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Midtown Plumbing, Llc
Plumbing for a Remodel or Addition - Install, Septic System - Install or Replace, Septic System Repair,
About us
Midtown Plumbing is a full-service, residential plumbing company located in Raleigh, North Carolina. We are fully-licensed & insured, and we offer quality service at an affordable price.
Business highlights
12 years of experience
Services we offer
Fixture Replacement for Eco Friendly/water saving transitions Drain and Sewer Cleaning Services for residential, Water and sewer line installation, backflow certification, commercial and restaurant properties to include: Hydro jetting Video camera service, faucet, repair, repair and inspection, repair and inspection Toilet, repair and installation., service and inspections Drain cleaning, shower and disposal installation and repair Water heater installation, sink
Reviews
4.824 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 0% | ||
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| 0% | ||
| 4% |
Showing 1-24 of 24 reviews
Terri P.
Oct 2021
Great response and service from Midtown. I was able to get an appointment with them quickly compared to others I tried. Matt was courteous and knowledgeable. He explained the problem and quoted a reasonable price to repair. He completed the work promptly and thoroughly. I will definitely call Midtown again.
Response from Midtown Plumbing, Llc
"Hi [Member Name Removed]! Thank you very much for your business and for taking the time to share your experience with others. Matt is awesome and we are so grateful for him! We will be happy to help in the future, so please give us a call. Take care and enjoy the cooler weather!"
Amy E.
Jul 2021
Russell was the gentleman who helped me!! He was on time and super professional and helpful. I’m definitely requesting him for all my future plumbing needs
Response from Midtown Plumbing, Llc
"[Member Name Removed], Thank you very much for your awesome review and for your appointment. We appreciate you taking the time to share your experience with others. Russell is great and we are lucky to have him! Take care and let us know if we can help you in the future."
Susan O.
Jul 2021
Excellent! Russell was knowledgeable, trustworthy and provided multiple options for the more extensive work that I needed professional advice on.
Response from Midtown Plumbing, Llc
"Hi [Member Name Removed]! Thank you for sharing your experience with others. We are so appreciative of your time and your support. Russell is amazing and we are glad you were pleased with our services. Take care and let us know if you need help in the future!"
Julie B.
Jun 2021
Great, repaired quickly and easily!
Response from Midtown Plumbing, Llc
"[Member Name Removed], Thank you for your support and for sharing your experience with others. Please let us know if we can help you in the future. Take care!"
Lauren G.
Jun 2021
I called on a Monday and was able to get an appointment for Wednesday. The office staff was accommodating to my schedule. Midtown Plumbing was responsive and prompt. The work was completed by a friendly service tech in a timely manner. I received a text telling me who was coming to my house with the experience and the tech called before my appointment timeframe to let me know when he would arrive. This is the 3rd time I’ve used Midtown and they will continue to be my go-to for plumbing related issues.
Response from Midtown Plumbing, Llc
"Thank you [Member Name Removed] for your repeat business and for sharing your experience with others. We appreciate the time you took to write this review. Please let us know if we can help in the future. Take care!"
Caroline B.
Jun 2021
Great. Matt was Professional and honest, explained the problem and answered my many questions patiently. Will ask for him and use their services again.
Response from Midtown Plumbing, Llc
"Hi [Member Name Removed]! Thank you so much for your business and your awesome review. Matt is a true gem and we are lucky to have him and we will be sure to share your review with him. Please let us know if we can help in the future. Take care!"
Anne S.
Jun 2021
We had a great experience with Midtown plumbing! They were excellent with communication and follow up, sent a picture and information on the service technician when they were on their way, and the quality of the work was great. We have had them come back for multiple projects.
Response from Midtown Plumbing, Llc
"Hi [Member Name Removed]! Thank you for your repeat business and for taking the time to share your experience with others. We greatly appreciate you and look forward to helping you in the future. Take care!"
Amie O.
Jun 2021
We are so excited that Midtown Plumbing is now servicing our area. We as well as a few of our neighbors have used them and have had exceptional service. It’s nice to support a trustworthy small town business! I highly recommend for all of your plumbing needs!
Response from Midtown Plumbing, Llc
"[Member Name Removed], Thank you so much for your review and support. We are so fortunate to have great customers like you. Please let us know if we can help you in the future. Take care!"
Shannon D.
Jun 2021
I just had a horrible experience with Midtown Plumbing, LLC. They were scheduled for last Friday, which I had to cancel for medical reasons, and rescheduled and later confirmed for Tuesday. They showed up Monday, which the owner insisted wasn’t his fault because computer systems are man-made and make errors (after Amber the scheduler told me earlier that Monday’s appointment was the one I scheduled, despite confirmations for Tuesday). The technician told me that it seemed to work out well on Monday because we already had the appointment for Tuesday. Amber, the scheduler, called and left a message for me Monday, right as the plumber left, to call to schedule completion of work, which — given that we had confirmed Tuesday already — I assumed was for the second bathroom in our house that was having trouble. I didn’t get a chance to call her on Monday, because my entire day was messed up by the plumber coming on the wrong day, which the owner said again he was sorry that happened but computers make mistakes, continuing to blame the computer instead of accepting any responsibility for doing anything wrong. Tuesday morning came and went. No one showed. I called today and was told by Amber they couldn’t come out until Friday now (as we’ve had two tubs and two toilets clogged for our family of seven). I scheduled that because I knew it would be unlikely to have anyone else out before then because I would be starting fresh with a new plumber instead of simply trying to get work completed that had been scheduled for Tuesday. She said they couldn’t come Tuesday because I didn’t have a clear path to the bathroom for their equipment to pass through, and I explained (again) that I didn’t have that clear on Monday because they weren’t supposed to come on Monday but that the plumber said Tuesday would be fine as long as the path was clear, which I assured him it would be. The owner insists all conversations were recorded, as a threat that I would be “legally responsible for anything I said” if I wrote a negative review. I hope they are recorded, because they support my record of events. He also said that because I was going to post an honest review about my experiences, he was canceling the already scheduled Friday appointment. (He did offer to refer to me to a few other places, which I declined because I don’t want to work with anyone he would recommend after the poor service from him. But this indicates that he felt comfortable enough to refer me elsewhere, as he wasn’t comfortable working with me but felt fine connecting me with colleagues.) I asked, “so you’re refusing to complete my service?” And he said yes because of all the “he said, she said” dismissing that everything I claimed was on record. I began to cry, and he laughed. I have no doubt I would have been treated with more respect by the owner if I were a man, but my husband has been dead almost two years so having him call wasn’t an option. Even if I’m misreading the misogyny, steer clear of Midtown. They seem fine at first, but they showed up on the wrong day, didn’t show up on the right day, and then canceled the rescheduled appointment (rescheduled from the day they didn’t come) because I complained.
Deborah J.
Sep 2020
As quoted , exceptional, timely, professional. It look awesome. We are very pleased.
Response from Midtown Plumbing, Llc
"Thank you [Member Name Removed] for your kind review and for your repeat business! Please let us know if we can help in the future."
Kurt O.
Sep 2020
The work was well done; timely, efficient and professional. I highly recommend this group.
Response from Midtown Plumbing, Llc
"Thank you [Member Name Removed] for your review. We are so glad that you trusted us with your plumbing needs. Thank you for taking the time to share your thoughts with others. Take care!"
Ann K.
Jul 2020
Great service. Punctual and professional. He fixed the problem in a timely manner and was very informative. Went above and beyond.
Anne-Marie L.
Jul 2020
Our technician Rob was awesome! Would use Midtown again in a heartbeat. Thanks for the great service!
Response from Midtown Plumbing, Llc
"Thank you so much for your business and for sharing your experience with others. We are very grateful for you and look forward to helping you in the future. Take care!"
Lauren B.
Jun 2020
Great! Easy experience! I would use them again.
Response from Midtown Plumbing, Llc
"Thank you for your support and business [Member Name Removed]! Let us know if we can help you in the future. Take care!"
Celeste C.
Jan 2019
We called Midtown Plumbing when we were having issues with our tub. They responded promptly and were able to fix the problem quickly. We will definitely be using them in the future for all of our plumbing issues. We highly recommend them as their staff is knowledgeable, courteous and professional.
Response from Midtown Plumbing, Llc
"Thank you [Member Name Removed] for your repeat business and for your referrals. We cannot tell you enough how grateful we are for customers like you. Please let us know if we can help you in the future. Take care!"
Allison M.
Jul 2018
Midtown Plumbing was very responsive and did great work! We are so pleased with the work they did to help complete our outdoor project!
Response from Midtown Plumbing, Llc
"Thank you [Member Name Removed] for trusting us to install your new gas line for your gorgeous outdoor patio. We appreciate your business and the time it took you to share your experience with others. Take care!"
Christy T.
Jul 2018
Midtown Plumbing came highly recommended to us and we have been nothing but pleased with their services from the time I made the initial telephone call to set up our appointment. Every encounter with a representative from their company-being the receptionist, the owners or the guys who came out to do the work, has been extremely positive! They are always friendly and eager to help. They replaced all of our toilets and fixed both our dishwasher and shower in a timely manner. I highly recommend this company! Remove review
Kristen B.
Apr 2018
I called Midtown Plumbing to help address a shower issue. They only fixed the parts that were broken instead of replacing all fixtures and matched exactly the new parts to the remaining fixtures in place. They were efficient, responsive and did an excellent job. I will be using Midtown Plumbing for all of my plumbing needs.
Response from Midtown Plumbing, Llc
"Thank you [Member Name Removed] for your support and business over the years. We are so grateful for you! Please let us know if we can help you in the future. Take care!"
Ken W.
Aug 2017
He was very personable and he did a great job! Highly recommended!
Emily J.
Apr 2017
I couldn't be more satisfied with the service and quality of work completed by Midtown Plumbing! Not only were they prompt in response during emergency hours, but Michael and his staff were extremely friendly and put our minds at ease during this hectic time for us. I will definitely be using them again in the future and I highly recommend them for all of your residential plumbing needs and emergencies!
Response from Midtown Plumbing, Llc
"[Member Name Removed], Thank you so much for your business and referrals. We are so glad we could get your issue fixed and that you guys could safely stay in your home. Please let us know if we can help in the future!"
Jacquelyn M.
Feb 2017
Mid Town was a great subcontractor for our remodel. They were always prompt and polite. Did a great job. We had an issue towards the end of the project (not their fault!) and they promptly fixed it for us.
Amy C.
Dec 2016
I have used Midtown Plumbing multiple times since moving into our home last year. They were recommended to me by many friends and for good reason! Unlike others, they are extremely responsive and punctual. The first time I called, my husband and I were convinced we would be buying a new hot water heater as that was what another plumber had told us. Midtown came, inspected the problem, and discovered we just needed a new shower head! They ended up saving us thousands of dollars, for which we were very grateful. Other times, they have quickly repaired an overflowing toilet and a toilet handle. Their prices are competitive, and the service is excellent. I would highly recommend Midtown Plumbing.
Jane K.
Dec 2016
Great! They were very professional and prompt with answering our cal. They always call to check to see that we were happy with the service which is very unusual with service companies.
Rebecca C.
May 2015
Midtown Plumbing did an excellent job of replacing these items. They were very professional and I felt very comfortable dealing with them. Their suggestions and recommendations were great and I am very pleased with the results. The price included all fixtures which I felt was extremely reasonable. I would not hesitate to call them again.
Licensing
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FAQ
Midtown Plumbing, Llc is currently rated 4.8 overall out of 5.
No, Midtown Plumbing, Llc does not offer free project estimates.
No, Midtown Plumbing, Llc does not offer eco-friendly accreditations.
No, Midtown Plumbing, Llc does not offer a senior discount.
No, Midtown Plumbing, Llc does not offer emergency services.
No, Midtown Plumbing, Llc does not offer warranties.