FitTech & Assembly

My treadmill stopped working. I diagnosed the problem online with the manufacturer and ordered the appropriate parts. Fit Tech installed the parts and tuned up the treadmill. This firm was easy to deal with. Another firm on Angie's List did not respond to my online enquiry or return phone calls.

The bicycle guy that put my bike together was good. It was an excellent job. I thought they were overpriced for what they did, but that's just because I guess everything costs $100 now. The bike works well.

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Technician was fantastic!  Very courteous and professional.  He had to unbox the treadmill and cart it into the house from the garage and assemble, which he did quite willingly and quickly.  Very pleased with the whole transaction and considering what was involved, believe that $160.00 was quite reasonable.  Would highly recommend this company.

Everything went perfectly.

Service was absolutely fantastic.  When I called, the technician on the phone walked me through how to get additional information for the repair by running my hand under the band so that I could forgo the $100 evaluation visit, since it was already obvious the band needed to be replaced.  He even called Precor for additional validation.  He walked me through the process and send me both the invoice for the parts as well as an estimate for the whole job so that I would clear on the cost upfront. Payment was done online and was very easy.  On the day of the repair, the technician  called to adjust his arrival time, so we wouldn't wait around. He was courteous and very professional and answered all of my questions.  We had an older version band that produces a lot of black dust (which stains the carpet) and he took the time to clean out the treadmill and even adjusted the matt underneath.  He got some stains on the carpet of our new home and came back the next day with a carpet cleaner to remove it and told us the proper solvent to use in the future to get the stains out from the treadmill. The carpet was left impeccable, something we have never been able to do before in our previous home. Overall this was an excellent experience with unbelievable customer service. I would absolutely use them again!

Bruce, the technician who came to our house, was friendly and knowledgeable.  He found the problem, told me which part to order, and came back later in the month to install it.  He also showed me how to lubricate the tread and rollers and cleaned the machine's interior.  Bruce also tuned up my stationary bicycle, checking the interior, vacuuming it out, and tightening various bolts.
The B for communication is because there was some confusion over ordering the replacement walking deck. The order somehow got dropped by Fit Tech's office, which introduced some extra delay in getting it installed; Scott at Fit Tech was very apologetic about it.

The price I was quoted before the job was the same as the one charged. No surprised. I was very happy with the service.

I first contacted this company in late February and inquired about having a treadmill reassembled as it was disassembled for a move from Texas to Maryland.  The FitTech representative I spoke with asked if I was certain that I had all the parts and pieces for reassembly.  When I told him that I was not 100% certain the movers had saved everything from the dis-assembly, he recommended that I order a hardware kit for $70.00.  Otherwise, he could not guarantee that the repair technician would have all the necessary parts for my particular brand and model of treadmill.  
I agreed to purchase the kit and had to wait a few weeks for it to be shipped to the technician.  I paid 69.66 for the kit, plus $13.00 for shipping.
Once the technician received the hardware kit, he contacted me and made an appointment to come out to repair the treadmill on 3/21/2014.  
The technician arrived on time and I explained the situation with the treadmill.  He got to work, but there were two instances where I had to assist the technician because the pieces of the treadmill were bulky or heavy and he could not move them or hold them in place, and connect the fasteners, by himself.  The technician was very polite, professional, and apologetic for having to ask for assistance.
Once the treadmill was back together, the technician plugged it in and attempted to run through the normal operation of the treadmill.  Unfortunately, it appeared that some of the computerized components were damaged during the move and the technician did not have the capability to diagnose the specific circuit board that was causing the problem.
After discussing the situation with the technician, he advised that further repair may exceed the the value of the treadmill and that purchasing a new one would be the more economically viable solution.  
I appreciated his candor and his professionalism in helping me to save money on what could have been a very costly repair that truly wasn't worth it.
However, I will probably not use this service in the future for several reasons:
1. The wait time between first contact and the final appointment was almost four weeks.  I understand that not every business will have parts for every machine, but having the customer wait weeks while parts are ordered and then paying for the parts and shipping only to have a non-functioning machine at the end of the service call is below my expectations.  Additionally, when the technician left, there were no 'spare parts' left over from the hardware kit I paid for.  Granted, I should have asked the technician if everything in the kit was used and if anything was left over, but it would have been nice for the technician to volunteer that information.
2.  The technician needed my help to put the treadmill back together.  I specifically told the FitTech representative and the technician that I needed a treadmill re-assembeled.  I do not expect to have to assist a repair technician in the performance of his duties.  Armed with the brand and model number of the treadmill, I expect a repair company to have enough knowledge regarding the level of effort needed to know how many technicians will be needed to repair/reassemble a machine without relying on a customer's help.  
3.   The technician did not have the proper equipment to diagnose the electrical/computerized components of the treadmill.  I expect that a company that deals with these types of machines and specializes in the maintenance and repair of the machines to have all the necessary tools and diagnostic equipment available to complete a repair.
4. The labor cost was $120, for a total cost of $202.66, yet I am without a functioning treadmill.  The technician was kind enough to inform me that they also offered a disposal service.  For an additional $75 they would be able to remove and dispose of the non-functioning treadmill.

Professional and knowledgable.  If you have questions about what goal to buy for your application Don will do a great job of helping you get what you need.  Overall very pleased with install - leveled the goal and backboard lined it up fantastically to maximize the shooting area in my driveway.

I called this company and he came right out within a couple hours and completed the assembly in under an hour  and charged me $50. Awesome experience!

The whole process from first call to completed installation was less than two weeks.  Once the goal arrived they were out the next day to start the installation.  Everything went smoothly and these guys are very professional in how they operate.  We now have one of the best looking hoops in the neighborhood.

I would highly recommend Don (the installer) and FitTech.  Don helped us to acquire and install the most functional, pleasing goal for our space.  A well done, professional job.  Get it done right the first time with this company!

Working with FitTech went very smoothly.  The timing and process was clearly communicated and I was able to schedule the install very soon after having the goal on hand.  The install was completed in two steps.  The installation of the anchor base was very thoughtful done - making sure that it was set at a good distance from the edge of the driveway.  Two people came for the assembly and install of the goal.  They made quick work of it.  They clearly know what they are doing and having this done by professionals is well worth the cost.

They were fine, they didn't charge us, because the equipment was under warranty.

Service person showed up exactly on time.  He described what he was doing as he did it and he gave advice on how to best maintain the equipment to prolong its useful service.

Professional, prompt,courteous. Price for repair was reasonable.

Don showed up on time, was very courteous, and completed the job within the time promised. They checked to make sure everything was working properly before they left and asked if we had any questions. We were satisfied with the service and will use them again should the need arise.

They were okay.  They seemed nice but I needed some help afterwards and they did not want to come out again; maybe I was too far away for them.  The treadmill is not working.

Two gentlemen arrived on time and disassembled both pieces of equipment.  They had to move the equipment from the second floor on one house to the second floor of the new house.  They did a great job.  They assembled the equipment and made sure it was working properly.   The equipment was very heavy and the stairs did not help.  They never complained and finished within a reasonable time.  I will use this company in the future for any exercise equipment moving and maintenance.

It went very well.  Scott did a great job, efficiently and quickly, demonstrating his expertise with fitness equipment.  He was also very professional and personable.  I highly recommend!

We were pleased with the service.  As noted, Scott (FitTech's primary contact) was very responsive and reliable, as was the local crew who came out and did the install.  They arrived when they said they would and took care of the install promptly.  They were concerned with quality and making sure that I was happy with what they did.  They even did a good job of cleaning up after themselves, which isn't the case with every contractor.  As well, they called to follow-up a few days later to make sure that I was happy with everything.  So, all in all a good experience.  I would recommend giving FitTech a call if you need a basketball goal installed.

The installation was done in two stages. First to dig the concrete pier and the second was the actual assembly of the basketball goal. They arrived on both occasions on time, were very professional and made both stages look easy. Even though I contacted them very close to Christmas, assembly was done in time for my boys to enjoy playing basketball on the new goal Christmas morning. I couldn't have asked for a better experience.

Very well.