Custom Door & Gate

Excellent experience! The office personnel responded quickly with my request for estimate of repairs. Chuck, their service person, answered all my questions and recommended a new style of closing system. He scheduled the replacement date, called as he said he would and was early for both appointments. He did the job in minimum time and cleaned up so well you could not tell any work had been done other than a brand new door. Would use them again in a second!!

I contacted them and set up the service, they followed through by contacting my tenants and coordinated a time directly with them. All very smooth, no problems.

Nice showroom and staff which was a big help in determining what we wanted and needed in a garage door. Very satisfied with the final product and installation. Very impressed with Clopay's quality and options. I would recommend Customer door and gate and will use them again if needed.

Chuck showed on time and gave us the costs on repair versus installing a new unit. We opted for new installation and Chuck did the install, adjusted the remotes and removed the debris from the old unit.

Called Custom Door and talked with Chris about this particular opener. He was very friendly and informative. He gave me the direct phone extension for the person that handles scheduling. I called the next day and set up a time. When they arrived, it was noticed our situation wasn't ready for the old opener to be removed. We had to do some renovation which was very slight. They were very understanding and explained what we had to do.

We took care of the problem and called back to set up another appointment. They had an opening within 2 days. Paul came out and installed the opener, showed me how to operate, set up the outside remote and explained the other remotes.

All in all, it was an excellent installation with no debris left behind. Paul was very nice and did his job within the time frame expected. I would definitely recommend them and use them again.

The office staff when I called for a quote and an appointment were very helpful and cheerful. The workman arrived on time and finished when he said he would. He was very nice, professional, clean and quiet. The work looks good and everything operates as expected. After he was finished he gave me a lesson on how to operate the equipment and how to care for the opener and door.

My husband said the office was very nice. It was a nice showroom. We actually met them at the home shows. We met a representative from their company. I found some literature that I had gotten a couple of years ago. They were very good. The young man they sent out actually lives near us a block or two away. He was very knowledgeable, very thorough, very organized, and very nice. He was very neat and very efficient. It was brutal cold that afternoon and evening that he worked to get that opener. He installed some new rollers on the door and stuff. He replaced the metal rollers with the really nice nylon ball bearing rollers. The rollers weren't really quiet. It was less quiet than what we had. He told us he will change the rollers and then it will be real quiet. It is now so quiet that even our cats don't hear us when we come and go from the garage anymore. We will definitely call them when we need a new door. We had originally contracted them through another provider, so we didn't have a choice about them coming out. In the end, it turned out that they were very good. They called and set up an appointment with us within a few days of when we actually bought the opener. The young man that came out was very flexible about when he could come out and when he could do the work. He answered all of our questions. He was very helpful. He had lots of ideas and suggestions on how to make things more efficient and quieter and so on and so forth.

They had a wide range of options, and were very knowledgeable about their products. They were not hard sell at all; they really listened to our needs and helped us choose the right doors and openers. Everyone we dealt with was friendly and helpful. The man who did the actual installation was fantastic, professional, and left the area better than he found it. There was a little miscommunication between the sales person and the ordering person, but in the grand scheme of things, it only delayed us a few days. And I love our beautiful, quiet new doors :-). We would definitely use Custom Door and Gate again, but these doors should last a long time!

The overall experience went okay. We did a special order because we didn’t want glass in the door and wanted acrylic. We did the windows and the doors. They called me and said that they put in the wrong material when they came in. It took them 10 days to get the right material in. They said that will install it on a Wednesday, but it took them a week and a half to install. They were good about handling it, but I wasn’t happy because I had to wait. I would use them again in future if they price it as everybody else.

They had a very good showroom. Everyone who we spoke with was very professional, experienced, and knowledgeable. They were right on with the price and they got the work done quickly. They had the best price out of the companies that we received estimates from.

He went above and beyond and checked the garage door motor and said that it should last at least 5 - 7 years. They were pretty honest and got the job done pretty fast.

The individual who helped me could not have been more professional!!!! He diagnosed the problems immediately and fixed them in record time. I have never had any service done better!!!!

Really painless process. Very happy with the product as well.

Excellent, per above.

I am very impressed with the quick service to my home and the efficiency of the repairman. It far exceeded my expectations for timeliness of service and I am very happy with the price. We have bought springs for this door from this company in the past for do-it-yourself-repairs and will definitely consider them to replace the whole door in the future.

THEY CAME TO OUR HOUSE WITHIN ONE BUSINESS DAY AND FINISHED THE JOB IN LESS THAN TWO HOURS. WE HAVEN'T HAD A PROBLEM WITH THE DOOR SINCE. I WOULD RECOMMEND THEIR SERVICES.

THEY HAVE A WIDE VARIETY OF DOORS TO CHOOSE FROM. I THINK THEY INSTALLED THE HIGHEST QUALITY OF DOORS AVAILABLE. THEY WERE ABLE TO FIND THE RIGHT DOOR TO FIT OUR NEEDS. WE WERE SO HAPPY WE CHOSE THEM.