I was never able to see ;-) The entry point was in the soffit, so there was nowhere to set a trap. He explained that he would have to block the entry and continue coming back, and re-blocking the entry, until the squirrels gave up and moved on. He estimated another 3 days. The second and third day, the squirrels chewed through the initial blocking material, and the next day pulled out the screws when he used a stronger wire mesh. The pest specialist said that at this point, it's too easy for the squirrels to eat through the plastic soffit. He asked about the attics in our townhomes. When I told him there were different interior designs, we spoke with one neighbor who had attic access near the soffit. He set traps in that neighbor's soffit area, and then in the attic of a third neighbor who has an unfinished attic. The next day, both squirrels were trapped. I haven't heard any squirrels in the weeks since. I'm very pleased with the positive results in such an out-of-the-ordinary set of circumstances. The specialist was always on time and did a great job explaining his approach and the rationale behind it. He worked with me to figure out how to get the squirrels out permanently. Even with the extra day of work, the cost was within the initial estimate.
Laura D.
Nov 2016
No issues to report
Alexander B.
Jul 2016
To be honest, I did not deal with them directly. We had a little trouble regarding communication on whether the treatment is good because we sort of noticed some pests coming back. My interaction with them was good as long as we were able to reach them but I think we had trouble kind of confirming appointments and payments, things like that. They may have had the wrong email address, maybe I can't really blame them. This was a couple of months ago and it is kind of hard to remember enough to really grade them fairly. On pricing I have no basis of comparison. I don't really know yet how good the treatment is.
Marjorie B.
Jun 2016
unknown
Thomas S.
Apr 2016
unknown
Jordan W.
Mar 2016
unknown
Steven M.
Mar 2016
unknown
Douglas B.
Feb 2016
Everything went great. Rudy arrived on schedule and performed all required services in a very professional manner. The netting he used to cover the outside of the eves looks great and was installed very nicely. I would certainly recommend SPS and would use them again in the future.
Jon W.
Dec 2015
I recently sold my house and had to evict some bats from the attic before closing. SPS responded to my request for services promptly, gave me a fair estimate, and completed the work within a week, all to meet my tight timeframe. They were very pleasant and professional to deal with - I would use them again in a minute!
Licensing
State Contractor License Requirements
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FAQ
Sustainable Pest Systems (SPS) is currently rated 4.9 overall out of 5.
Sustainable Pest Systems (SPS) accepts the following forms of payment: CreditCard
Yes, Sustainable Pest Systems (SPS) offers free project estimates.
No, Sustainable Pest Systems (SPS) does not offer eco-friendly accreditations.
No, Sustainable Pest Systems (SPS) does not offer a senior discount.
Yes, Sustainable Pest Systems (SPS) offers emergency services.
No, Sustainable Pest Systems (SPS) does not offer warranties.