I have used this company for quarterly pest inspection and management for about 10 years. They have always done a great job and been reliable. Until recently, my biggest 'pest' issue was the occasional ant incursion during the summer months when it got hot and dry outside. That all changed when I was sitting on the sofa in my bedroom and kept noticing these things that looked like really big insects flying out from the under my deck area and into the woods. It was a steady trail of them - one ever 10 seconds or so would leave and another one would return. At first I thought it was some sort of large beetle or fly but when I ventured under the deck to look, I was not very happy to see some VERY large bees crawling into a small crack between the deck and the house foundation. Well, I am not afraid of the typical ground yellow jackets - nothing a few cans of spray won't take care of. But this was clearly beyond my capabilities. I am not too proud to call in the professionals when needed! So, a quick call to Custom Termite and Jackie advised me that someone out be out to take a look the following Monday. She said that if the job was too significant for their expertise, they could recommend a person who deals just with bees and similarly difficult wildlife eradication. Lee Barr showed up Monday morning, and after taking a look at the situation, identified the pest as European hornet. He felt that he could take care of the problem so after dressing in alarmingly little protective gear, he headed under the deck to mount an attack. I wish I could post the recording that I made of the massive buzzing sound (heard from INSIDE the house) which ensued as Lee began to spray the hornets. It was impressive and convinced me fully that I had made the right call to leave this to the pros for resolution! After about 15 or 20 mins, Lee called me to say that he had things taken care of. He also suggested that I give things a few days and said that if I saw any other bees after about a week to call him and he would come out and take a slightly different approach for access to their nest. I never had to do that - the first trip was enough. I was worried that there would be issues with killing a potentially large # of bees that were inside a foundation area, but Lee felt that the nest was probably not big enough to worry about in terms of odor, etc. That turned out to be correct. There was a time or so in the first week afterwards that I thought I could detect a slight odor in the area, but it could have been my imagination. After two weeks, I sealed the area with spray foam, and I have had no other issues. I would HIGHLY recommend Custom Termite and Pest. I have been completely happy with their work in all cases over the years and I look forward to using their services for a long time to come!