Shamrock Waterproofing

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Everything went well.  Thanks for a great job.

This took longer than I was led to believe to schedule, but they ultimately came on time. The work was done very well and I was especially impressed with how they left virtually no trace of their presence. Leaving the area clean was a nice touch. The electrical work installing the pump was also done with attention to detail and adherence to code. Also they found a clever way to handle the discharge, again care taken to leave the yard in good condition despite having needed to excabate some. Basement already drying out. I would recommend!

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The company was accommodating and easy to work with prior to the installment of the Waterproofing system.  We purchased our home November 2014. During one of our visits to our new home we discovered a leak in our basement coming through our front steps and leaking under our sill plate.  We also had efflorescence residue along the same wall as our front steps.  Additional there was efflorescence on a rear corner of our basement.  We had several different companies out to give us an estimate on waterproofing the above mentioned areas.  Shamrock Waterproofing won our business.   

They showed up on time a began work.  I noticed that they workers were not going to the agreed height to take care of the water issue by the front stoop.  I called the owner to address the issue and he never returned my call. Instead he called his foreman who was on the job.  The foreman Andrew told me that if there were any concerns to "go through" him.  The job finished and the waterproofing system did not go to the sill plate.  I was told if there were any issues they would come back and fix it.  Less than 2 months later after the winter ice began to melt the front stoop area leaked.  I contacted Keith Locker via email along with pictures.  They did come back out and attempted the repair again and again it leaked.  I contacted Mr. Locker for a refund. He said that he would fix the exterior motar joints of my front porch but I refused.  I will not have his company step foot into my house as I'm afraid of what may happen next. I feel as though I was taken advantage of and will not have his company do a $30 repair on my steps when I paid over $5000. I have contacted my credit card company and filed a complaint with the BBB. Hopefully he will honor my request for a refund as I would prefer not to have to go to small claims court.
I would not recommend this company.  They had many A ratings on Angie's List, but the experience other people had is not what i had.  You may notice in many reviews that Keith Locker dealt directly with the homeowner.  In my case, I called and emailed him repeated when I realized there were issues with the workman ship and he never once responded to me.  He finally called and we arranged a time to meet and he did not show up.
When he finally did show up, he offered to put mortar on my steps -  why did I pay $5000 for a waterproofing system if all I needed was a little mortar added to my steps?  Interesting question....

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- Summertime scheduling took awhile, but arrived on date scheduled and on time.
-Completed the project in the estimated time.
-Crew leader very professional and experienced in the building industry.
-Cleaned up behind themselves and left the area in good condition.
-Received three quotes for the job, and theirs was the most competitive.

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These guys were great!  They completed all of the above work in three days, and everything was hand-dug and looked amazing.  You could barely tell where they had dug and buried pipe because they were so careful to put the soil, grass and mulch back over the pipes once they were buried.  The results have also been great - we've had several hard rainfalls since they completed their work, and haven't had any issues with our backyard turning into a swamp.  
We did notice that a couple of gutters still drain into flowerbeds (we'd excluded them from the original work, since we weren't sure whether that would be an issue), so we'll be calling these guys back to pipe the water from those gutters away from the house as well.  Andrew pointed out that this might be an issue when they were doing the original work, but actually suggested that we wait and see how the water traveled after a hard rain before they performed that work, just in case it wasn't necessary.  Some of our neighbors even took down their information and made appointments upon seeing what a fantastic job the guys were doing!

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On the day Shamrock came out to work, my neighbor texted me to say "there are four men in your yard absolutely tearing it apart" so I was expecting a mess when I returned home from work that day. NOT. Mulch, sod and even plantings had been returned to their proper places; the only way Mark and I could even tell that new French and hard drains had been installed in our yard were the two new pop-up valves in our grass doing exactly what they should be doing, diverting water to a safer place.  I am absolutely thrilled with the craftsmanship of Shamrock's work. We definitely will call upon them for help in the future as needed.

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Initial visit for evaluation and estimate was quick, but it was a little over a month before we could get our work scheduled.
When our service day came the crew arrived on time and worked quickly to get everything done.  They were very tidy, they replaced the sod and cleaned up after their work in the crawlspace as well.
The work performed solved all our water issues in the crawlspace.  If we did have a problem in the future I would certainly contact them again.

Timetable was pretty tight for this, since we had to meet closing and due diligence deadlines. Keith Locker came out on a Friday for an initial assessment, pinpointed the likely source of the problem right away. I had drywall removed the following Monday, Keith returned Tuesday for a complete lookover. Had an estimate Tuesday afternoon and the work was completed Thursday morning. Great respect for Keith, Michelle, and the work crew. I would definitely recommend Shamrock.

The work was done on time and quickly.
The sump pump did fail once (8 months after the work) and they responded by phone/email immediately. They explained how to easily bypass the issue and had the unit replaced the within 2 days (the day after Christmas). We have not had a problem since.

The first visit they dug up the area by the leak and patched the area.  They thought the sewer drain line was cracked, but when the looked at it, it wasn't.  The ground was saturated, but we have been getting a lot of rain.
A couple of days later, the leak was still occurring.  They came back and dug up the hole again.  They noticed that the sewer line wasn't cracked, but the connection was broken.  They advised me to contact a plumber and they would leave the hole open for the plumber, but if the plumber wasn't able to come by before the next rain, they would fill in the hole. 
I arranged for a plumber and they fixed the sewer pipe, did their own waterproofing and filled in the hole.
A few days later it rained again and still my basement was leaking.
I contacted the plumbers and arranged a date to come out.  I also asked Shamrock if they could also come out at the same time so they could make sure everything is good and they agreed!  They worked with the plumber and (hopefully) fixed the leak (it  hasn't rained since the fix).
Everyone at Shamrock was very professional and courteous.  Things are bound to go a little wrong with repairs and they were very willing to work with me on this.
The only thing I regret is that Donald didn't stay around long enough for me to thank him (the plumbers finished up).

They did a very good job.  I was very pleased with their work.  It took about four to five days to complete.  There were three guys that came out.   They are very prompt.  We had to change our schedule a couple of times and they worked with us.  They showed up when they said they would.

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We contacted Shamrock for a problem we were having with moisture in the crawlspace.  Andrew came out to inspect the job and came back with a proposal on time.  The job involved extensive diigging around the foundation with the installation of a new barrier and drain pipes to deal with the water.  The crew did a great job in trying to salvage as much of the landscaping as possible given that some of our hedges/shrubs are very large.  Andrew was also great about answering the many questions I had.
Prior to contacing Shamrock, I had interfaced with another company and ended up with a very unsatisfactory customer service experience.  I am glad that I was able to find Shamrock.  This is the company to use.

Before talking with Keith at Shamrock, I had previously talked to two other company representatives, one of which gave me an extremely high estimate on work that I felt I actually did not need.  When I talked to Keith, he understood perfectly what I wanted; he knew exactly what I needed, and explained in detail exactly what they would do.  I was very impressed with him and felt extremely confident with his knowledge and with his being in charge of the project.  I've also been impressed with his staff -- his assistant willingly and happily worked with me on a scheduling issue and I was treated extremely well.  When the three workers arrived to start the project, they were punctual, efficient, and did an excellent job, in a shorter time than I had expected.  They were very neat with the work, very professional, and didn't leave any debris or sign of the work they had done.  I recommend them highly, and I would definitely hire them again.