Outdoor Lighting Perspectives - Raleigh

"Customer called May 19th at 5:48pm, the day after this review was written, by 5pm the next day, May 20th, the problem was corrected at no charge."

"We did provide you with multiple pricing options and must have obviously offended you in the manner which we tried to differentiate our LED bulbs vs what can be found on the internet for pennies on the dollar. For this we are extremely sorry for making you feel that way. If I could change your experience, I would. The customer decided to change bulbs themselves after asking us which type and spread to purchase. After they completed bulb change out, we added a few more lights at customers desired locations and also added lens covers for retrofitted lights. They day we completed install, we realized that we were short in the amount of required lens covers, we made a decision to install temporary used covers while we waited on new ones to arrive. We made a mistake of forgetting to mention this to the customer which proved to be a mistake as she took it as us trying to install used equipment, which was never our intention. As far as pricing goes, we had already reduced the price after some negotiations and then customer wanted to add coupon on top of reduced price which would not have allowed us to install job at necessary price to maintain profit. We very much regret how this was perceived. Our bulb pricing that was 75% percent higher than found on the internet included the installation of the bulb, cleaning and trimming shrubbery that had grown over the lights, re aiming of all the lights, and a 5 year warranty on our bulbs. If any of our customers want to change their own bulbs, we have no problem with that, however most bulbs found in open market place that are inexpensive turn out to be exactly what you paid for, poor lumen output, poor color quality, inconsistent color output bulb to bulb, and shorter life than expected. Sometimes you can get lucky and very much hope that is the case with the bulbs you purchased. If there is anything we can do at this point to make you feel better, please let me know. We greatly value your and everyone elses business. Our bulbs are one of the few that are rated IP-67 which means it is submersible in water, most others are rated IP-65 which means it can be in a damp location. Again, please forgive us for coming up short on your expectations."