Forward Relocation

Description of Work: Packed, loaded, shipped, unloaded and unpacked our household furnishings. Move was over 2,000 miles. Much damage to larger pieces due to 27 ft. trailers being used are for hauling general freight - not sprung/suspensions for household goods over a long distance. As a result-scraping, punctures, rubbing and/or grease from the very dirty/greasy floor of the trailer or rubbing against other pieces. Settlement made after 2 months, but did not cover actual damages. Overcharged my credit card, based on high estimate for the move, and took over 1 month to apply credit due. Prior to move, I had asked for quotes for higher insurance coverage, but received no reply. They are probably OK for moves of several hundred miles, but anything longer could cause a similar outcome.

Description of Work: I used their Pack Rat storage service from my home and was ready to use their moving service Forward relocation, but red flags inn my mind about the terms of their contract were very vague and offered no protection for me or my possessions should something unforeseen happen. Without a signed contact and as we were still negotiating the contract, they charged my credit card $500.00. I decided to go with another company on Angie's list instead. I asked Forward relocation to credit my card back the $500.00 and they did not do it. (After I got moved and received my bank statement I realized it.) I called them immediately and they credited back the full amount. Then I realized they had charged me for the Pack rat rental for the past month even though I did not use it! I have called them and they are refunding that amount too. More headaches with their billing and contract verbiage than its worth to me.