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Founded 2003 • With Angi since September 2006
6308 J Richard Dr
Raleigh, NC 27617
04/28/2017
Gerald R.
Consumers Beware!!! Our experience was awful. He sent unqualified technicians who caused more problems with the pool than solutions. The biggest one being that one of them bumped the heater on right before an ice storm in winter by mistake/inexperience and it sucked $2000 worth of propane out of our tank and we had no heat. Craig refused to accept any responsibility and said our neighbors must have sneaked in our back yard and used our pool! Our neighbors all have their own pools and who wants to swim in an ice storm in the dead of winter? We filed a BBB complaint against the company and someone at Pool Specialists forged a letter and sent it in stating that we were just disgruntled because he had fired us as customers because we didn't pay our bills. As a result, the complaint got dismissed. We owed him nothing and even had proof that he serviced our pool after the date of the letter but BBB had already dismissed the case so we were too late. Beware! This is not a company you want to do business with!
Description of Work
We hired Craig to maintain our backyard pool and hot tub.
Category pool cleaners
Service Provider Response
This is a fraudulent review. Pool Specialists did work for the [Member Name Removed]'s in April of 2014. They did NOT pay their bill and threatened to "blast" us on social media, just as they have done to the other companies that process them for non-payment". BBB took ALL their complaints down as did Google. We have the documentation to prove our statement. Ask the [Member Name Removed]'s for the documentation to prove their statement01/15/2016
Matthew H.
Category pool cleaners
11/10/2015
Ellen S.
Description of Work
So far so good with servicing our pools!!! :-)
Category pool cleaners
02/21/2014
christine G.
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Description of Work
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Category pool cleaners
03/20/2013
Seth C.
They were good. They were interactive. They called me back knew what they were talking about. They closed the pool while I was at work and I check it later. There were no problems, it went fine. I will use them again in the future.
Description of Work
I used POOL SPECIALISTS to close my swimming pool in early October.
Category pool cleaners
09/13/2006
CARMEN Z.
In the beginning, we had very high hopes for Pool Specialists. Owner, Craig Wooster, is obviously very knowledgeable about pool service and maintenance, but overall we were not impressed with the level of customer service we were given. Oftentimes his company did not follow through on complaints and concerns of pool and/or board members. Lifeguards were not adequately trained and managed. Computerized membership and pool entry system was promised, but not delivered (computer broke down early in the season and was never replaced). Craig can be overbearing and impersonable. He rubbed many members the wrong way. I think Craig is in over his head. Again, he knows pools, no doubt about it, but he doesn't know people and his business comes up lacking when it comes to delivering and maintaining good customer service.
Description of Work
Hired to 100% manage private, non-profit, members-only pool.
Category pool cleaners
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RESIDENTIAL AND COMMERCIAL SERVICES. OFFER DAILY, WEEKLY AND MONTHLY POOL MAINTENANCE AND CLEANING, Repair and installation of pumps, filters, heaters, solar heating, lights, smart-phone systems for equipment automation, equipment automation, chemical automation, salt systems, ozone systems, UV systems, automatic pool covers, safety covers, baby fences, in-ground vinyl liners, chemical monitoring, de-winterization and winterization. Warranty service for Pentair and Zodiac/Jandy/Polaris.
Please ask.
POOL SPECIALISTS is currently rated 3.8 overall out of 5.
POOL SPECIALISTS is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
POOL SPECIALISTS accepts the following forms of payment: Check, MasterCard, Visa, Discover
No, POOL SPECIALISTS does not offer free project estimates.
Yes, POOL SPECIALISTS offers eco-friendly accreditations.
No, POOL SPECIALISTS does not offer a senior discount.
Yes, POOL SPECIALISTS offers warranties.
POOL SPECIALISTS offers the following services: RESIDENTIAL AND COMMERCIAL SERVICES. OFFER DAILY, WEEKLY AND MONTHLY POOL MAINTENANCE AND CLEANING, Repair and installation of pumps, filters, heaters, solar heating, lights, smart-phone systems for equipment automation, equipment automation, chemical automation, salt systems, ozone systems, UV systems, automatic pool covers, safety covers, baby fences, in-ground vinyl liners, chemical monitoring, de-winterization and winterization. Warranty service for Pentair and Zodiac/Jandy/Polaris.
Please ask.