Default business cover photo

Polaris Services Inc

Reviews
4.816 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
6%
3
6%
2
0%
1
0%
Showing 1-16 of 16 reviews
Anne S.
Nov 2023
5.0
Yes, I recommend this pro
Tommy was right on time. He went straight to work, diagnosed the problem, had the parts to fix it, and was on his way. I wouldn't hesitate to call him again.

Susan E.
Feb 2018
3.0
$341
If punctuality means being on time, Tommy get an F for being an hour early, arriving before we were ready for him (and acting like our schedule didn't seem to matter to him). He seemed rushed and rude, and then charged more than the guaranteed price the fireplace store had quoted, claiming the original gas line installation (which passed inspection during construction of our addition) was not done properly. Maybe he was having an off day, but I definitely do not recommend Polaris Services and would not use this company again.

Sara W.
Jul 2017
4.0
Yes, I recommend this pro
$325
Well fixed problem

Thomas W.
Jul 2016
5.0
Yes, I recommend this pro
unknown

Armand L.
Feb 2016
5.0
Yes, I recommend this pro
unknown

Marta C.
Jan 2016
5.0
Yes, I recommend this pro
$175
unknown

Mendall I.
Aug 2015
5.0
Yes, I recommend this pro
unknown

Zachary B.
Dec 2014
5.0
Yes, I recommend this pro
$300
Tommy was very professional. He had everything situated to avoid making a mess on the carpet or elsewhere while working on the fireplace. He also gave us useful tips on fuel efficiency and safety.

Joan M.
Dec 2014
5.0
Yes, I recommend this pro
$225
It was a pleasure to deal with Polaris Services, Inc.  It was easy to set up the appointment via phone with Tommy Sherbert.  There was a six-week wait, but that is to be expected in the late fall timeframe.  Tommy arrived on time and very efficiently removed the old gas log set. He used the connector parts from the old set and installed the new log set within a half hour, including a thorough clean-up job.  There is a remote control and Tommy patiently explained how to change the batteries and provided operation information.  We know he had a very busy schedule, but at no time did we feel that he was rushing thru the installation.  The log set came with a 90-day guarantee and free follow up visits if there was a problem and Tommy told us to call us directly if we had any problems or questions.  The logs are operating beautifully  and we are very pleased with the excellent service provided by Polaris Services.

Jeffrey K.
Oct 2014
5.0
Yes, I recommend this pro
$200
Very prompt (even early). Tommy was professional, efficient and willing to explain why and what he was doing in each step of the installation and testing. He obviously knew his trade and was careful in placing not only the logs, but the sand, embers, etc. that provide the and quot;look and feeland quot; to produce an authentic looking fire.

Scott B.
Jul 2014
5.0
Yes, I recommend this pro
$1,000
Tommy was great!  He was responsive to initial request for estimate and offered suggestions on how to accomplish what I wanted.  He gave me advise on related items and suggestions on how to improve my landscape project with very little effort or expense.  These items didn't benefit him in any way, but made my overall project better.  Tommy was also the only plumber willing to come out in stages to complete the project.  The other plumbers were not interested in running the gas line to the grill and coming back to finish the firepit and kitchen hookups. 

RED D.
Jan 2014
5.0
Yes, I recommend this pro
The instructions from the manufacturer was confusing and obtuse, but Tommy from Polaris showed us step by step how to turn on the gas, fire up the pilot, and shut everything down. He also cleaned the fireplace immaculately.

Matt T.
Sep 2013
5.0
Yes, I recommend this pro
$125
Great service and price.

Blenda M.
Oct 2012
5.0
Yes, I recommend this pro
$148
From the beginning of the service, Tommy explained what needed to be done in order to provide a complete service job i.e., removal of the logs, replacing the embers, complete clean out of log area and why all that should be done. He very quickly determined that dead batteries inside the log assembly were preventing the system from igniting. The remote control battery was still good, and that will be easy for us to replace when needed. He's my kind of repair person -- come in, assess the problem, repair it all neatly then leave a very satisfied customer behind!

Carroll W.
Aug 2012
5.0
Yes, I recommend this pro
$100
Turns out there is a valve that was not tight that prevented it. A twist of the wrist and it was fixed. I should have known to check, but embarrassingly enough, I didn't. But while he was there Tommy fixed another problem so all was not lost. Very professional guy. I'd certainly call him again.

Cheryl C.
Jan 2012
5.0
Yes, I recommend this pro
$870
Tommy Sherbert of Polaris was recommended to us as one of only two installers of gas logs that the company who sold the logs would allow us to use without voiding the warranty. Over a period of time, he came to the house and measured for glass doors, and logs, very accurately as the fireplace is a little unusual, and gave the dimensions to the company that ordered the set of logs and the fireplace screen. After all the parts were in, he drilled through the fireplace and installed a line to the outside; this was not an easy proposition as he did it in a way that minimized the amount of piping needed outside the house and through a stucco finish; the resulting connection to the outside was very neat and praised by the propane company as excellent work. He then installed the logs and the screen, the latter of which fit perfectly. He had a carbon monoxide detector on his truck that he sold to us; this is critical if you have this kind of fuel in your home and we may have forgotten that. He was very personable and helpful in explaining what we needed to do to maintain the logs. We were very happy with his work.

In addition to the categories of work he does listed above, he does gas piping, backflow prevention and testing, softeners and filters.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Polaris Services Inc is currently rated 4.8 overall out of 5.

No, Polaris Services Inc does not offer free project estimates.

No, Polaris Services Inc does not offer eco-friendly accreditations.

No, Polaris Services Inc does not offer a senior discount.

No, Polaris Services Inc does not offer emergency services.

No, Polaris Services Inc does not offer warranties.