HomeTeam Pest Defense

I was a member of their annual program for 5 years and really appreciated their services - techs are great and services were always on time and complete. However, I missed a payment a few months back with the pandemic and issues with USPS. I got a late notice finally and when I called them to pay I left a message and they never called me back. A few weeks later I get a notice from a collections agency. I called Home team, again no answer, no one called me back, Finally I got through and made my payment over the phone. Have an emailed receipt. I told them that after 5 years of service I was disappointed that they sent me to a collections agency (it really unnerved me) and was losing trust in them and wanted to cancel. Just call me back? They didn't even try to get my business back. Flash forward one month and I get another collection notice for the same amount I paid! Now I am being threatened with collections company over $100 that was paid a month ago. I'm calling and calling and no one ever answers haven't received a return call. This company does a great job with its pest service but unless you want to tarnish your credit report I would look to another of the highly-reviewed pest services on this site.

Representative arrived on time, we did the paperwork quickly and he did a thorough job with the initial treatment. The only difficulty I had in the whole process was that they never responded to two requests for a quote through the Angies List messaging option (I waited a few weeks betwen attempts) and the phone rings for a very long time before anyone picks up. If you are considering contacting them, expect some communication difficulties, but they were responsive once I overcame these hurdles.

They were contracted before I bought the house, I just continued to use them. I don’t have any complaints about them. They come out about 3 times a year. They charge me $60 something every time they come out. I inherited them so I kept them. I only met him once and I think there is different people that do it every time, but he was very nice. He explained exactly what he was doing, and what he could and couldn’t do. If I scheduled for them to spray for pest inside they would do that. He was polite and professional, there was no complaints.

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Our home is set up with a pesticide system inside the walls.  They come out and spray inside of the walls the pesticide that is safe for both humans and animals.  They also do a perimeter check around the home for pests. It's $100 a quarter.  I wouldn't even think of switching companies. The workers very professional. They will send you an email to tell you who is coming and when they will be there.  They will text you when they're on their way to perform the work.

Usually, I won't give any service a rating that low. I am doing this not only because they not only didn't do a good job but also cheated. When their customer service called me last week to renew the contract and schedule a new service, I told them that I wanted to discontinue the contract and service because they failed to address a spider issue for the last service. The customer service person insisted to connect me to the service team although I made it clear that I wanted to discontinue the contract. When connected to the service team, I was told that they could come and take care of the issue the next day. When they came the next day, they couldn't solve the issue (a lot of spiders under the roof) because they couldn't reach that high (~25 feet). However, they offered to treat the lower spots. From the very beginning to the end, no one mentioned to me that it was an new service. When they asked me to sign a paper at the end, I assumed it was a document for retreatment as before (stupidly enough) and didn't pay attention to the content. Then when I called Hometeam customer service again, I was told that I had a $98.40 pending charge because they just provided a new quarterly service. I can't believe that they did that. If they think that they keep a customer like that, they are completely wrong. I am discontinue the service whatever.

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