Stephanie Davis

Ordered a new garage door. It arrived and was installed on the day they promised. Craig and Alex arrived on time and installed it. It looks great. it is a two-car garage, and the door that I selected is insulated.

Our garage started making a loud squeaking noise and the door was shaking every time we opened and closed it. We called Garage Door Specialists (found by a Google search) and they got us scheduled for two days later. The man that came out was punctual and friendly. He looked at it and ultimately determined nothing was wrong. He actually told us how "great" of condition our garage door was in. Although no service was performed, he charged us the $95 service fee. We didn't mind at the time because we thought "at least we didn't have to fix our garage door!" However... the following morning, our garage door wouldn't open. Clearly it was broken. We decided to reach out to another company that provides free estimates so we didn't have to pay the $95 again for Garage Door Specialists to come back out. The other company came out that day, told us that our torsion spring was broken, and fixed it immediately. That afternoon, we called Garage Door Specialists to ask for a refund of the $95 since we had to pay a different company to diagnose and fix the problem with our garage. The man on the phone was very sassy and refused to give us a refund. So, Garage Door Specialists pocketed $95 for literally doing nothing. I am not one to write negative reviews and wouldn't have ever done so if they had given us the refund we deserved. I do not recommend Garage Door Specialists at all.

I asked them for an estimate and they came out to measure everything. They were on time and professional. When they were done asking what I was considering, and measuring the old door, they told me they would provide an estimate shortly. When they got back to me, they provided some information on several options as well as the estimate. After reviewing the options, I asked about revising the estimate for a different kind of door, then about getting it in a different colour (one that, like the old door, matched my house rather than the trim). They provided revisions to the original estimate and we came to terms on the features and options. I decided to upgrade from their original suggestion, because I liked the spec better. It took a little while to get the parts for what I had ordered, but they kept me up to date on the status. When the door parts finally arrived, they came for the installation appointment, removed my garage old door, installed the new garage door, and set everything up -- tracks, supports, spring, door. There were a couple minor issues, but they worked through them. Even though I had specifically refused a new door operator, they still spent the few minutes to calibrate the one I already had to work well with the new door. When they were done, it looked good and operated smoothly. It has been a few months and I am still pleased with the results. The door looks good and operates smoothly. I think the added insulation helps control the garage temperature a little bit too.

It went well and I was very pleased. Easy to make an appt and the work was done well and at a very reasonable price. Very professional

Very well. Bob was prompt in arrival and called ahead with a timetable. Work was professional and fast.

Bob arrived on time and did a thorough inspection of our door and suggested replacing several hinges and the rollers. He did not try to up-sell us. We were very pleased with the prompt, efficient and reasonably price service.

Sal was very professional and worked very quickly to replace both struts. A minor complication arose on one door, which he addressed quickly and completely. I am very happy with the results.

Very satisfied with competence, attitude of the service person, and willingness to answer questions. Very helpful visit and we will use them for any garage door related needs in the future, without hesitation.

Totally easy. He was here on time, and did a great job.

He installed a strut in 30 minutes which totally fixed the problem of a broken metal crosspiece which was built into the metal door. The strut looks far stronger than the original crosspiece. He also oiled all the hinges, oiled the springs, adjusted the springs, and fixed a light socket in the opener that had not worked for years. The cost, including the service visit, the cost of the strut, and tax, was $139. And he was such a pleasant person!

quick and great service

Team of two showed up earlier and finished in a little more than 2 hours. excellent work, beautiful new garage door. I would recommend them to anyone.

All went extremely well. Arrived promptly as scheduled. Quickly analyzed problems and made suggested repairs in less than one hour as well as lubricating all door opener mechanisms. Door opener actually includes 2 springs and he recommended replacing both since the age of the springs was nearly 15 years and since one had already broken, it was likely that the other would go soon.

We were very pleased with the work performed by Tyler. His response was quick and he had the work finished in a timely manner. There was one spring broken and we chose to replace both springs. The cost of the parts and labor was $324. It was wonderful to be able to get on with our day so quickly.

Awesome.. Professional, friendly, fix quickly, reasonable price.

Michelle in the office was great with getting me a quote, answering questions, scheduling, and even accommodating a special request for the opener hardware configuration. Eric arrived on time for the installation and did a great job. He was clearly well experienced and was able to work with some weird pre-existing wiring, and provided the exact setup I wanted in terms of controllers and their locations. The new system works great and I am very pleased with this company's work.

Office was very prompt in returning my message to set up an appointment, with an appointment available same day 2-4pm. Technician called to see if he could come early, which worked better for me as well. He arrived within the time frame he said, gave me options for the replacement and answered questions I had. Got to work immediately and completed the replacement (including removal of iDrive system and components, which had a completely different spring mechanism) in a timely manner. Upon completion, he cleaned up the work area well and showed me how to use the basic functions of the new opener. Very happy with the service and the product thus far.

Garage Door Specialists responded immediately to our request for estimates. They arrived on time and Tyler was professional and knowledgeable about his work. While here he also replaced a noisy chain drive door opener with a belt driven opener. Work was completed rapidly and everything works as we hoped.

Great job in responding to my request and doing the work. Prompt, courteous and reasonable price.

Absolutely Great!

Perfectly.

Service was as advertised.

Excellent ! Hassle free, total professionalism.

One of my torsion springs on my garage door mechanism failed, Saturday evening, so I thought it would be Monday at best before it was fixed. Got a response from Garage Door Specialists by email at about 11pm that night. Called at 7:30am Sunday AM, and got an answer and an appointment set. Technician called to say he’d be early, which is rare! Jimmy was great! Professional, friendly, and quick working. Replaced both springs, balanced the door, lubed the joints to quiet the door, and advised me what to look for going forward. Wouldn’t hesitate to use them again or recommend them!

My 20 year old garage door openers needed to be replaced. Eric came out to assess one that was malfunctioning and noticed that the belt was frayed. We then looked at the other opener, which was working, and that one was also frayed. He came back out a couple of days later and replaced both. He needed to install a repeater to get one of my vehicles to work with HomeLink. He also took the time to ensure that both vehicles were able to use HomeLink to open the garage before he left. Great job and will gladly use them again.