Founded 1983 • With Angi since September 2006
Service Provider Response
We did not install the system at the customer’s home. When we arrived on our first visit we noticed pressurized PVC pipe hanging from the ceiling and on the side walls of the garage. This is a code violation and a very bad practice. This pipe is exposed and can be easily damaged or could freeze and burst flooding the garage. I made the decision not to alter the pipe as requested by the customer.Service Provider Response
Upon receipt of the invoice the customer asked by email for a substantial decrease in the bill. Yes the job did take 6.5 hours as it was a difficult excavation dealing with multiple pipes and rock. As far as the labor rate we charge it is in the range of any other trade professional in the area. I always find it interesting how someone who never has done a repair such as this, knows how long it should take.Service Provider Response
I am not sure how this customer heard $90.00 for the scope of the work we performed.Our minimum service charge is $95.00 and we worked on this project for 2.5 hours. Ultimately I only charged him what he thought he heard.Service Provider Response
We stand behind our work and our other reviews here on Angie's list. In business there are times when for various reasons you must cut ties with certain customers. I made the executive decision, that this customer fell into that category. This is a very rare occurrence at our company, but had to be made John Marmorato PresidentService Provider Response
Dear Angie’s List member First let me apologize for not being able to contact you about your appointment. We did not have a phone number and the email we had bounced back to us. We had you on the schedule for April the 16th, but had no way to communicate a confirmation of the appointment. Please give us call (919 788 8569) and we will get you on the schedule. If we are not in please leave us your contact information so we can communicate with you.Service Provider Response
(Member Name Removed) contacted us through Angie's list on 6-23-14 and I responded to him on Angie's List 6-24-14 "We are a service company and do very few installs" . I am not sure how I could have made this any clearer to him. John MarmoratoAt Drain Designs, our goal is to double the healthy life of your home and landscaping by ensuring a proper, well maintained drainage system. We have over 30 years of experience in drainage & waterproofing detective work - design & installations - foundation and structural repair. Our systems prevent costly depreciation, structural damage and health concerns. Lifetime guaranteed, easy to test, PVC pipe systems, French Drains & our patented American Drains. Satisfaction is guaranteed! For more info, please call us at (919) 545-7771 or 1-800-DRAINAGE, or visit www.draindesigns.com.
Angi Certified
2022 Super Service Award
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Serving the Triangle area since 1992 Licensed and Insured. Residential and Commercial. Lowest Price Guaranteed. Interior and Exterior Systems. Lifetime Warranty FREE ESTIMATES
Angi Certified
It’s one thing to say “The Night Is Ours.” It’s far more convincing to hear what our customers are saying about us. At Outdoor Lighting Perspectives, we’re proud of our success in achieving customer satisfaction and honored to be considered a Best in Class company in the outdoor lighting industry. We’d like to share a few of the many testimonials we’ve received from delighted customers. Nothing would please us more than having you included in this very satisfied group.
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