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Element Service Group Mechanical LLC
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
At Element Service Group Mechanical we understand that exceptional customer service matters. Whether we are repairing, replacing or preforming preventative maintenance, our attention to detail and commitment to exceptional customer service ensures you and your family's comfort, safety and peace of mind.
Business highlights
Emergency services offered
15 years of experience
Services we offer
At Element we are a customer friendly HVAC contractor. We offer repairs, change outs, gas services and more. Give us a call for all of your HVAC needs!, maintenance
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.028 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 4% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 28 reviews
Joe D.
Mar 2018
On time, on budget, great result. He even sent a person by a year later when I messed up a small 50 cent size area and fixed it free of charge. Bob’s a real professional. By the way, everyone that sees the floor is really impressed
Brian C.
Jul 2017
It went well.
PAUL U.
Jul 2017
Great, was able to repair a unit that wasn't working that another repair service said would cost close to $2000 in just parts and suggested replacing the system for $9000. Element is an authorized Trane dealer which was perhaps my mistake for asking just any service provider to look at our system, even one that is highly ranked on Angie's List.
Anita S.
Jun 2017
It went really well. Our provider was very knowledgeable. We have Nest Thermostats, and they were actually able to teach us some things about it we didn't know about them, which was extremely helpful.
Daisy A.
Jun 2017
I am happy with the outcome.
Russ S.
May 2017
James with Element showed up performed diagnostics and determined my fan motor was shot. He went and got the part. he was having trouble because my unit is so old. He called another tech that lived close by JD. Together they got me up and running on a Saturday! These guys were professional, friendly and went above and beyond to make sure I was taken care of. I would recommend this company to anyone!!!! Thank you Element!!!!
Manasi G.
Apr 2017
Did a good job without trying to sell unnecessary services.
Response from Element Service Group Mechanical LLC
"We are happy we were able to resolve your HVAC issue in a non-pressuring environment! Thank you for your business!"
AMY D.
Mar 2017
Great. I called the main office and someone picked up and dispatched a technician for me. I had someone at my house by 9:45. The technician was courteous and explained his work. The expense was not fun but I think fair for emergency work.
Response from Element Service Group Mechanical LLC
"Thank you so much for choosing Element! Our service techs try to go above and beyond when explaining the HVAC problem to home owners. I am happy your are warm and cozy!"
Clinton T.
Mar 2017
I have had Element Service work at my house for three years. Their team is always professional and on time. Their work is great and they are able to finish in a timely manner.
Response from Element Service Group Mechanical LLC
"It is our pleasure to provide your family with optimal service. Thank you for your business."
Kory M.
Feb 2017
Great, the unit is still working.
Response from Element Service Group Mechanical LLC
"We're glad the unit is still working! Thanks!"
Bob F.
Feb 2017
The technician arrived on-time, neatly dressed, and completed our semi-annual servicing in about 45 minutes. We were very pleased and love their responsiveness...! Bob Fesler 919.985.4151
Response from Element Service Group Mechanical LLC
"Having a neat clean tech makes a homeowner feel more comfortable in their service and we are happy to be able to of been able to preform your annual maintenance. Thank you for the opportunity!"
Joe D.
Jan 2017
Called Element and they promptly came out and assessed the situation, and made what I consider a great recommendation to replace it with a dual heat pump and natural gas type system to give us both warmth in the winter and cooling in the summer. They installed when they said they would, and wow, what a quality install which included replacing the 30 yr+ old duct work. They explained and demo'd how the unit worked. They seemed to really know their business. They did a thorough inspection an even discovered that the vent under the kitchen sink never had duct work installed to it when the house was built. I thought the price was fair for what we got. I will say our winter utility bills are significantly lower than they used to be. I liked them so much they will doing the maintence on the unit, and when it comes time to replace the upper unit system we'll select them again. They are that good compared to all the other HVAC service people we've had over the years. Above all they were honest in their dealings, not trying to oversell us like another vendor tried to do.
Response from Element Service Group Mechanical LLC
"We are so happy to hear about your wonderful experience! Quality work and loyal customers are aspects of Element that not everywhere offers. Thank you for using us and we cannot wait to do business together in the future!"
Robin R.
Jan 2017
It went great - the installers were professional and did the work quickly. Subsequent issues with the system were promptly addressed, and I was kept well-informed of the process and progress. The seasonal tune-up is a great service as well.
Response from Element Service Group Mechanical LLC
"Efficiency is the key and we are glad to hear you had such a warm experience!"
Burt C.
Jan 2017
Went great. Good group to work with.
Response from Element Service Group Mechanical LLC
"Here at Element customer service and exceptional work are qualities we strive for. We are so happy your service went perfectly, hopefully you will use us again! Thank you for your business!"
Nate K.
Jan 2017
Gret they came in did the work and was fast and cleaned up after .... I have had no problems since
Response from Element Service Group Mechanical LLC
"We're so glad we could help! If you need any future service don't hesitate to give us a call!"
Nate K.
Jan 2017
Gret they came in did the work and was fast and cleaned up after .... I have had no problems since
Response from Element Service Group Mechanical LLC
"We're so glad we could help! Call us for your future HVAC work!"
April P.
Jan 2017
They were very professional, did everything in a timely manner, respectful, great work! I would recomend them to family and friends.
Response from Element Service Group Mechanical LLC
"Thank you for letting us instal you new unit! We understand the customers time is valuable, therefore we try to make the install process as smooth as possible!"
Sherry A.
Jan 2017
very professional, prompt, good priced great customer service
Response from Element Service Group Mechanical LLC
"We are so happy we could help with your system! Thank you for your business and support!"
Neil P.
Jan 2017
Brian completed the repair quickly and was very knowledgeable. Heat works great now.
Response from Element Service Group Mechanical LLC
"[Member Name Removed]! We are so glad you were happy with your service! We hope you will use us in the future!"
Andrew M.
Jan 2017
Element did a fantastic job. Their Service Technician, Brian, was prompt and very thorough in his evaluation of my unit. After performing my annual maintenance he advised me of a hole in my heat exchange. He took me to the unit and showed me the damage. I was shocked to see this and to find out the potential harm it could cause to my family because of Carbon Monoxide. He was able to find a replacement and get it installed in the next couple days. This put my wife's mind at ease. Their pricing is very fair and know that some other companies might have tried to sell me a whole new unit. I appreciate their professionalism and honesty.
Response from Element Service Group Mechanical LLC
"(Member name removed), we are so happy you enjoyed your service. Thank you for doing business with us. Its customers like yourself that make our jobs easy!"
James E.
Sep 2015
unknown
Bruce D.
Aug 2014
It went very well. They did what I had asked them to do. They seem to know what they were doing and completed the job in a timely manner. It was uneventful. They were recommended by the company that installed the gas line.
Becky F.
Jan 2014
Very we'll, they were great!!!!!!!!!!!
Wortham B.
Aug 2013
A gentlemen named Keith came to the home. I was impressed off the bat because he wore those little slippers that go over the boots. He respected my home. He was prompt and efficient. I had an issue where my air conditioner would turn on and turn off 20 seconds later. He evaluated my unit in the attic as well as the thermostat. It turned out to be both a bad thermostat and a bad zone control board. I thought I was going to have to pay a lot for that, but he actually took the time and called in the zone board and found it was still covered under warranty. I paid only for his time and the new thermostat, which is much nicer than the one I had. He handled the claim for the faulty board and I was never billed for it. He even had one on his truck which was great as I was worried we would be without air for a day. Not the case! I gave his card to both my neighbors and highly recommend him.
Ronnie C.
Aug 2013
I had called the company that installed the unit but they were not able to come out for a week. Then my son came over who had just had a new unit installed by Element Service. I called them late in the afternoon and Keith was able to come the next day. It was a minor problem that he was able to fix in less than 30 minutes. He was not going to charge me but I insisted on paying something so gave him $50. I'm sure that's not even the rate for a service call but it made me feel better!
Licensing
State Contractor License Requirements
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FAQ
Element Service Group Mechanical LLC is currently rated 5.0 overall out of 5.
Element Service Group Mechanical LLC accepts the following forms of payment: CreditCard
Yes, Element Service Group Mechanical LLC offers free project estimates.
No, Element Service Group Mechanical LLC does not offer eco-friendly accreditations.
No, Element Service Group Mechanical LLC does not offer a senior discount.
Yes, Element Service Group Mechanical LLC offers emergency services.
No, Element Service Group Mechanical LLC does not offer warranties.