Rising Sun Pools & Spas
About us
Building Backyard Dreams Since 1972
Business highlights
53 years of experience
Services we offer
Spas & Hot Tubs, Spas & Hot Tubs-Repair & Service, Swimming Pool Construction, Swimming Pool Dealers, Swimming Pool Designing & Consulting, Swimming Pool Repair & Service
Accepted Payment Methods
- CreditCard
Reviews
3.833 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 52% | ||
| 15% | ||
| 9% | ||
| 12% | ||
| 12% |
Showing 1-25 of 33 reviews
Tom M.
May 2022
We bought an above ground salt pool in 1/2021. We signed an Installation questionnaire which did not say we needed to mount the salt box. Never during the purchase was this mount mentioned, was not mentioned during the review of the purchase, and when we were getting ready for installation, we were only told to get an underground electrical set up near the pool (which we did). Rising Sun installed the salt box on the ground without any mention of it. When we went to turn on our pool in 4/2022, the pool was not working. The team came to look and said it should not have been installed on the ground, and when we opened the box, it was filled with water. After the team left, we noticed our electrical box post was now broken as well. A manager would not address the broken electrical unit other than saying, "it was not mentioned in the teams report that they broke it.". Regarding the installation of the salt box on the ground, they pointed to small verbiage in the contract that said it would need to be mounted, but this was not pointed out or mentioned during the entire process. It seems unreasonable that no other guidance was given and should have been caught by the consumer from a document in January and installed in May. It has been a very frustrating experience for us. This is my first time ever complaining about a company on a review so hopefully this shows I do not make this post lightly.
Anthony R.
Jan 2018
The service guy was fine and he gave us several tips on cleaning and maintaining our pool that was extra and has turned out to be good advice. Trying to schedule them to come out to our home was a nightmare. We could never get anybody to answer the phone and when we left a message they didn't return our calls. The cost of the cleaning materials seemed very high and they charged us an extra travel fee just to come to our home - no other company has ever charged us this fee. Will not be using them in the future.
Response from Rising Sun Pools & Spas
"I am sorry you weren't happy with your service in 2014; we have had more staff in the service department for years in order to help with call backs and scheduling so if you give us another try it should go smoother :). Travel charges from our location in Raleigh to Zebulon (along with areas that are outside of the immediate Triangle area) are a standard fee; I am sorry you were not happy with the charge. Please let me know if I can assist you again in the future."
James K.
Jan 2018
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Response from Rising Sun Pools & Spas
"Thank you for taking the time to post your review!"
Susan M.
Jan 2018
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Response from Rising Sun Pools & Spas
"Thank you for taking the time to post your review and for your business!!"
Matthew O.
Jan 2018
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Response from Rising Sun Pools & Spas
"[Member Name Removed], we appreciate you taking the time to post and are pleased you are happy with the end product!!"
Mark L.
May 2017
Still dealing with them. Getting nowhere.
Carol L.
Jun 2012
Rising Sun Pools and Spas Inc are okay, I guess. We have used them for years. They have always been prompt and responsible. This year when they put the pump in, they put the ladder in wrong. They came out again, and it still is not right. They left some debris. We were supposed to get a discount, and we did not get the discounted we wanted. After the last time they came out, we told them to not bother coming out again, we would just fix the ladder ourselves. Over all through the years they have been pretty good, just had a bad year with them. We will use them again.
Mary S.
Jun 2012
I trust them and respect them They do great work.
Response from Rising Sun Pools & Spas
"Thank you Member, you are a pelasure to work with yourself and we always enjoy having you in the store! thank you for your continued support as we celebrate 40 years in business!! Tara"
Shauna E.
Apr 2012
Overall, seems to be going well. Salt system install went fine. Will update when they replace the heater part.
Response from Rising Sun Pools & Spas
"Member, Thank you very much for your feedback and please let me know if the job was completed to your expectations and satisfaction. I want to thank you personally for your business and continued support and am here to assist you anyway you need should you find the need for our services again. Thank you, Tara"
Sousan K.
Apr 2012
Generally, any problems, they come out to fix. We take equipment to them as well. Very reliable and have been in business for a long time. Even though they have become quite busy and take longer to respond, we can trust them.
Response from Rising Sun Pools & Spas
"Member, thank you very much for your feedback and positive review. We strive to provide great customer service and quality products and are pleased you have been satisfied with both! Thank you for your continued support as we celebrate 40 years in business and we look forward to serving you for years to come!"
David V.
Feb 2012
My experience with them was fairly good. They were prompt the last time. I have had bad experiences with them in the past. I didn't pay anything because it was a warranty service. I would suggest others to get everything in writing and to read the contract. I don't buy my products from them. But I use them for water testing because it is a free service.
Response from Rising Sun Pools & Spas
"Member, thank you very much for taking the time to supply feedback. I reviewed your account and noticed that you have continued to purchase your supplies here after your new pool installation in 2010, thank you. Because of customer purchases like yours we can offer our FREE water testing so we appreciate your continued support. We supply copies of our warranties with your new pool information as well as your pool contract, but if you would like another copy please let me know, I will be happy to email you anything you would like to have in writing. I am pleased your service has been covered under those warranties and it appears you have received everything you paid for, and that is exactly our goal. If you need anything in the future please do not hesitate to let me know and thank you again for your business. Thank you, Tara Onthank Rising Sun Pools & Spas 919-851-9700x226"
Rose A.
Jan 2012
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DEBORAH D.
Jan 2012
I think they are excellent! They are honest, they have excellent integrity, and they are very good at what they do. I highly recommend Rising Sun to others!
Response from Rising Sun Pools & Spas
"Member, Thank you for the great recommendation! We truly appreciate the feedback and if you need anything in the future please let me know. Have a wonderful summer and thank you again!"
Emily P.
Jul 2011
The guys they sent out really went above and beyond. They took a look at my other pool equipment and saw other things that I needed. Our pool was actually a foreclosure property that had been setting for two years. They did a fantastic job of cleaning everything up. They were just super, super great. There was a table and lounge chairs at the bottom of the pool; it was really gross. They were helpful with my budget. I couldn't pay all the costs up front but they did 3 months same as cash. It took them a month to bill it, so it was really like 4 months, which was really helpful in kind of starting a new house from scratch. It helped to have that leeway in paying. I shopped around a little bit. It was a big job and I thought it was worth every penny. They were really busy but I had tried to call them right when they were closing. They were fantastic.
Response from Rising Sun Pools & Spas
"Thank you very much for your positive feedback, we appreciate you taking the time to inform other members of your experience. If you need anything again please don't hesitate to contact us. Thank you for your business and we look forward to working with you again in the future! Tara Onthank"
Cindy G.
Apr 2010
They kept changing our scheduled time to install the spa. We were able to accommodate them. Then, they ended up having to drain our pool and move it because they did not have the cover installed. They were having a plumber coming one day, an installer the next. We called and asked them if we could fill it up with water before the cover was installed. They assured us we could. When the installer came out to install the cover, he said he couldn't do it because it had water in it. We drained the pool again. He called in and told the woman at the store the situation and she was very rude to me on the phone, even though we had been changing our appoint times to accommodate them. They told the electrician what size the pool was going to be, he dug a trench into our patio where he put the grounding wire. He assured us that the trench would be covered by the pool, but it shows all the way around. They never showed us in a clear way how to take care of it - there was no book or manual provided for the first week. The first guy came out and just dumped some chlorine in, he never checked the filters. The water was really dirty and warm. I was paying them $45 a week to clean it. They finally came out last Friday and drained and cleaned the pool, making us feel as if this whole mess was our fault. When I first called in and told her about our problems, she was very irritated with us. They are not very customer friendly.
Response from Rising Sun Pools & Spas
"This customer has been extremely satisfied since this report was posted, even though it hasn't been amended. We have continued to service their spa weekly for them since this post and have had no complaints since. The electrical work they are referring to was done by a sub contractor they hired and paid independently so I can not attest to their work, but the members are happy with Rising Sun. We will strive to keep them satisfied and we look forward to serving them for many years to come."
Wesley W.
Feb 2010
The experience was very nice from start to finish. From our salesman "Skip" to the guys who actually installed and did all the hard work we say thank you. They took the time when doing the rough grade to go the extra mile in putting the backfill dirt where I wanted it. Unfortunately once the pool was complete and ready to swim in it got COLD. I was in in once! We went back and had them install a cover and winterize it in November so once April gets here we will have them come back out to start it up for the summer. Great people to work with. Now if we can only get them to give us a great deal on the slide we want....
Response from Rising Sun Pools & Spas
"Thank you for your feedback and more importantly, thank you for your business. I am thrilled to hear that we lived up to your expectations and were able to provide you with a wonderful end product, I have no doubt this summer will be a great one with your new pool! Please contact me directly with what slide you want and the turn (left or right) and color choice, if applicable; I am confident I can work you up a great deal! [email protected] - I look forward to working with you! Tara"
Linda O.
Jan 2010
They always check on the progress of the work and make sure it is completed on time. They do quality work and sell quality products. They are very helpful and friendly in the store as well.
Response from Rising Sun Pools & Spas
"Thank you very much for your positive feedback. I am happy to hear that our company has lived up to your expectations. Thank you for your business and we look forward to working with you more in the future. Tara Onthank Co-Owner Rising Sun Pools"
Paul G.
Aug 2009
I was looking for someone to install a resort type pool because I am disabled and knew it was going to be my last pool. Since it was going to be my last pool I wanted it to be a cement pool, with the options I wanted they cost too much. I decided to go back to the liner type pool and checked with several companies. Rising Sun told me they could give me some of the options I wanted. They were going to install 8 fountains at $500 a piece. Once they installed the plumbing they said it would be $1500 a piece. I received a quote from them stating it would be $500. The quality of their work was terrible. When they installed the wall, to back fill it, they crushed one of the walls. Instead of taking it out and replacing it, they used Bondo to straighten it out. They told me I could pay to have the pool filled or I could use my water hose, I decided to use my hose, water got behind the liner and the liner started floating. They should have known this. A worker came out, pulled the liner away from the wall and crawled under it and dug the cement/vermiculite that was around the drains and when he was thru, he put it beside the pool and left it. We went out with hoes and picks and couldn't get it straighted around. Our neighbor came with a rototiller and got it up. They wanted to know if they could put their trucks by the pool and I told them they could but they couldn't drive across my front lawn because of water lines. They filled in part of my ditch. The first they did was drive across my front lawn. They were supposed to remove the dirt from the ditch when they left. I had to rent a backhoe to grate all the cement myself. They put in tile on the top portion of the pool and they didn't do it properly. They were supposed to put an expansion joint between the coping and the grout, they didn't and since the grout is softer the grout crumbled away. I told them about it and they came out, he used a screw driver to get the grout out. He filled the grout in by leaning over the pool. By the time he was finished my pool looked like chocolate milk because it was brown grout. It took me three weeks to fix that. They still haven't fixed the problem, the grout is cracking and falling out again. They didn't put in the expansion joint again. They recommended contractors, but there was only 1 contractor for cement work. I tried calling the cement contractor and they never returned my call. When I called Rising Sun Pools, they gave me JW Concrete and said he was experienced. When I contacted JW, he told me he wasn't experienced but was getting a free pool from doing it. Rising Sun denies that they had anything to do with JW Concrete. I made the concrete contractor stop because it was a bad job and called Rising Sun. THey told me they would have any problems corrected. They have yet to correct the problems. You have to watch what they write and say because they don't stand by any of it. I want people to beaware of this company because they will come out and act like they know what they're doing. They want to get the job for the money and don't care about the quality.
Edward M.
Dec 2008
They were very good, the owner came out and surveyed where we wanted to put the pool. He took all the measurements, and he took care of all the issues, including the paper work and the installation itself.
KIMBERLY S.
Oct 2008
We were referred to them by a friend and since this was the first time we have owned a pool, our friend thought Rising Sun would be the best in regards to advice and the types of chemicals and tools we might need. She was exactly right. We came to them with a pool that was so green, it looked like a swamp and the neighbors joked that they had seen alligators in it. We brought them a sample of the water and within about 5 days it had cleared up and they advised us on keeping it clean the whole summer. I approximate that we spent about $300-$400 for all the chemicals and tools that we needed all summer. They gave us exact directions on how to put in the chemicals and in what order and never made us feel stupid. They let us know that if we weren t happy with anything, we could return it.
Lori D.
Aug 2008
I have a salt-water pool and filter system which I purchased from Rising Sun. Love the pool and they did a good set up. I called them to clean the cell. When removing the unit, a pipe was cracked and the o-ring was loosened, causing the unit to leak "heavily". I called them back. Problem is, you can't get an appointment with Rising Sun. You get put on a waiting list for service, it usually takes 4-6 days before you get called and get someone out. By then, my leak was even worse. I could not wait and called another company to come and fix the issue. The other company found that Rising Sun had cracked the pipe, and loosed the o-ring by removing it incorrectly. This other company (Hammerhead) to their credit, said if I called Rising Sun, they should fix it at no cost as it was still under warranty and was their fault. I called Rising Sun again, still 4-5 day wait. I had Hammerhead fix it, since I was already afraid of the work that Rising Sun would do, or worse, they'd simply do another shoddy repair job and lie about how the leak occurred in the first place. If you can't fix it right the first time, why would I believe you would fix it right the 2nd??? And, the thing was leaking like crazy. Hammerhead did a great repair (right the first time). I called Rising Sun to ask for reimbursement for this, they refused. Again, Rising Sun is great for the sale and setup, very happy there, but for service; NO WAY. Call an independent company like Hammerhead pool service.
Response from Rising Sun Pools & Spas
"THIS MEMBER DID IN FACT CALL US OUT FOR A PROBLEM WITH HER SALT SYSTEM ON JUNE 9. OUR TECHNICIAN CAME OUT ON JUNE 19TH AFTER THE CUSTOMER HAD TO RESCHEDULE THE APPOINTMENT BECAUSE SHE WOULDN'T BE HOME. MY TECHNICIAN NOTICED THAT THE BOX UNIT, NOT JUST THE CELL, WAS NOT WORKING PROPERLY CONTACTED THE MANUFACTURER AND GOT APPROVAL TO REPLACE THE ENTIRE UNIT COMPLETELY SINCE IT WAS UNDER A YEAR OLD. TYPICAL PROTOCOL IS TO REPLACE COMPONENTS ONLY ON UNITS AFTER 90 DAYS OLD BUT WE DECIDED TO REPLACE THE WHOLE UNIT FOR GOOD CUSTOMER RELATIONS. MY TECHNICIAN DID CLEAN THE CELL AS WELL THAT DAY. THIS VISIT WAS A BILLABLE CHARGE SINCE WE WERE REQUESTED TO COME OUT AND JUST CLEAN THE CELL, THE REPLACEMENT OF THE UNIT ON THE NEXT VISIT WAS ALL DONE AT NO CHARGE. ON THIS VISIT MY TECHNICIAN DID MEET WITH THE CUSTOMER AND REVIEWED OPERATIONS WITH HER AND THERE WERE NO PROBLEMS REPORTED. MY NEXT TECHNICIANS' VISIT WAS ON JUNE 28, AFTER HAVING TO BE RESCHEDULED AGAIN BECAUSE THE CUSTOMER WANTED TO BE HOME AND WOULD NOT BE AT THE TIME OF OUR SCHEDULED VISIT. WE CAME OUT AND REPLACED THE THE COMPLETE CONTROL UNIT AND AGAIN OUR TECHNICIAN MET WITH MEMBER AND ANSWERED HER QUESTIONS AT THE SYSTEM. THE MEMBER DID NOT CALL US AGAIN UNTIL JULY 23, ALMOST A MONTH LATER, THAT THERE WAS A "DRIP" AT THE CELL WHEN THE PUMP RUNS. SCHEDULING FYI: WHEN CUSTOMERS POOL SYSTEMS ARE NONOPERATIONAL THEY GET PRIORITY, NON-VITAL CALLS (SMALL LEAKS, NOISES ETC.) USUALLY TAKE ABOUT 4-5 BUSINESS DAYS TO SCHEDULE AND SINCE IT TOOK THE MEMBER A MONTH TO LET US KNOW THERE WAS A DRIP WE DIDN'T LIST IT AS AN EMERGENCY CALL. WE SCHEDULED THE CALL FOR JULY 30, BUT THE CUSTOMER AGAIN ASKED TO BE RESCHEDULED. WE RESCHEDULED FOR AUGUST 5 AND AT THAT POINT THE CUSTOMER CANCELED THE SERVICE CALL. IT IS UNFORTUNATE THAT AFTER THE BUSINESS RELATIONSHIP WE HAD DEVELOPED WITH THIS MEMBER SHE FELT THE NEED THE NEED TO CALL ANOTHER COMPANY TO HAVE WHAT WOULD HAVE BEEN A WARRANTY CALL ADDRESSED. THERE ARE MANAGERS AND OWNERS IN THE STORE EVERY DAY TO HANDLE MATTERS OF THIS SORT SO WE DON'T LOOSE CUSTOMERS BUSINESS AND TRUST. IF THERE ARE ANY OTHER ISSUES WE WILL BE ABLE TO HANDLE THEM AND ALL WARRANTY CALLS FOR HER POOL AND EQUIPMENT. MY ONLY WORD OF ADVICE FOR MEMBERS IS IF THERE IS A PROBLEM WITH WORK PERFORMED PLEASE LET THE SERVICER KNOW IMMEDIATELY SO WORK CAN BE RESCHEDULED AND PERFORMED IN A TIMELY FASHION."
Jody M.
Jun 2008
Installation of the pool was very good. The sales staff and construction crew were very helpful and courteous and the pool was finished on schedule. Dealing with the service department after completion of the pool, however, was another matter. On our first service bill there was a $50 "transportation fee" because we live in Durham. No one ever mentioned this, either during installation of the pool or when I made the service appointment. When I called to inquire about the fee their response was "you would have been told about that," (implying that I forgot or didn't pay attention?) On 2 different occasions, we called several weeks in advance to schedule maintenance and they never showed up. When we called Rising Sun we were told that we weren't on the schedule. Twice. On another occasion we had to change a scheduled appointment time. We called and spoke with an employee at Rising Sun to cancel the appointment, however a technician showed up anyway, leaving a note saying they'd "missed us". When we called to reschedule, the service manager told us that we needed "to pick a time when we could actually be there when we said we would" - incredibly rude. We initially wanted Rising Sun to do the maintenance on our pool because they installed it, it was under warranty, etc., however we've given up and are now using another company.
Response from Rising Sun Pools & Spas
"FIRST OF ALL I HAVE TO SAY THAT WE NEVER LIKE TO LOSE A CUSTOMER AND I HAVE DEALT WITH THE MEMBER MYSELF ON SEVERAL OCCASIONS SO I AM DISAPPOINTED THAT SHE FEELS OUR COMPANY LET HER DOWN. I HAVE RESEARCHED THIS REPORT AND AM A LITTLE CONFUSED AS TO WHY THE REPORT WAS MADE ON JUNE 11, YET WE CAME OUT ON JULY 11TH AND DID THE REPAIRS ON THE SCHEDULED DATE AND AT THE SCHEDULED TIME. WITH THAT BEING SAID, I DO SEE WHERE WE HAVE MADE 2 WARRANTY CALLS TO HER HOUSE AT ABSOLUTELY NO CHARGE BECAUSE IT WAS WARRANTY. WE DO NOT CHARGE "TRANSPORTATION FEES" ON NEW POOL WARRANTY CALLS FOR A PERIOD OF 3 YEARS. THIS FEE SHE IS REFERRING TO (FOR NON-WARRANTY CALLS) IS A TRAVEL CHARGE THAT WE CHARGE FOR ACCOUNTS OUT OF A CERTAIN AREA SO WE DO NOT HAVE TO INCREASE OUR SERVICE FEES OVERALL BUT SPECIFICALLY WHERE IT COSTS MORE FOR MILEAGE AND FUEL. SHE PAID THIS "TRAVEL CHARGE" ON BOTH HER POOL OPENING AND CLOSING OVER THE LAST YEAR WITHOUT DISPUTE. AS FAR AS THE MISSED APPOINTMENTS, I'M NOT SURE WHAT HAPPENED AND I KNOW THAT TWO OF THE OWNERS, INCLUDING MYSELF, HAVE SPOKEN SEVERAL TIMES WITH THE MEMBER AND WE HAVE NOT LISTED ANY CONCERNS UNDER HER ACCOUNT. HER SERVICE CALL WAS PLACED IN THE SYSTEM ON JULY 9TH, WITH A NOTE FOR THE WORK TO BE DONE ON JULY 11TH, FIRST STOP (WHICH MEANS 9 OR 9:30AM). OUR TECHNICIAN SHOWED UP ON JULY 11TH AT 9:15 AND LEFT AT 10:35. IF WE COME AND THE CUSTOMER IS NOT HOME WE LEAVE A NOTE SO THEY KNOW WE WERE THERE, NOT THAT WE DIDN'T PERFORM SERVICE. THE FIRST STOP IS THE ONLY TIME OF THE DAY WE CAN GUARANTEE A TIME AND NOT HAVE TO GIVE CUSTOMERS A WINDOW OF TIME (LIKE CABLE COMPANIES) THAT IS FOR EXAMPLE LIKE BETWEEN 12 AND 5. WE ARE VERY UPFRONT THAT CUSTOMERS DO NOT NEED TO BE HOME FOR THESE TYPES OF REPAIRS (ESPECIALLY A CUSTOMER WHO WE'VE DONE SEVERAL CALLS ON THEIR PROPERTY PREVIOUSLY THEY HADN'T NEEDED TO BE HOME). THE CALL I BELIEVE SHE IS SPEAKING ABOUT WAS TO SUCK WATER OUT FROM BEHIND THE LINER BECAUSE OF ALL THE RAIN WE HAD HAD AND DUE TO DRAINAGE ISSUES ON HER LOT. DRAINAGE ISSUES ARE THE ONLY REASON FOR THIS TO OCCUR BESIDES EXCESSIVE, FLOODING RAINS. NEITHER CAN WE DETERMINE NOR PREDICT. WE QUOTED HER APPROXIMATELY $200 FOR THIS REPAIR AND IT HAS YET TO BE BILLED OUT AND SENT TO HER. I AGAIN REGRET TO LOOSE A GOOD CUSTOMER BUT NO ONE EITHER IN MY SERVICE DEPARTMENT OR MANAGERIAL STAFF HAVE ANY RECORDS OF ISSUES THAT SHOULD WARRANT SUCH POOR GRADES AS THE MEMBER ISSUED US HERE. THANK YOU."
Heather M.
Jan 2008
The spa heating element shorted out and the water drained out of the tub. We called Rising Sun. The technician arrived when scheduled and diagnosed the problem saying the part would have to be ordered. When the part arrived, the technician repaired the unit but did not test it because it needed to dry out. After allowing it to dry, we filled the spa, but it emitted a very loud buzzing noise. So we called to see what they had to say. They said they would come out and take a look at it. A technician arrived promptly the next day and told us that the noise is normal and that it would eventually go away, which it did. However, after receiving our bill, we were charged for the service call ($91) to diagnose the noise problem. Rising Sun said that because the unit was working fine, we would have to pay. We disputed the charge, arguing that we were not told that we would be charged, but were told that the manager would have to call us. Service B-, business practice F.
Response from Rising Sun Pools & Spas
"UNFORTUNATELY IN THIS BUSINESS WE HAVE TO HAVE A TUB FILLED IN ORDER TO TEST IT AFTER IT IS EMPTIED FOR REPAIRS, MAJORITY OF CUSTOMERS DO NOT TO PAY US HOURLY TO STAND THERE AND WATCH THERE TUB FILL UP. AFTER THE REPAIRS ARE COMPLETED AND THE TUB IS ABLE TO BE TESTED WE HAVE TO TAKE THE CUSTOMERS WORD THAT THERE IS IS STILL A PROBLEM. HOWEVER, IF THERE IS NO PROBLEM WE HAVE TO COVER OUR COST TO DIAGNOSE IT. IF WE DIDN'T DO THIS WE COULDN'T PROTECT OURSELVES FROM HAVING OUR TECHNICIANS RUN NOTHING BUT WRONGFUL SERVICE CALLS BECAUSE THERE WOULD BE NO LIABILITY ON THE CUSTOMER TO ENSURE THERE IS ACTUALLY A PROBLEM. WE WARRANTY OUR WORK AND IF THERE IS STILL A PROBLEM AND IT IS RELATED TO THE WORK ALREADY PERFORMED WE WILL COVER IT. I APOLOGIZE THAT THIS CUSTOMER HAD A BAD EXPERIENCE."
DREW D.
Sep 2007
We love our pool. We felt the price was fair, the guys that installed it were polite and the pool runs just as it should. The appointment times were kept and the job was finished when they said it would be.
BARBARA L.
Jul 2007
A re-schedule was set and again no one showed. I was told that the pressure cleaning equipment was broken. I re-scheduled and Angel came around 10 am and discovered that the sand filter had to be replaced, the workers on site expressed concerns about the pool surface. Mike visited after another week during which time debris and water fell into my unfinished pool. The men then returned and replaced the sand filter and removed leaf debris from the pool. The surface dirt that had accumulated since the wash was not removed. The pool was not filled, mechanical parts were not tested or run, and the promise to be set up was not fulfilled. The skimmers are not operating. I was told additional charges would apply to check the skimmers. In summary, I contracted with Rising Sun Pools to have my pool repaired and set up for the estimate of $1100. Six weeks later without a functioning pool and a bloated bill was received two days ago.
Licensing
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FAQ
Rising Sun Pools & Spas is currently rated 3.8 overall out of 5.
Rising Sun Pools & Spas accepts the following forms of payment: CreditCard
No, Rising Sun Pools & Spas does not offer free project estimates.
No, Rising Sun Pools & Spas does not offer eco-friendly accreditations.
No, Rising Sun Pools & Spas does not offer a senior discount.
No, Rising Sun Pools & Spas does not offer emergency services.
No, Rising Sun Pools & Spas does not offer warranties.