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POOL SPECIALISTS

Founded 2003 • With Angi since September 2006

3.8

(6) Verified Reviews

Business Details

Phone Number

Address

6308 J Richard Dr

Raleigh, NC 27617

Description

Raleigh's premiere professional swimming pool contractor for cleaning, service, maintenance, repair, inspections, safety covers, vinyl liner replacement, leak detection and more. Your pool is our pride....

Verified Reviews

A few reviews for this pro...
1.0

04/28/2017


Gerald R.

Consumers Beware!!! Our experience was awful. He sent unqualified technicians who caused more problems with the pool than solutions. The biggest one being that one of them bumped the heater on right before an ice storm in winter by mistake/inexperience and it sucked $2000 worth of propane out of our tank and we had no heat. Craig refused to accept any responsibility and said our neighbors must have sneaked in our back yard and used our pool! Our neighbors all have their own pools and who wants to swim in an ice storm in the dead of winter? We filed a BBB complaint against the company and someone at Pool Specialists forged a letter and sent it in stating that we were just disgruntled because he had fired us as customers because we didn't pay our bills. As a result, the complaint got dismissed. We owed him nothing and even had proof that he serviced our pool after the date of the letter but BBB had already dismissed the case so we were too late. Beware! This is not a company you want to do business with!

Description of Work
We hired Craig to maintain our backyard pool and hot tub.

Category pool cleaners

Service Provider Response

This is a fraudulent review. Pool Specialists did work for the [Member Name Removed]'s in April of 2014. They did NOT pay their bill and threatened to "blast" us on social media, just as they have done to the other companies that process them for non-payment". BBB took ALL their complaints down as did Google. We have the documentation to prove our statement. Ask the [Member Name Removed]'s for the documentation to prove their statement
5.0

01/15/2016


Matthew H.

Category pool cleaners

5.0

11/10/2015


Ellen S.

Description of Work
So far so good with servicing our pools!!! :-)

Category pool cleaners

4.0

02/21/2014


christine G.

.

Description of Work
.

Category pool cleaners

5.0

03/20/2013


Seth C.

They were good. They were interactive. They called me back knew what they were talking about. They closed the pool while I was at work and I check it later. There were no problems, it went fine. I will use them again in the future.

Description of Work
I used POOL SPECIALISTS to close my swimming pool in early October.

Category pool cleaners

3.0

09/13/2006


CARMEN Z.

In the beginning, we had very high hopes for Pool Specialists. Owner, Craig Wooster, is obviously very knowledgeable about pool service and maintenance, but overall we were not impressed with the level of customer service we were given. Oftentimes his company did not follow through on complaints and concerns of pool and/or board members. Lifeguards were not adequately trained and managed. Computerized membership and pool entry system was promised, but not delivered (computer broke down early in the season and was never replaced). Craig can be overbearing and impersonable. He rubbed many members the wrong way. I think Craig is in over his head. Again, he knows pools, no doubt about it, but he doesn't know people and his business comes up lacking when it comes to delivering and maintaining good customer service.

Description of Work
Hired to 100% manage private, non-profit, members-only pool.

Category pool cleaners

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    General Information
    Free Estimates
    No
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, MasterCard, Visa, Discover
    Senior Discount
    No
    Warranties
    Yes

    Services Offered

    RESIDENTIAL AND COMMERCIAL SERVICES. OFFER DAILY, WEEKLY AND MONTHLY POOL MAINTENANCE AND CLEANING, Repair and installation of pumps, filters, heaters, solar heating, lights, smart-phone systems for equipment automation, equipment automation, chemical automation, salt systems, ozone systems, UV systems, automatic pool covers, safety covers, baby fences, in-ground vinyl liners, chemical monitoring, de-winterization and winterization. Warranty service for Pentair and Zodiac/Jandy/Polaris.

    Services Not Offered

    Please ask.

    Frequently Asked Questions & Answers about POOL SPECIALISTS

    How is POOL SPECIALISTS overall rated?

    POOL SPECIALISTS is currently rated 3.8 overall out of 5.

    What days are POOL SPECIALISTS open?

    POOL SPECIALISTS is open:

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    What payment options does POOL SPECIALISTS provide

    POOL SPECIALISTS accepts the following forms of payment: Check, MasterCard, Visa, Discover

    Does POOL SPECIALISTS offer free estimates?

    No, POOL SPECIALISTS does not offer free project estimates.

    Does POOL SPECIALISTS offer eco-friendly accreditations?

    Yes, POOL SPECIALISTS offers eco-friendly accreditations.

    Does POOL SPECIALISTS offer a senior discount?

    No, POOL SPECIALISTS does not offer a senior discount.

    Are warranties offered by POOL SPECIALISTS?

    Yes, POOL SPECIALISTS offers warranties.

    What services does POOL SPECIALISTS offer?

    POOL SPECIALISTS offers the following services: RESIDENTIAL AND COMMERCIAL SERVICES. OFFER DAILY, WEEKLY AND MONTHLY POOL MAINTENANCE AND CLEANING, Repair and installation of pumps, filters, heaters, solar heating, lights, smart-phone systems for equipment automation, equipment automation, chemical automation, salt systems, ozone systems, UV systems, automatic pool covers, safety covers, baby fences, in-ground vinyl liners, chemical monitoring, de-winterization and winterization. Warranty service for Pentair and Zodiac/Jandy/Polaris.

    Are there any services POOL SPECIALISTS does not offer?

    Please ask.