Merry Maids of Raleigh
About us
37 EMPLOYEES. NO SUBS. CHARGES AN HOURLY RATE. NO TRAVEL CHARGES.
Business highlights
Services we offer
AND BASEBOARDS. REMOVE COBWEBS, BACKSPLASHES, BATHTUBS, CABINETS, CEILING FANS, CLEAN MIRRORS, CLEANING SERVICES: DUST FURNITURE & ITEMS, COUNTERS, EMPTY ASHTRAYS & WASTEBASKETS. CLEAN KITCHEN, FLOORS. CLEAN BATHROOM, FURNITURE, INCLUDING APPLIANCES, INCLUDING SHOWERS, LAMPS, MICROWAVE, POLISH CHROME, SHELVES, SINKS, SINKS, STOVE, TOILETS, VACUUM CARPETS, VACUUM FURNITURE, WASH & DRY HARD-SURFACE FLOORS, WASH FLOORS. DEODORIZE ALL AREAS.
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 17% | ||
| 9% | ||
| 0% | ||
| 0% |
I was so thrilled to immediately walk around my house and see how well everything was cleaned. I opened the microwave door to look inside, and the top piece of it fell on the floor. It looks like the plastic holding the 2 screws had been somehow broken.
Yesterday my husband contacted Merry Maids in Raleigh, and they asked for pictures, agreeing to pay to have the part replaced after they had a chance to talk to the employees who had cleaned our house. Ignoring feelings of distrust that were starting to develop with these maids, we accepted.
In the meantime, we called the appliance company and found out that the part would cost $40.00 and $11.00 for shipping.
Today a Merry Maids representative called and, without apology, said they'd decided not to pay for the part and stand by the word of their 12 year employee, who denied breaking it. She implied that since this was our first cleaning and we had no history with the company, we had no credibility. My husband requested that a representative at least come to our house and look at what was damaged first hand. After all, there's always the possibility that she may have broken it without realizing it at the time. She refused, saying that wouldn't change her decision. Stunned, we immediately cancelled our plan for all future services and asked to have our house key returned.
I've never in my life encountered a company with such poor regard and disrespect for its customers. To not only refuse to look at the damage but also call us liars is completely outrageous. A company exists because of its customers, and to bring damage, insult and refusal of apology to the home of a brand new customer is mind boggling.
I would never recommend the Raleigh branch of this company to anyone.
"WE THANK OUR CURRENT CUSTOMER FOR SHARING HER EXPERIENCE WITH MERRY MAIDS CLEANING HER HOME EVERY OTHER WEEK. WE ARE PLEASED WITH THE OVERALL CLEANING QUALITY THAT TAKES PLACE IN HER HOME, BUT WERE ALARMED AT THE HIGH NUMBER OF BREAKAGES THAT OCCURRED. WE USED HER FEEDBACK, AS WELL AS OTHER CUSTOMERS' FEEDBACK, TO MAKE SPECIFIC IMPROVEMENTS IN THIS AREA. WE HAVE WEEKLY TEAM MEETINGS TO PREVENT BREAKAGES BY RAISING AWARENESS LEVELS. WE ENCOURAGE OUR STAFF TO REPORT ALL BREAKAGES IMMEDIATELY, SO THAT WE CAN CONTACT OUR CUSTOMERS WITHIN 48 HOURS. WE TRY TO USE ANY INFORMATION WE GET FROM CUSTOMERS TO IMPROVE THE SERVICE WE DELIVER. WE APPRECIATE THE FEEDBACK THIS CUSTOMER PROVIDED."
Licensing
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