Moxie Pest Control

I have the house and yard sprayed for insects. The technician Ethan C. Came out during Hurricane Ian and did the service. The main rain hadn’t hit my area yet but still impressed with the service. I was notified beforehand and he let me know that he was there. I’ve only had one issue with ants, probably from things in my trash bin, but they came out and sprayed on my request. Overall very satisfied with the service. Not sure why some people have such bad experience on these reviews, perhaps they could be part of the problem…

Technician outright lied about the work they performed. I simply have no patience for that. As a customer for over 7 years, I expect someone to do the work they are paid for. I don't like bugs and I pay well for the service. When they don't do the work then I am not a happy customer. The technician didn't even leave a receipt for the service as they normally do.

Their service did not help eliminate bugs, they have terrible customer service, and hidden fees on an already expensive service. Trust me, you do not want to do business with them.

I pay over $100 every quarter for a service they perform once a quarter, which essentially entails them coming to my house once a quarter, spray pesticide outside the house, then leave. Way overpriced and absolutely NOT worth the high price they charge for essentially NO value.

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They would always call and tell us it was time to come out. We had a screened in porch that we would usually unlock so they could spray for spiders. They came when they were supposed to. We had to call them back a few times. I think their pricing was competitive with everyone else. We used to have animals in the backyard digging holes. It was an ongoing problem. They would set baits for them. We did have a problem with that. They responded pretty well. If we ever called them, they would send someone out.

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My cat might have been actually working to earn her keep and I didn’t realize it. I pay them $125 or so, every quarter and they come as often as needed during that time. If you had asked me a month ago I would have said, “so-so, I’m not sure I really need them!”, but since I have had this mouse problem; they have been so responsive and my technician is here every week, the same guy. He is really on it and we think we have almost eradicated this family. He is very professional. I have a grandchild that is with me temporarily, a new baby in the house. My technician happened to come the day this baby was born and he put it in his report; and the company sent a onesie to my daughter for the baby in the mail. It’s pretty cute. It’s kind of sappy, but it’s the kind of customer service that makes you kind of feel good about a company. My grandson, by the way would never wear that onesie, it has the company logo on it. It was a wonderful, wonderful gesture. This is my second year with them.

Work was fine but pricey compared to similar services

Excellent and professional

First of all the salesman misrepresented services. None of the following promised, was true. 1. He said they would get rid of Japanese beetles in the yard. Result: While I do not expect instant results, we had as many or more Japanese beetles and saw no progress on that area which I mentioned every time, I spoke to any Moxie employee. 2. The salesman said initial service would include spraying/granular substance underneath house and around foundation and screened porch/deck. Result: Upon initial visit, I asked the technician about spraying under the house he said that was not included. (We have a tall walk in crawl space). He said I could call in to schedule, but he was not prepared to do that today. 3. Salesman said the fees included a check for termites once a year. Result: No one ever checked for termites and I was told that was not a part of your service, but would be in the future. Yet, this service is offered on Angie's list for $50.00? I have spoken to Gwendolyn, Becca, Joe and other technicians. I have voiced concerns. I was told I had to be home for spraying under house or on screened porch/deck. I was told the technician would come on his schedule ? and they can?t say what time of day that will be. On the last visit when Joe arrived, I met him at the door and specifically asked him to spray the screened porch and deck area. After he left, I went onto the porch. There was a huge white spider egg on the screened door at eye level and there were webs all over the deck all the way to the ground that had not been touched. He specifically said he would remove all webbings. When I voiced this concern to customer service, I was told ?oh that was a miscommunication?. A basic service is offered with, extra "free" visits. They were available only on your schedule and I was told I would have to be home all day. When extra visits became the norm, and I am ready to cancel I am told you have a program where I can be given a specific time. I understand when someone makes one mistake, but each and every time, there is an excuse. The bottom line is not only have we not seen results, but don?t feel the service efforts are genuine when each time I voice a concern, I am given an excuse and the story changes. I have canceled the service and now have been billed for $75.00. The invoice states "Original ECR was $150 but in an attempt to part was on a better note, I have dropped it to $75.00.? This was after all the above had been explained to your customer service representative. I would definitely not recommend this company.

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I am long time customer with an ongoing pest control contract with Moxie. I will be terminating it immediately. I have been getting the run around for almost a week about what I need to do to get a one time treatment on a rental property I own. If you call the office the people that answer are very polite but they have no idea what is going on. I was told I have to talk to the sales department to re-order the same service as last time. Then when calling the office was told they are all in a "meeting", then they do not call back for almost 24 hours. If you miss the call you can not get ahold of them when you call back to the office. I was told by the sales rep that since I am not doing an ongoing contract on that property I would have to pay TWICE as much as it cost for the same one time treatment one year ago. This would have been find if I had been told this the first time I called but after getting the run around all week I am more ****** off about my time being wasted. The reason this business has one star is crappy customer service. They have historically been very responsive but have obviously gone downhill, it appears the problem is in the office not the guys who come out to the houses but you have to call the office to get the guys out to your house which means you can not get any help.

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Elijah was very professional, he inspected our property and home before providing a customized treatment plan. I'm very happy with his services and will continue to use Moxie in the future.

They did a very thorough inspection upon their initial visit and tailored the service to my property, they even have eco-friendly solutions that they can apply around a garden or any sensitive areas in the yard or home.

great -- no more bugs