DECKorative Additions

"My company makes and installs removable screens for several building companies in the area. The member’s porch was built by a company other than us, so yes; we didn’t have a contract with her. We have a one year warranty against workmanship and craftsmanship on all our work regardless if we have a contract with the homeowner or not. The member’s accusation that we would not come out is absolutely false. I was first called by the builder to replace a screen that was torn. I replaced that screen the next day. A couple weeks later I was called by the member who informed me that there were a couple screens that were torn. I informed her that the product was out of warranty but I would fix the screens at no charge. I did fix the screens two weeks later. A month later, the member called again and informed me that there were several screens torn. I asked her if she had kids or pets that might be pushing the screens out. She said that the kids weren’t the problem, that they have problems with extremely high winds that hit the back of the house. She also said that the contractor had to come back and replace some shingles on the new porch because the winds blew them off. At that time I reminded her that the screens were no longer under warranty and also that the warranty states that “Acts of God” are not covered. I also suggested that she should call her contractor to figure out a new application for the screens because of the high wind issue. I told her there would be a charge of $25.00 per screen. She agreed to the price and asked me to replace the screens. I replaced three screens and sent her an invoice for $65 which is less than what I quoted her on the phone, not more. The member says that she paid for the screens in her review. That statement is only partially true because they (her and her husband) refused to pay for the screens. After the back and forth with the BBB, we agreed to settle for half the amount owed. The member stated at one point that I was rude. That is another absolute false acquisition. I have 47 minutes of taped phone conversations between me and the member, and me and the BBB. These recorded conversations are time-lined during the course of the problems and reveal that I was nothing but professional with the Jeab’s and the BBB at all times. Also, you can look up my company on the BBB web site and look at the stream line of back and forth’s with this complaint. The streamline defaults almost everything the member states. I would like to finish with I think it’s a great idea to be able to write reviews about companies on this and other web sites. These reviews help keep companies in check and help homeowners whittle through the undesirable companies out there. It’s unfortunate though; that there is no recourse for false or inflammatory information written that is untrue or exaggerated."