Rising Sun Pools & Spas
About us
Building Backyard Dreams Since 1972
Business highlights
53 years of experience
Services we offer
Spas & Hot Tubs, Spas & Hot Tubs-Repair & Service, Swimming Pool Construction, Swimming Pool Dealers, Swimming Pool Designing & Consulting, Swimming Pool Repair & Service
Accepted Payment Methods
- CreditCard
Reviews
3.67 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 43% | ||
| 14% | ||
| 14% | ||
| 14% | ||
| 14% |
Showing 1-7 of 7 reviews
Tom M.
May 2022
We bought an above ground salt pool in 1/2021. We signed an Installation questionnaire which did not say we needed to mount the salt box. Never during the purchase was this mount mentioned, was not mentioned during the review of the purchase, and when we were getting ready for installation, we were only told to get an underground electrical set up near the pool (which we did). Rising Sun installed the salt box on the ground without any mention of it. When we went to turn on our pool in 4/2022, the pool was not working. The team came to look and said it should not have been installed on the ground, and when we opened the box, it was filled with water. After the team left, we noticed our electrical box post was now broken as well. A manager would not address the broken electrical unit other than saying, "it was not mentioned in the teams report that they broke it.". Regarding the installation of the salt box on the ground, they pointed to small verbiage in the contract that said it would need to be mounted, but this was not pointed out or mentioned during the entire process. It seems unreasonable that no other guidance was given and should have been caught by the consumer from a document in January and installed in May. It has been a very frustrating experience for us. This is my first time ever complaining about a company on a review so hopefully this shows I do not make this post lightly.
Anthony R.
Jan 2018
The service guy was fine and he gave us several tips on cleaning and maintaining our pool that was extra and has turned out to be good advice. Trying to schedule them to come out to our home was a nightmare. We could never get anybody to answer the phone and when we left a message they didn't return our calls. The cost of the cleaning materials seemed very high and they charged us an extra travel fee just to come to our home - no other company has ever charged us this fee. Will not be using them in the future.
Response from Rising Sun Pools & Spas
"I am sorry you weren't happy with your service in 2014; we have had more staff in the service department for years in order to help with call backs and scheduling so if you give us another try it should go smoother :). Travel charges from our location in Raleigh to Zebulon (along with areas that are outside of the immediate Triangle area) are a standard fee; I am sorry you were not happy with the charge. Please let me know if I can assist you again in the future."
James K.
Jan 2018
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Response from Rising Sun Pools & Spas
"Thank you for taking the time to post your review!"
Susan M.
Jan 2018
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Response from Rising Sun Pools & Spas
"Thank you for taking the time to post your review and for your business!!"
Matthew O.
Jan 2018
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Response from Rising Sun Pools & Spas
"[Member Name Removed], we appreciate you taking the time to post and are pleased you are happy with the end product!!"
Mark L.
May 2017
Still dealing with them. Getting nowhere.
RUSSELL L.
Jun 2006
THEY WERE HELPFUL IN THE SELECTION OF THE POOL AND EQUIPMENT. THOSE DECISIONS HELP KEEP THE POOL ALMOST MAINTENANCE-FREE. THE CREW WAS PLEASANT AND EFFICIENT AND ONLY TOOK THREE WEEKS.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Rising Sun Pools & Spas is currently rated 3.6 overall out of 5.
Rising Sun Pools & Spas accepts the following forms of payment: CreditCard
No, Rising Sun Pools & Spas does not offer free project estimates.
No, Rising Sun Pools & Spas does not offer eco-friendly accreditations.
No, Rising Sun Pools & Spas does not offer a senior discount.
No, Rising Sun Pools & Spas does not offer emergency services.
No, Rising Sun Pools & Spas does not offer warranties.