Hanson Overhead Garage Door Service

I called Hanson today, the day after I found out about a broken spring. I spoke with Jeremy who is part owner and he was a great and nice guy. He had a fairly full schedule as it is Good Friday, but was able to fit us in at the end of the day. They had a few jobs that went over so Jeremy came out along with 2 of his guys and they knocked out a conversion in about 30 minutes. The guys were all amazing and very friendly. They warranty their labor for 3 years and use heavy duty parts that should last quite a while. Their pricing was also very competitive and we don't have a broken door over Easter weekend. So very HIGHLY recommended!!!!

Everything went well. They made an unpleasant reality as pleasant as possible. The work is of high quality and was completed in less time than projected.

Same-day service provided. Phillip called me when he was on the way from completing his previous job and arrived within minutes of his expected time. He replaced the broken spring, lubricated all moving parts, did a "general tuneup", and tested to make sure the door and opener were working properly. He was very efficient with his time and extremely professional and courteous throughout the encounter. He had replaced the motor last summer so we knew what to expect from him and this company: top-notch and timely service; knowledgeable and professional. Great company.

They were very particular with their work and made sure we understood what we were getting.

This company is under new ownership and management and is very responsive to customer requests.  Technician came out within a day of initial phone call and was on-time and very professional.  He obviously knew what he was doing.  He examined all the mechanical parts, adjusted the sensors (one was off just a little and was causing the intermittent problem), and lubricated the rollers, hinges, springs, and chain.  He also checked to make sure the chain had the proper adjustment/tension.  In addition, he explained everything he was doing and added a number of tips for routine maintenance that I could perform myself every 3 months in order to prolong the life of the mechanisms and avoid trouble calls in the future.  Excellent service delivered in a very friendly and helpful manner.  I wouldn't hesitate to recommend this company and will always use them in the future.

It went very well.  They were prompt and affordable.
They also gave us a quote on a new garage door and opener.

This is an unsafe provider -- I will be reporting this incident to the BBB and documenting it online with pictures.

I want to make sure other families don't use this provider and end up with an unsafe garage door. 

The team did not have the necessary expertise to do the job and left the garage in an unsafe condition after failing to perform the work.

They mentioned they did not have anyone else who could come out (4pm on a Friday) to assist them and mentioned they would send someone else on Monday. 

They said that I could manually open the door and put my cars back in the garage. 

When I rolled the door up, it pop

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unknown

Called Hanson for service and the technician arrived less than 4 hours later.  The door was stopping about 90% of the way down and going back up.  Since Hanson had performed a complete overhaul last year, I knew that they could solve the problem quickly.  The technician arrived earlier than was promised; he did a thorough inspection and determined that there was a little slack in the drive chain for the opener.  He fixed that problem, then did a thorough inspection and lubrication wherever needed.  Within 30 minutes, the door was operating as good as new.