INTEX DESIGN

We waited approximately 6 weeks for this special order. When the owner came to install the shutter, it was too short for the window. After waiting another 3 to 4 weeks, the replacement shutter was installed. The size was correct, but, the quality of the workmanship was not as good as the first order. The joint where 2 pieces of wood connected was wider with a large bead of glue quite visible. When my wife called the owner to report this discovery, he became quite rude and dismissive. He advised her that she could forward a picture of the defect to his phone. He strongly stated that the manufacturer will not remake the shutter again and what did she expect for $238.? Not only was the product less than satisfactory, but, more importantly the poor attitude of the owner. It should not matter how large or small the size of the order.

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The design phase was fun with lots of interactive idea sharing between me and Intex. Intex desgner/sales person took very detailed measurements and confirmed the design and color with me before ordering. They kept me informed during the manufacturing and were flexible with the installation date. Installation went off without a hitch.

Alex did a fantastic job from start to finish. What I really liked about Intex is that the owner was not only helping us with the selection process but also did the installation. Our house had a particular challenge with a very wide 4 window grouping that we had framed together. From the start Alex helped us truly understand the difference in having the shutters framed vs un framed. We already had shutters in other rooms and he made sure that the selection with his company complimented what we already had invested in other older shutters. One other thing that I really liked was that his product was made in the USA vs China. He worked hard to be competitive and succeeded in doing so. When it came to the installation he took his time and the end result is fantastic. He even added extra magnets where it would be extremely useful. We are extremely satisfied and would highly recommend him to anyone.

I believe Intex Design should be listed in the dictionary under the word INTEGRITY. Jennifer and Alex first came to my home in January to install blinds in my family room and breakfast nook. After carefully hanging the 10 blinds, they noticed that 3 of them seemed to slightly tilt. I don't know if would have ever noticed the difference. They offered to return in two weeks with 3 replacement blinds at no cost to me. Since they would be returning, I went ahead and ordered blinds for my master bathroom and bedroom. Every product they sold me looks perfect. They add warmth, privacy and look beautiful. I'm sure anyone can sell a quality product, but not everyone can offer the standard of service they performed. I am grateful for the time they took to make sure I understood how to properly raise and lower the blinds. I will call them again when I'm ready to purchase blinds for my dinning room and living room.

Very positive experience and I highly recommend this company.

The measurement and match was perfect. Alex came to do the installation on 10/2/2012 and did an excellent job. The shades are perfect. However, I did have to call Jennifer again since I made a mistake by asking Alex to cut the cord too short which made it too much of a reach for other family members. Jennifer immediately ordered another cord and came to install it as soon as I called. I would definitely use Intex again and would highly recommend them to other Angie's List members. As a matter of fact, I plan to call Jennifer next Spring regarding Plantation Shutters.

Although Intex was pricier than other bids I obtained, I went with them because of the quality of their products. Some of the other vendors who came out had cheaper products because materials and workmanship didn't share the same quality and integrity. Intex sold us solid wood blinds manufactured by Norman. After spending some time on the Normal website, I was tremendously impressed with the quality of the materials used and manufacturing process. Alex was a true pleasure to work with. He understood my desire to invest in high-quality products that would last for as long as we're in our house while recognizing that we were on a budget. He came with samples and offered a solution that worked within our budget and decorating style. We were in the midst of construction, and Alex just happened to arrive on the day all of our replacement windows were installed. I did not know that our Levelor blinds would no longer work on our replacement windows, so we suddenly found ourselves totally without window coverings of any type -- and we back onto a greenway. Alex installed temporary paper blinds for us at no cost so we would at least have some privacy in our bedrooms and bathrooms while we waited for our permanent solution. Our blinds arrived in a very timely manner and Alex spent a good while installing them and ensuring that each one worked perfectly. We are extremely pleased with our purchase and while we enjoyed spending time with Alex and appreciate his extended warranty, I do not anticipate that we will ever need him to address a problem. The blinds are THAT good. I highly recommend Intex for the high quality of their materials, craftsmanship and customer service.

Alex came on time and examined my shades. The bad news was that they were made by Prestige which had gone out of business 2 years ago. He tried to see if he could have them repaired but the shop that normally does repairs was not familiar with the mechanisms used in these particular shades. I decided to replace the shades which were torn or the strings were completely gone. Alex helped me match the new shades to the old ones and then moved the old shades that were still working to other windows. He spent a long time trying to piece together the string mechanisms for some of the old shades. I love the new shades...they are much nicer and very easy to use. I will never buy shades with strings again and will replace the remaining ones with cordless shades. I would recommend to anyone thinking about window treatments to give them a call and discuss options. If you are considering shades with strings be aware that cats & small children cannot resist them. Try using the cordless lifts in windows that are most frequently used. Another big bonus is that the Hunter Douglas shades are guaranteed for life so I will never have to pay to have them repaired or replaced again.

I used Intex for Hunter Douglas blinds for our entire new home. Alex and Jennifer were so knowledgeable and careful with every detail, and were patient as I went through the process. Whenever I had a question, they were either there within the day, usually within the hour if nearby, or an email was sent as an immediate response. The work process was explained so that I understood the sequence and timing, and I was kept in the loop when there was one manufacturing defect beyond their control. Alex and Jennifer are clearly the most detail oriented and pleasant professionals that I have ever dealt with. They also returned to make and install my beautiful silk draperies and wrought iron curtain rods, and that job was phenomenal in its beauty and detail as well. The work they have done has made my life easier in so many ways, enhancing my home and creating a substantial energy saving. They have managed my projects as carefully as they would their own homes, exceeding my expectations over and over.

It went very well. Jennifer and her son have a mobile design center they drive out to the site where the work will be done. Blind types, styles, etc are chosen in the design center and then measurements are taken at the site. Color choices, etc are made in the context of any decorating/painting/flooring work already done. We intend to use Intex-Design again for additional interior design work.