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About us
Grout Guys, LLC is the #1 source for all your Tile & Grout Restoration needs. Dan has served the Raleigh area for over 30 years with tile restoration and repairs. Our goal is to provide our customers with excellent service at a price that is highly competitive in our field. We are fully insured, environmentally friendly, and all of our services and products come with a warranty. Services include: tile and grout repair, tile and grout cleaning, re-grouting, re-caulking, color/clear sealing, loose and replacement tile, mold & mildew removal and shower drain cleaning -- all without using harsh chemicals. We specialize in bathrooms, kitchens and laundry rooms. We realize that you have a choice when it comes to service providers; therefore, your satisfaction is not only guaranteed, it is our goal. We hire courteous employees that will treat your home with care. We offer free estimates within our service area. We take pride in what we do and it shows in our work. We are a local family owned and operated business. Call today for a free estimate 919-740-0984 or email: [email protected]. Also, visit us on the web: https://www.trianglegroutguys.com Let's discuss your options. We look forward to hearing from you!
Business highlights
35 years of experience
Services we offer
Clear and Color Sealing, Grout and Tile Cleaning, Loose Tile Repair & Mold & Mildew Removal, Recaulking, Regrouting, Shower Drain Cleaning, Tile Repair, Tile and Grout Repair or Replacement
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.020 Reviews
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Showing 1-20 of 20 reviews
Jonathan L.
Jan 2019
The work was spread over two days. On both days the technician was on time and completed work in the time estimated. The technician was also extremely considerate and thorough: he took his shoes off when entering the house, he laid down drop clothes to ensure no damage to the floors, and he completely cleaned up after himself. The work quality was excellent. While I couldn't tell you all the details that went into the job I can tell you the rooms look a lot better than they did. In fact, they look better than the initial installation.
Response from Grout Guys, LLC
"We appreciate your willingness to share your experience working with us. I will definitely share this with our team. It was a pleasure working with you. Please let us know if you need anything in the future. Teri"
John F.
Jun 2018
I left a return phone number Thursday AM on their local answering machine-- need grout repair locally on Wilmington. It's now Tuesday PM--- no return phone call.
Response from Grout Guys, LLC
"Hello Mr. [Member Name Removed], our office in the Wilmington area is permanently closed. Sorry we did not get your message, but would have been happy to return your call and give references to other companies in your area."
Gary H.
May 2018
We have use the Grout Guys twice now for three of our bathrooms and they have been professional and have performed excellent work. We are very happy with the results. The first time we used them was over a year ago for our master bathroom and the work has held up extremely well - we are surprised at how white our grout still is almost a year later. We will be using them again for all of our grout and tile needs.
Response from Grout Guys, LLC
"Thank you so much for the kind words. We appreciate your return business. Please let us know if we can help with future projects. Teri"
Susan B.
Mar 2018
Grout Guys made the process easy. Teri was very responsive via email and Dan was prompt with providing his estimate. The installers, Victor and Vasile arrived on time, were friendly and professional, and completed the job same day. I was pleased with the whole experience and would certainly recommend Grout Guys.
Response from Grout Guys, LLC
"We appreciate the feedback from working with us. Will definitely share your review with our team. Thank you for your business! Teri"
Janet P.
Jan 2018
Great. Lee, our technician was a pleasure to deal with. Extremely conscientious. Educated us as well as gave a us a superior job.
Response from Grout Guys, LLC
"Thank you for your kind review of our company. I'll be sure to pass along your excellent review to our team. Please let us know if we can help with future projects. Regards, Teri Grout Guys"
Paul S.
Sep 2017
Prompt and courteous customer service throughout the process. I felt their price was reasonable and am very happy with the results. It was about three weeks from first phone call until the service was completed, but worth the wait.
Response from Grout Guys, LLC
"Thank you for your kind review and letting others know of your experienceworking with us. Please let us know if you need anythingin the future. Thank you, Teri"
David P.
Sep 2017
Great! Shower looks brand new. The color sealed grout was easy to match for the rest of the bathroom. Very professional job. Dan Brennan came out to give me an estimate and explain the process. Teri Brennan answered a few questions over the phone and provided a clearly explained quote through email. Michael, the technician who performed the work, was very pleasant and kept the area clean during and after the work. Highly recommend!
Response from Grout Guys, LLC
"Thank you so much for your kind words. We are pleased everything looks beautiful now. It was a pleasure working with you! Teri"
Laurie E.
Aug 2017
Excellent. From the time of first contact I was provided excellent coordinated services. A free estimate was scheduled immediately, quote was given, scheduling was very accommodating and service was great. My technician was knowledgeable, efficient and friendly. I would highly recommend this company. The floors look better than they did new.
Response from Grout Guys, LLC
"Thank you so much for your kind words and taking the time to let others know of your experience working with us. It was a pleasure working with you. I will be sure to pass along your kinds words to our technician, Michael. Let us know if you need anything in the future. Thank you, Teri"
Barbara J.
Aug 2017
They did a great job. Would use them again.
Response from Grout Guys, LLC
"Thank you for your kind words and review of our company. Let us know if we can help with future projects. Teri"
Alison D.
Jul 2017
Really well. Dan and Terri patiently answered my multiple questions, and Eric arrived on time to do the work. When the caulk started pilling a couple of days later, they immediately sent him back out to check on things. He explained that sometimes caulk goes bad and re-caulked the problem areas. Things happen, and I was please by their responsiveness. Would definitely hire again.
Response from Grout Guys, LLC
"I'm so glad the problem was corrected quickly. Thank you for your thoughts on our company and giving us a chance to correct the problem. We appreciate your business and hope you will contact us if you need anything in the future. Teri"
Jason H.
Jun 2017
Grout Guys did a great job. They were on time, very professional, clean and orderly. And the price was exceptional for all the work they did. I would definitely hire them again.
Response from Grout Guys, LLC
"Thank you so much for your kind words. We greatly appreciate your business and taking the time to let others know of your experience working with our company. Please let me know if we can be of help with future projects. Teri"
Helaine T.
May 2017
This company did a magnificent job. My shower looked like new. All of the mildew and mold was gone and the grout and caulk was perfect. The two gentlemen who did the work arrived on time, were very professional and pleasant. The job was finished much quicker than I expected and they left my bathroom clean.
Response from Grout Guys, LLC
"Thank you so much for your kind review! We are glad to hear the bathroom looks like new again. We appreciate you taking the time to let others know of your experience working with our company. Please let us know if can help with future projects. Teri"
Arturo L.
May 2017
I could not recommend Grout Guys more. We originally hired a "handyman" to do the work and his work fell apart in a few weeks. It was obvious why it fell apart when Dan from Grout Guys came to give us a quote. He explained what they did wrong and all of it made total sense. Grout Guys came in and did the work and all of the areas look brand new, like when we moved in (new construction) almost 10 years ago. My wife and I were also very happy with the three year warranty that was offered. Overall, terrific experience and it was really nice to deal with a well run, local, "mom & pop" company. We couldn't be happier.
Response from Grout Guys, LLC
"Thank you for such a wonderful review of our company and for taking the time to let others know of your experience working with Grout Guys! Please let us know if we can be of service to you in the future. Best Regards, Teri"
Dick C.
May 2017
Excellent, technician was on time, reviewed with me the work order, half way through the job he showed me what he had done, he stayed with the job until it was complete (6 hours of work), never taking a break. The job quality and attention to detail was excellent. Great company, very professional and skilled technician.
Response from Grout Guys, LLC
"Thank you Mr. [Member Name Removed] for your kind review. We are pleased to hear that you are happy with the work that our company performed. Also, thank you for taking the time to let others know of your experience working with Grout Guys, LLC. We look forward to hearing from you in the future! Teri [Hyperlink Removed]"
Charles H.
May 2017
Grout Guys did a great job in re-grouting and re-caulking two of our bathrooms. They were on time, organized, pleasant, and most of all quite competent. I would not hesitate to call on their services again. Highest recommendation.
Response from Grout Guys, LLC
"We are happy to hear you were pleased with the work that we completed. Thank you for taking the time to let others know of your experience with us. Let me know if we can help you with any future projects. Thanks again! Teri"
John I.
Apr 2017
Superb! Professional! Punctual!
Response from Grout Guys, LLC
"Thank you Mr. [Member Name Removed] for your kind review. We are excited to hear you were pleased with the work that we completed. Thank you for taking the time to let others know of your experience with us. We look forward to hearing from you again. Teri"
Michael M.
Mar 2017
I was referred to the Grout Guys by the company that installed my granite. When I first contacted Teri, she was very pleasant. She explained that we lived outside their typical service area, but because of the referral, they would be happy to send someone out. We scheduled an appointment for between 9 and 10AM, and I thought we were all set. On the morning of the appointment, I receive an e-mail around 7:00 AM saying that they couldn't find my address in their GPS and were canceling the appointment. I e-mailed back within 30 minutes explaining that I could easily give them directions, but was told that even though it was not even 8:00 AM, there was no way they could send someone out. There was no sincere apology and no attempt, or even mention of rescheduling. They simply did not want to travel outside of their normal service area, but wanted to maintain a positive relationship with the company that referred them. Teri could have been more upfront and politely declined the job instead of sheepishly firing off an e-mail in the early hours saying they couldn't find my address. While none of our correspondence was impolite, her (their) actions were unprofessional. I suppose if you live in Raleigh, you may have a better experience, but I wasted an entire morning for an appointment that was never going to happen.
Response from Grout Guys, LLC
"Good Morning Mr. [Member Name Removed], I'm sorry we were not able to keep our appointment the other day. Dan could not find your address on GPS, his phone or MapQuest. You are right, we don't serve the Durham area but, because you were referred to us we thought we would try to come out and give you a free estimate. I'm sorry your experience was not what it should have been and we wish you luck in finding a company that can help you with your project. Sincerely, Teri Brennan"
Syan S.
Feb 2017
Grout Guy's provided a reasonable estimate for the work. Tech arrived when they said he would. Professional and quick working. Cleanup was great; he took care NOT to make a mess. Shower now looks great; no mildew, grout replaced on shower floor and the rest of the grout resealed after cleaning.
Response from Grout Guys, LLC
"Thank you so much for your review. We greatly appreciate your business. Please let us know if you have any questions or if we can help with future projects. Teri"
LUANNE L.
Oct 2016
The Grout Guys did an excellent job. Terri was wonderful. She kept in contact with me via phone and email and was very helpful with getting all of my questions answered and keeping my job on track. Dan was professional, knowledgeable about the job and products, on time for our scheduled appointment and prompt in providing the quote/contract for the work to be done. Michael did the tile work. He was punctual, very respectful in my house, and did an excellent job. The 30 year old tile in my bathroom looks new. I would highly recommend them and I have the Grout Guys returning to complete another tile job soon.
Response from Grout Guys, LLC
"Thank you so much for your kind review! We greatly appreciate your business and look forward to coming back next month to do your other work. It's been a pleasure doing business with you!"
Cherie B.
Jul 2016
It didn't go at all. I emailed them from their web page, and Teri Brennan replied. We set up a time for someone to come out and give me an estimate. She called back the next day and said she was sorry, the guy wasn't working that day and it hadn't been put on her calendar. She offered me a time the next day, which didn't work for me. I gave her a couple of other times that would be all right for me, but her response to me was, "I guess our schedules just won't match. Best to you." No offer to see if there might be another day/time that we could work out together. I was going to call and ask if I could speak to the owner, but it turns out she is the owner. I guess they have so much business they don't need mine.
Response from Grout Guys, LLC
"I'm sorry your experience wasn't as good as we aim for and we were not able to find a time for our estimator to come out and give you a free estimate. We'll certainly use your feedback to improve this process. Again, thank you for your feedback. Teri Brennan"
Thomas M.
Mar 2016
GREAT VERY professional. Even helped with unrelated grout cleaning tips.
Response from Grout Guys, LLC
"Thank you [Member Name Removed] for your business! Let us know if you need anything else in the future. Teri"
Emma W.
Mar 2016
Communication was super easy, both over the phone and e-mail. For both the estimate and the actual service, Dan was punctual, tidy, and efficient. He was also very respectful of our belongings. The shower now looks pristine, a major improvement! Would definitely use again.
Response from Grout Guys, LLC
"Thank you [Member Name Removed] for your business! Please contact us again if you need anything. Teri"
Alexander M.
Aug 2015
Grout Guys was always on time, very clean and communication was impeccable. Dan is meticulous, professional and completely trustworthy. He gave us tips on how to maintain the flooring and offered to come back out if we had any problems. My kitchen and bathroom look beyond amazing! I would definitely recommend Grout Guys to anyone needing ceramic tile work done.
Response from Grout Guys, LLC
"Thank you [Member Name Removed] for your business. Please let me know if we can help with projects in the future."
Licensing
State Contractor License Requirements
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FAQ
Grout Guys, LLC is currently rated 5.0 overall out of 5.
Grout Guys, LLC accepts the following forms of payment: CreditCard
Yes, Grout Guys, LLC offers free project estimates.
No, Grout Guys, LLC does not offer eco-friendly accreditations.
No, Grout Guys, LLC does not offer a senior discount.
No, Grout Guys, LLC does not offer emergency services.
No, Grout Guys, LLC does not offer warranties.