Footprints Floors of Raleigh

Fantastic outcome and wonderful process. Our floors look great and when you look at the details, you can tell that fine craftsmanship was involved. The process was easy peasy. We got text and photo updates every evening as the wood was installed.

Shawna and her team did a fantastic job with our floors. They look AMAZING! We are beyond pleased. The team - Luis and Edgar - took wonderful care to cover everything with plastic to minimize the dust and to protect the surfaces and did a great job. In addition to the quality of the work, the quality of the communication was top-notch and much better than I expected. Shawna was easy to reach and quick to respond if I had a question. She also sent lots of progress pictures! The process is a little daunting - having to move all your furniture out is no picnic - but Footprints Floors made it as painless as possible. We 100% would hire them again and have already passed their contact info to several neighbors.

I can't express how thrilled we are with our decision to choose Footprint Floors for our home renovation project. From the moment I conducted a quick online search, Amanda's prompt and attentive service stood out. She promptly scheduled an on-site visit the very next day to assess our needs and provide expert recommendations on replacing our upstairs carpeting with luxurious LVP flooring. Amanda's expertise streamlined the entire process, seamlessly coordinating material orders from the vendor, eliminating any hassle or coordination on our part. We simply provided our desired completion date, and her team effortlessly accommodated our timeline. On the installation day, her skilled crew arrived promptly at 9 AM and diligently worked throughout the day, with Amanda herself remaining on-site to provide regular updates and ensure our complete satisfaction. The end result was nothing short of perfection â precisely the stunning flooring we had envisioned. Footprint Floors delivered exceptional value, outstanding communication, and an overall seamless experience that far exceeded our expectations. If you're considering replacing carpeting in your home, do yourself a favor and choose Footprint Floors. You won't be disappointed with their professionalism, quality craftsmanship, and unwavering commitment to customer satisfaction.

They did a great job refinishing our wood floors.

Footprints Floors did an amazing job helping to finish up my LVP install. They were even able to fix a couple of gaps left by my DIY attempt. They were fast & professional. They did all of the quarter round and floor transitions as well. Very knowledgeable and excellent craftsmanship.

We are very pleased with Amanda and her crew. This is our second time working with FootPrints and we highly recommend their service. Each time they cared greatly about delivering the best service and ensuring our satisfaction and pleasure.

Footprints provided excellent communication during all phases of my flooring replacement project. I was very impressed with the quality workmanship of the crew.

Any questions about my lack of knowledge was researched and sited to me to make sure we choose the right flooring for our specific needs. Also, they were all very flexible when we had unexpected circumstances as carpet was removed.

Could not have asked for better service.

Easy to work with

Shawna and her crew are a pleasure to work with--professional, on time, quality work. The refinished floor came out exactly how we wanted it. We'll be calling Footprints again!

We were extremely disappointed with Footprints Flooring of Raleigh. We chose to install COREtec Plus LVP (which has been on the market for about 20 years) in our living, dining and kitchen areas and down the hall leading to the bedrooms along with an upstairs landing/hallway. Shawna gave us a shopping list of the amount of COREtec LVP and accessory pieces they would need to complete the job. Imagine my surprise when Amanda approached me on Day Two of the installation and told me that the crew could not get the COREtec threshold to work on the transition between the LVP and the bedroom carpeting. She had already purchased some vinyl threshold that blended with the flooring and wanted my approval. I was flabbergasted, to say the least. I would never had an installer say they did not know how to install something (she blamed it on the COREtec product.) I felt that I had no other choice at the time, so I went along with it. A simple Google search and a few YouTube videos later I can see how the carpeting to LVP transition should have been handled. Certainly, as professional installers, they should have been able to figure this out. They later managed to install the COREtec threshold on one of the doorways leading into a carpeted bedroom. They did not bother to change the other two thresholds at the end of that hallway (same carpeting in all bedrooms.) Now I have mismatched doorways at the end of my downstairs hall, and they refuse to make it right. The threshold we purchased was enough for about twelve doorways; we have seven and only two have COREtec installed. According to Amanda, they damaged some when they were trying to make it work. Shawna claimed that as measured there was only enough COREtec threshold left to do one more doorway. I took her at her word, but after they left I measured for myself and found that the remaining piece will do the other two doorways at the end of the hall, so that at least all the downstairs rooms would have matching thresholds. She refuses to come back. They did a terrible job on the base molding; joining pieces along the wall with 90 degree angles and smearing caulk all over the joints without wiping away the excess when it was still workable. Shawna claimed that was a job for the painters. She was good to work with...until there was an issue. Then she refused to apologize, take ownership or make things right.

Good communication, on-time completion and cleaned up the place well

Footprints is wonderful. They removed old carpet, properly prepared the concrete slab, helped choose the proper material, and did a marvelous job installing the new materials. They completely cleaned up everything and their price was very reasonable. Footprints has my strongest possible recommendation for any and all flooring work.

FootPrint floors of Ralieigh did a wonderful job of repairing our hardwood floors, that had suffered water damage. I give them a 5 star rating from beginning to end. Owners Shawna and Amanda were so nice to work with.

Had Footprints out to refinish wood floors in our home. Everyone on their team is fantastic and their end result is amazing. I would recommend them to everyone. They do such great work and are very responsive and clear during the process. You will not regret working with them.

I had several boards that needed to be replaced. Did a google search for a flooring company. Picked 3 that had good ratings, and started calling in no particular order. The first company never returned my call. The second company set up a free estimate the day I called but never showed up the next day. You can see who did respond, show up, and did an excellent job. I value my time and my money and Footprints Floors valued that also. They were able to come out for the estimate within 3 days, get me the estimate the same day they saw the damage and schedule the work within a week. The team that came out knew the job and knocked it out with no issues, and excellent cleanup. Would recommend them over and over, I actually just texted their site to my squad who are all home owners and will be sharing in my community FB Group. Thanks again for your excellent work.

The contract clearly stated that the team would remove and return large pieces of furniture to the home. The firms owners refused to return any furniture to the home at the end of the project. They became quite rude, disrespectful, and unreasonable when we attempted to resolve this. Ultimately, family members and friends helped us.

Shawna and Amanda were great to work with through the initial contact and consultation, scheduling the project and answering questions, and during the project execution. Very personable and responsive to questions. We had the whole first story flooring redone, half was refinishing a 25 year old hard wood floor, the other half was removing existing linoleum and carpet, replacing it with LVP and LVT. The floors turned out great. The hardwood is beautiful and the LVP/LVT looks wonderful. Overall they did a great job on the flooring. Their crew was professional, respectful of our house, willing to discuss any questions we had during installation, and cleaned up after the job was done. We will certainly recommend this team to our friends and would use them again.

Shawna and Amanda were amazing to work with. This was our first home improvement project and they walked us through everything. The crew was super professional and they cleaned up really well after they were finished. I highly recommend them!

Excellent to work with. Great communication. Crew was professional and fantastic. Will hire them again.

Shawna and Amanda were exceptional with communication and customer service. I did my due diligence with getting several bids and quotes and Footprints was BY FAR top notch in customer care and communication. Then when it came time for install, their install team was very professional, meticulous and installed a beautiful product. I could not be happier with Footprints Floors. Top Notch from beginning to end.

If you need your floors refinishedâ ¦look no further than Footprints Floors you will not be disappointed

We are very pleased with our new floors! Sergio and his team did a superb job. We thoroughly enjoyed working with Shawna and Amanda.

I can't say enough positive things about Shawna and her tremendous team. We are so pleased with the work they did in our home and she was a top-notch professional the entire time we worked together. The service quality + time to completion is unmatched in my opinion. Do yourself a favor, and hire Footprint Floors!