Newcomb & Company

The service was excellent, I have been using for the last 30 years for my air conditioning and heating system.

It always been very good. We used them a lot. Been working with them for 8 years.

ok to start. problems with install and replacement of the unit. they removed the unit for new replacement and damaged my floor and trim in multiple places. they never got back to me on the issue. they did end up installing the new unit after months. company is too busy to provide good customer service.

Excellent. Very professional and responsive. Better than expected experience. All techs and sales guy were really nice. Honestly expected them be more expensive than other HVAC contractors but they were the least expensive.

I thought the price was a little bit much.

It was under warranty.

These guys came and I had them do an estimate because a friend of mine in North Raleigh recommended them, and I would trust them with anything too. It’s neat to be able to have people working on your house that you really trust. They underbid the local competition. Outstanding! They’re so well organized that they had team that comes and I have them come maintain the system and there’s a separate team that does installs that came out looked the thing over, wrote up what they needed to do, and showed up the day that they installed it and just knocked the thing out. They were outstanding. They were right on. They were there absolutely. As a matter of fact, they call you that they’re on the way and when the chance that they could be there. They’re absolutely professional, and when you call them with a problem, the people at the desk when you call that number they refer you to whatever department and they have you talking to somebody that knows a little about what’s going on. You explain the situation to them and then they put you in touch with the right person. I won’t let anyone else touch my A/C.

I had an extraordinary experience with the Wilmington Division of Newcomb and Company. I had a specialized AC unit that no-one could replace. Add to that, I'm on an island that there are no cars and is only accessible by ferry or barge. Despite never working there, they took it on and made several trips to reconnaissance and bring equipment over. The representatives were always available and returned calls promptly. The installation team were a pleasure to work with and cleaned up after themselves every day. Highly recommend!

I have a contract with them. They come out twice a year. In the sprint they come out for the air condition in the fall they come out for the heat. I use them all the time.

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Excellent. The inspector who came after the job was completed said it was one of the best installs he had seen

Very well. We already use Newcomb for Heating & A/C. We were happy they could do the crawl space work, too.

Very well.

unknown

I would just give them A's for everything.

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The yearly contract is about $250. They're good. We switched to them as our maintenance service provider. I'm very happy with it.

Quickly diagnosed and repaired. Offered advice on replacing thermostats with automated capabilities. Very professional.

Very well.

unknown

Fantastic. Marcus did a great job and the price was very reasonable. Very impressed with the entire team at Newcomb and of course will use again.

unknown

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