RALEIGH HITCH INC

unknown

Raleigh Hitch had installed a Curt hitch and wiring harness on our 2015 Highlander a couple of months ago.  I use it to occasionally pull a 5x10 utility trailer, that I bought new in 2004 from a mfr in Wendell, NC., or carry a bike rack.  The installed price for the hitch and wiring harness was just over $400 at Raleigh Hitch.  A hitch installed by the Toyota dealer was $850.  I had a hitch on our 2004 Highlander but I could never get the lights to work consistently and the converter in the Toyota harness would go out and of course, no lights.  With the new hitch and harness, I didn't want to have the same problems with the wiring, so took my trailer to Delmer at RH to repair.  They found one light housing cracked and one had a light socket damaged and there was some damaged wiring.  They installed a new harness and new light assemblies.  Their installation is much more professional looking than what came from the mfr.  The original wiring harness had wires exposed and held in place under the trailer by staples to the trailer floor.  The only place the harness had any protection was with black corrugated plastic conduit from the trailer tongue  to the harness terminal.  The new harness has the conduit the entire length of the wiring, from the terminal at the tongue, up to the light housings.  The harness is secured under the trailer with grommetted clamps.  This method will make any wearing through of wire insulation where the harness passes through holes in the steel structure of the trailer very unlikely.  When I picked up the trailer, Delmer went over the functioning of all the lights with me, which of course, you would expect.  The only issue (the reason for the "B" in punctuality) that I had was that I had changed my appointment to delay it one week per a phone conversation with Delmer a couple of weeks prior to my original appointment.  When I showed up with my trailer, he asked me if I wasn't supposed to have been there the week before.  I reminded him that I had talked with him on the phone and changed the appointment date by one week.  Not a big deal, as I didn't need the trailer right away.  I think they did try to expedite the repair as I got the trailer back in just over a week and usually they are out about 2 weeks for that sort of work.  Definitely would use them again.

I called about 10:00 in the morning and talked to Delmer the owner. He explained exactly everything I would need in order to have my Ford Econoline 250 van equipped with a tow itch that I needed in order to tow my work trailer.

I dropped it off about 12:00 lunch time and was able to pick it up about 4:30 the same evening. They had all the parts needed in stock, a couple other places said that they would have to order the parts and it would take a few days to a week to get the parts.

I feel that I received the most value for my money going with them. I have had a lot of trailer hitches installed in previous work trucks, and the experience with Delmer and Jimmy the technician was very positive.

I would highly recommend them to anyone.