CROFUTT & SMITH MOVING & STORAGE

They are awful. I am still battling with them. They took my money but did not return my phone calls. We contacted them to move me to Washington. We found out that they did not have a local driver and they would put our stuff into storage. We agreed to pay $100 a day to keep the stuff in the truck so it would not be in storage. It should have been up to 10 days until the driver would come and pick it up.  The driver shows up in Washington with our furniture and some of our stuff. He said not all of our stuff would fit it in the truck. instead of  loading the truck with our stuff he did someone elses also in the truck so he would get paid for both jobs. He crammed our stuff so badly into the truck that we have two pages of damages that we are still trying to get fixed. He unpacked some of the boxes that were on the bottom of the truck and just started rolling the dolly around in our brand new house. We asked him to put cardboard down and it did not cover the floors. So we started unpacking our own boxes and then putting area rugs over it protect our hardwood floors. Then when he took the dolly upstairs, he did not do anything to protect the carpet, no padding, no plastic, not anything. All the dirt and dust from our driveway was on the dolly. So the driver said the missing stuff was just our garage stuff but it was our clothes and dining room table.  I called Atlas to find out when we were getting our stuff and they said I don;t know we do not have any trucks going out that way. My husband called corporate and told them they had 7 days to get our stuff to us. 10 days later we got our stuff. I have had called and left messages for over 3 months and they are not returning my phone calls. When you contract with a moving company it can not have overflow in it. They do not care. I paid more money thinking it would all be in the truck so it would be one load and not put in storage. I had golf clubs just laying in the truck.

There were 3 men that packed my belongings. They were on time, but it took them over 2 hours longer than I was expecting at the end of the day. As soon as they came in they told me that it was too much work for 3 people. None of them were fluent in English, not even the foreman, so we were not able to communicate, which was a huge problem.

Before they came, I had made several specific requests to speed up the moving process (like leaving dresser drawers packed). The things I packed prior to their arrival I was told were too heavy for them, yet the things they packed I couldn't even lift. They were very rough with my furniture and I thought it was going to come through the ceiling; they smashed and ruined several other items, too. They made fun of my furniture. They drank bottled water (which I offered) and put the empty bottles back in the case so that I wouldn't notice. They were very inefficient in their packing and created a lot more work for themselves. They labeled everything in Spanglish so neither of us were able to locate the boxes when I needed to find things. There were other boxes left unlabeled and in the wrong rooms. They used my bedding and clothes to wrap up my things, damaging both the item and my clothes. Their was a  small TV that was on their list of items to move, but the foreman was making such a big stink about it that I ended up moving it myself. They even asked me to go get lunch for them!

Upon completion of the move, I was asked to sign a paper saying that there was no damage to my home, without even doing a walk through. When I pointed this out, the worker told me "Well, there are no holes in the walls!" I was also asked to sign a blank form that was supposed to dictate how much I was going to pay them. I said I wasn't going to sign it and he argued with me and demanded that I do. I had a "do not exceed" amount that I wanted to pay and it was agreed upon that I would pay no more than this price (that was quoted to me 2 weeks beforehand) because I moved a lot of the small stuff myself. When I complained to the company the next day, they would not even call me back. It was their own fault for using extra packing materials and doing extra work that incurred these charges. They used expensive boxes when they didn't need to and wrapped non-breakable things in 4 sheets of paper.

The drawers that they emptied (after I asked them not to) contained my underwear and other clothes. All of my clothes were emptied out and jumbled together (yes, they went through my underwear drawers), but my desk drawers we not emptied and moved as-is on their side.

When I tried to issue a complaint to the company, I got four different answers as to how long I had to file a complaint (1 week, 1 month, 9 months, but in reality it was 90 days). I was afraid to complain too much so that they did not keep my belongings or cause further problems.

It was just one problem after another and I am so disappointed in their service. When I did complain, they did not offer to knock anything off the price, but just not to charge me more than my "not to exceed " price, which was agreed upon beforehand.