
About us
"Just ask a neighbor." It's more than just a slogan; we really mean it! Most of our work comes from satisfied customers that recommend us to their family and friends. Why do our customers like doing business with us? *We like what we do and do it well - Serving others well is personally rewarding. *We are safe - The safety of our clients and employees is our priority! *We use industry-standard, cutting-edge arboricultural techniques. *We return phone calls and email promptly. *We provide free bids and reasonable prices for tree work. *We can be counted on - we will arrive on-time or you will get an update call. *We don't ask for payment until you are satisfied.
Business highlights
Services we offer
- Tree removal (lift, bucket truck and crane removal) - Tree trimming - Emergency work (crane tree removal) - We are GREEN (we recycle as much as possible) - We carry both Worker's Compensation and Liability Insurance - We are professional and SAFE
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
87% | ||
7% | ||
0% | ||
7% | ||
0% |
Brett is a very nice guy. based on our initial meeting I hired him without getting any other estimates (I had contacted 2 other contractors but didn't have estimates yet). His crew came on a Sunday due to bad weather Saturday. When they arrived I reviewed what was to be done and pointed out all 3 trees that needed attention. After they removed the tree they asked for the payment. When I showed them the 2 trees to be trimmed they acted surprised, despite me discussing it with them 3 hours earlier. The older guy looked at one of the trees, realized it would need to be climbed to be trimmed, and threw his tools down and walked to the truck muttering under his breath. They trimmed the 2 trees, got paid and left.
They left debris on my driveway, left my security sign laying on the lawn, and either their truck or their chipper dropped about 2 dozen spots of oil on my freshly powerwashed driveway (done 2 weeks earlier).
So, they did the work in a timely manner and completed it successfully. The older guy had an attitude, they didn't clean up well when done, and left oil on my driveway.
Brett followed up 5 days later and I informed him of the issues. He is unhappy to be getting a bad review. Based on my experience I'm surprised he hasn't received any bad reviews until now. He made no offer to compensate me for the attitude or the mess his workers left behind. The oil on the driveway is not acceptable, as I just had it powerwashed professionally; I will now have to bring the powerwasher contractor back out to see if he can clean it up, at my expense.
Generally an unhappy experience. I would not hire Brett again and I will not recommend him to anyone.
"I can't ascertain what really happened that Sunday morning. I was not afforded the opportunity to intervene. I don't dispute what (member name) says. It is quite possible that the guys had "off day" that Sunday morning. Unfortunately, (member name) did not attempt to contact me about his concerns. We do not accept payment "up front." (member name) accepted the work by paying my men. Had he expressed his concerns with my men, they would have attempted to address them or they would have called me. Had he extended the courtesy of calling me (he had my contact information), I would have done whatever was necessary, including driven to his house, to assure that he was completely satisfied before accepting payment and leaving the premises. I can't always control the actions of others (including those who work for me). I can say that I am committed to making people happy with the choice to work with us. To my knowledge, this is the first negative review that we have EVER received."
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The prices quoted for the work was very competitive with other bids. The Longtree Service quote included the removal of all lumber and materials, and the grinding of the tree stumps which was subcontracted and coordinated by Brett.
In addition, Longhorn Tree Service met my expectations in terms of safety and quality of work. Because of the height of the trees, it was important to me that the successful bidder have insurance and all the necessary equipment to do the job safely. I was pleased Longhorn Tree Service had both.
The crew was extremely professional, taking great care at each stage of the project to protect themselves, their colleagues, the trees and yard, and the house. And when they finished the project, the area was immaculate.
Brett (owner) made sure I was satisfied with his company's work. It was a pleasure to work with him and his crew.
Licensing
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