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Footprints Floors of Raleigh
Wood Flooring Refinish, Commercial Wood Flooring Refinishing Service,
About us
Hello! We are Footprints Floors, we've been in business for 11 years, but are new to Angi Leads in Raleigh and the surrounding area. At Footprints Floors, we know that great impressions start with great floors! We offer flooring installation and refinishing services, in the Raleigh area, to help you get the perfect look for every room in your home. Because floors are all that we do... we do them best! With no showrooms to maintain or products to sell, we can focus on you and provide you with the best craftsmanship for your home. Our master craftsmen expertly install your floors, baseboards, backsplashes, and tile details for a stunning look that lasts. Financing available
Business highlights
17 years of experience
Services we offer
Tile: Ceramic and Porcelain - Install - Materials Not Provided by Consumer , Tile: Ceramic and Porcelain - Install - Materials Provided by Consumer
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.835 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 0% | ||
| 0% | ||
| 6% | ||
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Filter reviews by service
Showing 1-25 of 35 reviews
Adam J.
Oct 2023
Footprints Floors did an amazing job helping to finish up my LVP install. They were even able to fix a couple of gaps left by my DIY attempt. They were fast & professional. They did all of the quarter round and floor transitions as well. Very knowledgeable and excellent craftsmanship.
Thomas P.
Aug 2023
We are very pleased with Amanda and her crew. This is our second time working with FootPrints and we highly recommend their service. Each time they cared greatly about delivering the best service and ensuring our satisfaction and pleasure.
Megan K.
Aug 2023
Footprints provided excellent communication during all phases of my flooring replacement project. I was very impressed with the quality workmanship of the crew.
Susan C.
Jun 2023
Any questions about my lack of knowledge was researched and sited to me to make sure we choose the right flooring for our specific needs. Also, they were all very flexible when we had unexpected circumstances as carpet was removed.
Richard J.
Jun 2023
Could not have asked for better service.
Amber J.
May 2023
Easy to work with
Margaret J.
Mar 2023
Wood Flooring Refinish
Shawna and her crew are a pleasure to work with--professional, on time, quality work. The refinished floor came out exactly how we wanted it. We'll be calling Footprints again!
Amy L.
Mar 2023
We were extremely disappointed with Footprints Flooring of Raleigh. We chose to install COREtec Plus LVP (which has been on the market for about 20 years) in our living, dining and kitchen areas and down the hall leading to the bedrooms along with an upstairs landing/hallway. Shawna gave us a shopping list of the amount of COREtec LVP and accessory pieces they would need to complete the job. Imagine my surprise when Amanda approached me on Day Two of the installation and told me that the crew could not get the COREtec threshold to work on the transition between the LVP and the bedroom carpeting. She had already purchased some vinyl threshold that blended with the flooring and wanted my approval. I was flabbergasted, to say the least. I would never had an installer say they did not know how to install something (she blamed it on the COREtec product.) I felt that I had no other choice at the time, so I went along with it. A simple Google search and a few YouTube videos later I can see how the carpeting to LVP transition should have been handled. Certainly, as professional installers, they should have been able to figure this out. They later managed to install the COREtec threshold on one of the doorways leading into a carpeted bedroom. They did not bother to change the other two thresholds at the end of that hallway (same carpeting in all bedrooms.) Now I have mismatched doorways at the end of my downstairs hall, and they refuse to make it right. The threshold we purchased was enough for about twelve doorways; we have seven and only two have COREtec installed. According to Amanda, they damaged some when they were trying to make it work. Shawna claimed that as measured there was only enough COREtec threshold left to do one more doorway. I took her at her word, but after they left I measured for myself and found that the remaining piece will do the other two doorways at the end of the hall, so that at least all the downstairs rooms would have matching thresholds. She refuses to come back. They did a terrible job on the base molding; joining pieces along the wall with 90 degree angles and smearing caulk all over the joints without wiping away the excess when it was still workable. Shawna claimed that was a job for the painters. She was good to work with...until there was an issue. Then she refused to apologize, take ownership or make things right.
Manoj K.
Jan 2023
Good communication, on-time completion and cleaned up the place well
John M.
Dec 2022
Footprints is wonderful. They removed old carpet, properly prepared the concrete slab, helped choose the proper material, and did a marvelous job installing the new materials. They completely cleaned up everything and their price was very reasonable. Footprints has my strongest possible recommendation for any and all flooring work.
Response from Footprints Floors of Raleigh
"We appreciate this so much, John. We were so happy to give you a final product that you were pleased with. I hope we get the opportunity to work together again!"
John J.
Dec 2022
FootPrint floors of Ralieigh did a wonderful job of repairing our hardwood floors, that had suffered water damage. I give them a 5 star rating from beginning to end. Owners Shawna and Amanda were so nice to work with.
Tyler S.
Dec 2022
Wood Flooring Refinish
Had Footprints out to refinish wood floors in our home. Everyone on their team is fantastic and their end result is amazing. I would recommend them to everyone. They do such great work and are very responsive and clear during the process. You will not regret working with them.
Response from Footprints Floors of Raleigh
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Angela B.
Dec 2022
I had several boards that needed to be replaced. Did a google search for a flooring company. Picked 3 that had good ratings, and started calling in no particular order. The first company never returned my call. The second company set up a free estimate the day I called but never showed up the next day. You can see who did respond, show up, and did an excellent job. I value my time and my money and Footprints Floors valued that also. They were able to come out for the estimate within 3 days, get me the estimate the same day they saw the damage and schedule the work within a week. The team that came out knew the job and knocked it out with no issues, and excellent cleanup. Would recommend them over and over, I actually just texted their site to my squad who are all home owners and will be sharing in my community FB Group. Thanks again for your excellent work.
Response from Footprints Floors of Raleigh
"This is wonderful to hear, thank you, Angela! Service and communication are so important to us, and we are so glad we hit the mark for you. Thanks for the kind words about our crew. They are the best! Let us know if there is ever anything else we can do for you."
Sharon G.
Oct 2022
The contract clearly stated that the team would remove and return large pieces of furniture to the home. The firms owners refused to return any furniture to the home at the end of the project. They became quite rude, disrespectful, and unreasonable when we attempted to resolve this. Ultimately, family members and friends helped us.
Response from Footprints Floors of Raleigh
"Hi Sharon, We missed the mark on communication about the timing for moving back the large items and about the need for all the small items to be cleared away so we could move the big items when the job was completed. We did offer to fulfil our contractual obligation to you and come back and move those large items once all your smaller items were moved. Unfortunately, as a small business, we were unable to shift our crews schedules to do that as quickly as you would have liked. We hope you are enjoying your new floors."
Tom B.
Jul 2022
Wood Flooring Refinish
Shawna and Amanda were great to work with through the initial contact and consultation, scheduling the project and answering questions, and during the project execution. Very personable and responsive to questions. We had the whole first story flooring redone, half was refinishing a 25 year old hard wood floor, the other half was removing existing linoleum and carpet, replacing it with LVP and LVT. The floors turned out great. The hardwood is beautiful and the LVP/LVT looks wonderful. Overall they did a great job on the flooring. Their crew was professional, respectful of our house, willing to discuss any questions we had during installation, and cleaned up after the job was done. We will certainly recommend this team to our friends and would use them again.
Jessica M.
Jun 2022
Shawna and Amanda were amazing to work with. This was our first home improvement project and they walked us through everything. The crew was super professional and they cleaned up really well after they were finished. I highly recommend them!
Response from Footprints Floors of Raleigh
"You're too kind, Jessica! We were so happy to work on your project and to give you new floors that will last. Thank you for trusting us!"
Lisa J.
Apr 2022
Excellent to work with. Great communication. Crew was professional and fantastic. Will hire them again.
Robin B.
Apr 2022
Shawna and Amanda were exceptional with communication and customer service. I did my due diligence with getting several bids and quotes and Footprints was BY FAR top notch in customer care and communication. Then when it came time for install, their install team was very professional, meticulous and installed a beautiful product. I could not be happier with Footprints Floors. Top Notch from beginning to end.
Response from Footprints Floors of Raleigh
"Wow, we appreciate this so much, Robin! We highly value customer service and communication so we are always thrilled to hear we have hit the mark. We really enjoyed working on your stairs and landing and are so glad you are happy!"
Ken B.
Apr 2022
Footprints were awesome to work with, the tile looks great! I’d definitely work with them again.
Paul M.
Mar 2022
Wood Flooring Refinish
If you need your floors refinishedâ ¦look no further than Footprints Floors you will not be disappointed
Response from Footprints Floors of Raleigh
"Thank you so much! We loved working with you guys on your beautiful new home. We wish you the best in your new life in NC!"
Thomas P.
Oct 2021
We are very pleased with our new floors! Sergio and his team did a superb job. We thoroughly enjoyed working with Shawna and Amanda.
Response from Footprints Floors of Raleigh
"Thank you so much, Thomas! We loved working with you and Rose on your floors. We are so happy with how they turned out and even happier that you are satisfied!"
Amanda G.
Oct 2021
Wood Flooring Refinish
I can't say enough positive things about Shawna and her tremendous team. We are so pleased with the work they did in our home and she was a top-notch professional the entire time we worked together. The service quality + time to completion is unmatched in my opinion. Do yourself a favor, and hire Footprint Floors!
Response from Footprints Floors of Raleigh
"Wow, thank you so much for the kind words. You were so great to work with, and we were thrilled to see how your floors turned out with the dark walnut. Gorgeous! Let us know if we can ever be of help to you again!"
Linda P.
Aug 2021
Wood Flooring Refinish
It was awesome. Showed up when they were suppose to. They did a fantastic job repairing the floor. Cleaned up after job was finished!
Response from Footprints Floors of Raleigh
"Thank you so much! After you went through so much to fix that leak by your back door, I?m glad we could find a good fix for your floors so you can just enjoy your beautiful back deck without any more worries. Please let us know if there is anything we can do for you in the future."
Maureen L.
Jul 2021
I would highly recommend Shawna and her team. We will definitely contact them again for our flooring projects. Beautiful work!
Response from Footprints Floors of Raleigh
"Thanks so much for your great review, and for your kindness to me and my crew. We are so glad you are happy with your beautiful bamboo floors, and that we were able to get the project finished before your company comes in."
Ann J.
Jul 2021
Enjoyed working with Shawna. Very easy process of getting an estimate, and we were able to get our installation scheduled quickly. Materials were delivered exactly when promised, and the crew showed up on time each day and worked steadily to complete our job in 4 days. Shawna stopped by daily to check progress, and communication was great throughout the process. The crew worked hard, were very professional, and left the site tidy and clean each day. When they were finished, they did a thorough clean up, vacuuming the floors and removing all debris. The floors are beautiful, and we are very pleased! Highly recommend.
Response from Footprints Floors of Raleigh
"Thank you! Your new solid oak prefinished floors look great with your existing oak floors and we couldn?t be happier that you love them too."
Licensing
State Contractor License Requirements
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FAQ
Footprints Floors of Raleigh is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Footprints Floors of Raleigh accepts the following forms of payment: CreditCard
Yes, Footprints Floors of Raleigh offers free project estimates.
No, Footprints Floors of Raleigh does not offer eco-friendly accreditations.
No, Footprints Floors of Raleigh does not offer a senior discount.
No, Footprints Floors of Raleigh does not offer emergency services.
No, Footprints Floors of Raleigh does not offer warranties.