ECO IRRIGATION INC

"Mr. [Member Name Removed] has been a long standing customer of ours, who has had the same issue since the first day we arrived at his home. There is very little water pressure in his whole community. The water pressure is so low, that it will not pop up all the heads during the daytime and he relies on a nightly increase in water pressure to make the system operate marginally. We have told the customer from the beginning he needs to install a booster pump, which he has not. The other issue we constantly run into, is debris in the irrigation mainline, due to improper winterizing of the system, which we do not perform. With the low water pressure and debris (pine mulch) in the lines, it causes his valves not to close and damages them, and they need to be replaced. If the water pressure was higher we could blow the debris out of the line and move on, in his system's case it makes it very difficult and time consuming. I have no control over the water pressure or the debris in the line, so I have a difficult time, with the customer complaining about the cost to repair his system, when he has been told what the root cause of the problem is. Furthermore the only communication we had with Mr. [Member Name Removed] until July 27th were test messages to my technician, who instructed him to call the office and speak to me or my scheduler Charles. This is our normal procedure, so we can gather all the necessary information to properly schedule an appointment. Mr. [Member Name Removed] never reached out to us by phone until the day after he posted this review, so we could have made an appointment with him. It has been our experience, that trying to do this by text message is time consuming for all parties involved and critical information is left out. If we gather this information in a conversation, before we arrive the service call goes much smoother and the customer has a great experience with us. John L Marmorato President Eco Irrigation Inc."

"We did not install the system at the customer’s home. When we arrived on our first visit we noticed pressurized PVC pipe hanging from the ceiling and on the side walls of the garage. This is a code violation and a very bad practice. This pipe is exposed and can be easily damaged or could freeze and burst flooding the garage. I made the decision not to alter the pipe as requested by the customer."

"Upon receipt of the invoice the customer asked by email for a substantial decrease in the bill. Yes the job did take 6.5 hours as it was a difficult excavation dealing with multiple pipes and rock. As far as the labor rate we charge it is in the range of any other trade professional in the area. I always find it interesting how someone who never has done a repair such as this, knows how long it should take."

"I am not sure how this customer heard $90.00 for the scope of the work we performed.Our minimum service charge is $95.00 and we worked on this project for 2.5 hours. Ultimately I only charged him what he thought he heard."

"We stand behind our work and our other reviews here on Angie's list. In business there are times when for various reasons you must cut ties with certain customers. I made the executive decision, that this customer fell into that category. This is a very rare occurrence at our company, but had to be made John Marmorato President"

"Hello (removed member name), Thank you so much for great and honest review. We look forward to servicing your system in the Spring. John Marmorato"