HOMESITTERS OF RALEIGH & CARY
About us
Our mission is "Happy Pets & Happy Pet Parents". Pets left in our care deserve the very best. Your instructions will be followed precisely, and we promise to do everything possible to keep them as healthy and happy as if you were there with them. We make certain to find out what activities your pet enjoys. Whether it is playing fetch in the yard or going for a walk, chasing a laser light or simply belly rubs and back scratches, we follow the routine that brings them the most joy. Our team members understand how important your pets and home are to you, and recognize that providing exceptional service means good communication. We carefully listen to your concerns and needs and let you know how we will address them. After hearing about and following your specific pet and house care instructions, we also leave a diary to update you on the details of the service we have provided. We have many referrals from veterinarians and other pet sitting services, but the majority of our new customers come from customer referrals, and we are confident your experience will lead you to recommend our service to your friends, family and neighbors.
Business highlights
Emergency services offered
40 years of experience
Services we offer
Exercise and play with your dog and /or cat, collect mail, dog walkers, dog walking, feed pets according to your instructions, give any necessary medications, newspaper and packages secure locks, pet sitters, pet sitting, provide fresh food and water, puppy care, scoop or change litter, supply lots of love and attention to your pet family, null
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.947 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 9% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 47 reviews
Kathleen B.
Feb 2017
My cat was fine when I returned.
Mary M.
Dec 2016
I've been using this service for over 4 years and I know my pets have received exceptional care. One sitter even took my cat home with them because an ice storm was due to hit the state and she was afraid she wouldn't be able to get to my house to feed my cat - now that's dedication! I regularly receive photos while I'm away on long business trips and whether I get back early or have to stay longer Homesitters can always accommodate my crazy schedule.
Response from HOMESITTERS OF RALEIGH & CARY
"Thank you! I put a lot of effort into finding the right people to help deliver our "Happy Pets and Happy Pet Parents" mission to our clients. I'm happy to know we have succeeded with you and your cat!"
Kathleen B.
Oct 2016
Without any problems
Justine H.
Aug 2016
Overall Good. Cat sitter was very detailed and gave me updates. She was very professional and I liked her a lot. My issue with the company is that I tried to rehire again a few weeks later and had to contact Jerry more than once to get a response. In the meantime, I found another service provider who charged me only $16 per visit vs. $30 and are just as detailed and professional. The cost seems extreme for a visit once a day when the person caring for my cats lived literally about a mile from my house.
Geralyn P.
Apr 2016
unknown
Jennifer N.
Jan 2016
unknown
Response from HOMESITTERS OF RALEIGH & CARY
"Thank you for your kind words, and of course I've shared them with Amber. I'm glad to know Amber was able to demonstrate the depth of her care and concern. Taking the time to get to know and understand the pets in our care, and writing to convey our understanding and interest in them are just two important parts of delivering our Happy Pets & Happy Pet Parents mission. Amber and I are delighted you and your feline trio are new members of our "club.""
Katherine W.
Nov 2015
It went really well - very little work in setting it up and they came when they were supposed to, gave me constant updates, and the pets were happy and clean when we returned. I didn't have to spend a moment of our trip worrying about them.
Kathy F.
May 2015
Everything went very well.
Laura K.
Jan 2015
I've used Petsitters twice now and have had no issues. They are very professional and attentive to pets. I would definitely recommend them to anyone looking to not have to border their pets. Also, reasonably priced.
Sally H.
Dec 2014
We've used pet sitters for more than 20 years to take care of our pets when we're out of town. This is probably the best experience we've had, and I feel very fortunate that we found this company and our sitter. Very professional operation, but the quality of the people is on a whole different level than any agency we've used before either in the Raleigh/Cary area or in other cities. The owner, Jerry, runs the business end of things and is very thorough. His group of employees seem to be mostly professionals who love pets and do this in their spare time. He told me that most of them have worked for him for years. I don't want to give away our sitter's name, because I want first dibs on her, but she is an accomplished professional who took loads of time to indulge and pamper our older cat while we were gone. She adapted her visits to meet our (cat's) needs, texted us to let us know how he was doing and left detailed notes on her visits. She changed the lights each night to make the house look occupied, took out our garbage & recycling, helped a neighbor, and was just overall a wonderful person to have looking after our furry family member. Rates were exactly comparable to most other sitters and service was far above. Highly recommend!
Response from HOMESITTERS OF RALEIGH & CARY
"I’m not sure saying thank you is enough! We appreciate your enthusiastic endorsement. You are right. It all starts with the team of pet sitters and dog walkers. I evaluate potential employees in many ways, but an essential part is whether they have a demonstrated history of independent success in a professional environment. Our team members include a computer programmer, an engineer, an architect, two paralegals, a veterinarian, a medical office manager, a retired Air Force Lieutenant Colonel, a retired pharma company chemist, and other professionals. In the case of your cat sitter, she has steadily advanced in an industry that has been undergoing a lot of changes both before, and during, the seven years she has worked with me. Another part of our Happy Pets, Happy Pet Parents experience is that employees choose their service availability. We all love dogs and cats of course, but we all have different special interests. As we discussed, your sitter (I’ll keep her name secret, too), is a real cat person. Other sitters may have more knowledge about certain breeds, or be adept at handling skills, etc. They also have different availability regarding location/proximity to clients, and visit timing. Every team member has the option of turning any particular service down. When they choose to accept a service, it’s because they can be happily involved in that particular service - happy employees creates happy clients. We’re very happy to have you as a valued client, and look forward to your return business! Jerry"
KATHRYN C.
Aug 2014
unknown
Response from HOMESITTERS OF RALEIGH & CARY
"Hello, and thank you for posting. As long time clients, it's good to know we're keeping you happy. Please feel free to call or email any time we do something extra, or better - we want you and your lovable Goldens as clients for many more years!"
Betty B.
Jul 2014
unknown
Response from HOMESITTERS OF RALEIGH & CARY
"Thank you for taking the time to post as review. I'm glad you're happy with our service, and hope to hear from you again soon."
Derrick C.
Jul 2014
Jerry was very quick to respond to my request for service. He was very patient and provided all the details of his service so I understood how the process works. Jerry asked lots of important questions about our dog's habits, likes and dislikes so he understood our needs. Our pet sitter was Fran. She came over prior to the service time to meet with us and our dog. Fran was terrific! She kept us informed and sent text messages about our dog while we were on travel. Fran and Jerry were both terrific. I will definitely use their services again and I highly recommend them for others to use as well. Jerry and Fran, thank you for giving us peace of mind that our dog was well taken care of while we were away!!
Response from HOMESITTERS OF RALEIGH & CARY
"Thank you so much for your feedback! It looks like we have more Happy Pets and Happy Pet Parents. I know Fran will be delighted to see your report. Please let us know anything we can do to be even better!"
Trisha H.
Jul 2014
Great! my cats seem happy, and they are always well taken care of.
Response from HOMESITTERS OF RALEIGH & CARY
"Thank you so much. We appreciate your continued business. Please make sure to let us know what we can do toy make our service work even better for your cats, and you."
Regina S.
Jun 2014
unknown
Response from HOMESITTERS OF RALEIGH & CARY
"Hello - Thank you for taking the time to provide feedback. I'm glad you were happy with our service. Hoping to learn specifically how we might earn all A's next time, I tried calling and emailing you. Please feel free to let me know. I can be reached at 919-870-1550, or at [email protected]."
Cynthia B.
May 2014
One of my cats is super skittish and shy. We've had the same sitter visit nearly every time we've called on Jerry's team and my little scaredy cat immediately warmed up to Tricia and the relationship has only blossomed into a wonderful friendship. I feel such comfort and relief knowing my little ones are in such wonderful care. I know I don't have a thing to worry about when I hire HOMESITTERS OF RALEIGH & CARY.
The sitter keeps a log of each visit and details how it went. It warms my heart to read the day-to-day happenings and interactions between the sitter and my babies.
The sitter keeps a log of each visit and details how it went. It warms my heart to read the day-to-day happenings and interactions between the sitter and my babies.
Kathleen B.
Apr 2014
unknown
Jean E.
Mar 2014
Emily was very professional and self motivated. Our flight was cancelled and she keep in contact to make sure the cats would be okay until we got home. We felt very comfortable with Emily and didn't need to be concerned about the cats.
Jeremy S.
Feb 2014
Our pet sitter is extremely thorough, providing extensive notes and messaging throughout our absence. It's worth the extra few bucks to us to use them over smaller and less established places. We've used this company several times, and will continue to do so when we need pet sitting services.
Response from HOMESITTERS OF RALEIGH & CARY
"Hello and thank you for the review. I'm happy to see clients who find us through another resource completing a review on Angie's List. As we discussed on the phone yesterday, I've made sure we will be able to help your pet family and you in your new location. The same sitter isn't available, but I do have a long-term employee close by. I know you'll be happy with her, and we look forward to hearing from you."
Michael S.
Nov 2013
Liz came and fed, played with, and generally pampered our cat. She even kept the cat box clean. Detailed daily report was also provided.
Response from HOMESITTERS OF RALEIGH & CARY
"Hello - We appreciate a second review from you! I'm sorry I failed to respond to this review in a timely fashion. Seeing the same name twice, I assume I somehow missed that it was a separate review. We appreciate your continued business, and look forward to hearing form you again."
Andrea M.
Oct 2013
Services that Homesitters of Raleigh have performed for us are overnights, daytime walks, both scheduled and impromptu when an emergency need arises. They basically moved into my home for 3 weeks to watch my 2 dogs when I was called away for a business trip to Hong Kong! The best…
Response from HOMESITTERS OF RALEIGH & CARY
"So wonderful to hear from one of our early and long-continuing clients! Working with you has always been a delight. We appreciate your enthusiastic support."
Trisha H.
Oct 2013
HomeSitters Raleigh is a GREAT service. I've been working with them for 6 years.
Response from HOMESITTERS OF RALEIGH & CARY
"Glad to hear from you! We look forward to many more years working with you and your cats."
Beverly M.
Oct 2013
They do a beautiful job. I continue to use them and have been very happy with their service.
Response from HOMESITTERS OF RALEIGH & CARY
"Thank you for taking the time to relate your experience. We aren't able to provide the frequency of service Tycho requires to every client, but I’m so glad it’s been possible for him. It has certainly been a rewarding experience for my staff and me to work with Tycho and you. We look forward to continuing to serve you both."
Michael S.
Oct 2013
They would visit the home once a day per our request to feed, play and clean out the cat boxes. We will continue using their services in the future.
Response from HOMESITTERS OF RALEIGH & CARY
"We’re happy to help you anytime, and appreciate your continued business!"
Melinda Y.
Oct 2013
They are wonderful and I have been using them for almost a year. They are very reliable and let me know if there are any issues. They are also very accommodating if I have any issues. Lisa is my primary dog walker and she is great, she seems to care for my dog. Fran is the back up dog walker who is also excellent. Jerry the owner emails me regularly to make sure everything is going ok. My neighbor has even commented on how well they walk my dog compared to past dog walkers!
Response from HOMESITTERS OF RALEIGH & CARY
"Thank you so much! I’m glad to know we’re keeping your special dog (aren't they all), and you happy. We are delighted to have your family as clients, and look forward to continuing to work with you. Please let us know if there is ever anything extra we can do to help."
Licensing
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FAQ
HOMESITTERS OF RALEIGH & CARY is currently rated 4.9 overall out of 5.
Yes, HOMESITTERS OF RALEIGH & CARY offers free project estimates.
No, HOMESITTERS OF RALEIGH & CARY does not offer eco-friendly accreditations.
No, HOMESITTERS OF RALEIGH & CARY does not offer a senior discount.
Yes, HOMESITTERS OF RALEIGH & CARY offers emergency services.
No, HOMESITTERS OF RALEIGH & CARY does not offer warranties.