Iwatch Security

Excellent, very professional, prompt, and courteous! And, a local company.

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After shopping around, I chose IWatch Security. They are a local, veteran-owned company. I was pleasantly surprised by their dedication to customer service. It was quite evident that they truly cared about keeping my family secure. Brian came to my home and was very thorough when explaining all of the available options. I was able to use the equipment that was already installed in the house and add upgraded options. When Peter came to install the system, he was very courteous and respectful. Both gentlemen were punctual, which I really appreciate. I would definitely recommend this company to my family and friends.

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After researching and speaking with several companies including the largest in the area, I am just delighted we chose IWatch for our Raleigh home. Our experience with iWatch was just excellent from the initial sales consultation to the last detail on the installation and training -- their response to our needs, courteous customer service, level of professionalism, and overall attention to quality was beyond reproach. Unlike the large companies who tried to sell the most expensive system with the longest contract commitment, IWatch asked the right questions, and sold and delivered just what was required to meet our safety and
security needs. I truly believe they are focused on building a great company over time, and not overnight, charging extremely fair prices with a focus on delivering value and making each customer along the way extremely happy and successful with their system.

I researched several security systems before deciding to go with iWatch.  I looked at the big companies, the small companies and the DYI.  I had several come to the house to give me their recommendations and quotes.
After meeting with Brian at iWatch, I had no doubt with you I would hire.  Brian was professional from the start.  He listened to what I wanted, made recommendations, offered options (both on setup and payment) and NEVER once pushed a hard sell, like several of the other companies.
His price was not the cheapest, but definitely one of the lowest.  I loved the fact that he took the time to understand what I wanted and then explain to me what he could and could not do.  I also love the fact that they are small, LOCAL owned company (though their monitoring is from a very well established company).
He was able to schedule the install very quickly, around our schedule.  The installer (Peter) was just as professional and courteous.  He had to come out a couple of times because of everything we were doing and our schedule.  He always let me know what he was doing, when he was doing it.  He even added additional items that I requested during the install.
This whole experience was TOP NOTCH.  I would not hesitate to recommend Brian and his company to anyone that is looking for a new or upgraded security system.  A+ .

Simply put, Brian and his team:

1. Provided exemplary pre-sale customer service, taking the time to answer all of my questions and design a system specific to my needs;
2. Spent an extraordinary amount of time installing the system, from making certain the actual equipment was cleanly and precisely installed to confirming the system's operational accuracy and my understanding of its functionality;
3. Achieved all of this at an installation and monthly service cost substantially more attractive than any other quote I received; and
4. Left me confident -- in the event a question or issue might arise -- that I'd get a call or text back from Brian or his team almost immediately.

Brian came out to our house to give a quote and explained our options. He was thorough and professional, and was able to schedule the installation promptly. He has been very responsive via email and phone so far. We have had the system for about 2 weeks now and we are very happy. One of the main reasons we chose iWatch is our hope for a higher level of customer service than we believe a larger, national company could have provided.

My subdivision has been targeted by the bad guys and we have had some break ins.  Brian the owner of Iwatch went over my whole system to make it more secure and saved me money by doing so.  He has all the latest technology and when I need something guess who answers my call for service the owner.  Nobody will take care of you like the owner of the company.

Iwatch Security did a fabulous job quoting out my business and installing a security system for us.  They gave us a few options in payments and worked with our budget to make this investment a no-brainer.  The install team was on time, courteous, and was efficient.  We are very happy with our service from Iwatch and would recommend them to anyone.

I don't lock my bedroom door anymore! As a single female, there were times that I have not felt safe in my own home.  I finally decided to look into having a home security system installed.  After comparing several companies, I decided to go with Iwatch Security.  From my first contact to now, I have been extremely pleased with every interaction!  They are friendly, experienced, fast, professional, and very responsive.  I have recommended Iwatch to all of my friends and family...you should look into it too!  Get that peace of mind and call Iwatch!

This security company was more concerned about the safety of my house and installing the right system than upselling me products.  In fact, they figured a way to offer me a solution to one of my concerns that saved me money since I wouldn't need two of a certain type of sensor with their solution brought to my attention.  They also have a reporting system that has a backup feature so that if the system is abused by a thief, the monitoring service is notified so they will send someone out to the house.  I didn't even know there were systems that do not and cannot do this when tampered with.  So, with that said, you top it off with great customer service on the installation process and it is a home run with this company.  They have also worked with several friends and clients of mine and all give rave reviews!!

Everything went smooth, and prompt. Brian was a referral from someone who was referred as well. I feel like this was one of the best referrals I have ever followed through with.

I watch security installed the alarm system on both my house and my business as well as the cameras at my business. They have excellent customer service and the owner is very helpful and professional.  I would highly recommend using them with all your security needs and have piece of mind of the great job they do. 

Perfect!

I used Iwatch Secutity for my home and have been referring them for years.  Owing my own Real Estate company, it's important to have trusted vendors to refer to my clients.  I love that Iwatch Security is veteran and locally owned and ALL of my clients have been very happy!  They do a great job of explaning how the big name companies have "fine print" in the contracts that you should be aware of.  Love the technology and the personal service :-)

I got my painless free estimate. They helped me ask the right questions to be a educated consumer. IWatch Security certainly gave me the best value after shopping around. The installer was very thorough and did a very clean installation.

I was very comfortable through the whole process.I love that my rate is locked and won't go up like the other companies.

After being a customer for almost 3 years I will continue working with IWatch Security.

There are a lot of security companies out there but I'm so glad I chose IWatch!
Everything from the first communication to the final clean-up activities was perfectly done (and I'm a perfectionist, so that's saying a lot). All of the points of installation were discussed in advance to confirm placement. They didn't try to sell me options I wasn't interested in (no scare tactics or high pressure sales). They did provide a lot of information about features I wasn't aware of which was very helpful in the decision making process. Also noted a few security considerations like outdoor lighting that would be a good idea to supplement the security system, showing they actually care about your safety and not just your wallet size. One of the nice things about this system itself is that I can add options down the road, if I want to. Other cool features like having various codes for different people, like pet sitters and children with messages sent to your phone when they access the system and when they leave. You can add video too as well as control of lights and thermostat from your phone.
Great customer service before, during and after the sale! Communication is very easy and all questions were answered very quickly. They know their stuff.
So, in summary, the price was a great value with the same quality monitoring (your security is monitored by a large, experienced, 24-hour call center); they offer month to month payments (so you can cancel anytime with no huge fees or other hoops to jump through); you can keep the equipment (helps if you sell your property later); your rate is locked, so no unexpected hikes in your bill and they do what they say they're going to do with no surprises or increases in the fees.
If you're considering a security system, ask a lot of details about the contract and what happens if you decide to cancel the monitoring. Then call IWatch
Have a great day!