Clay's Power Equipment - Raleigh

Promptly scheduled pickup, which was accomplished as scheduled without me having to be present. Mower was serviced and mower blades replaced. Mower was returned quickly and it functions like new.

Tim is very good! He was informative and patient from my initial call through my picking up the mower and generator.

Great service!

we had an ice storm at the time service was to be performed, John the sevice manager stayed in touch and as soon as the roads were safe they picked up the lawnmower(provided with purchase) and delivered as promised

very knowledgeable about the products. the equipment was prepped & ready for use with some tips on operating

i was able to replace blades

Excellent. Turned the mower was not worth repairing and they let me know that, without pressuring me to buy a new one from them. They also disposed of the old mower for me at no charge.

Recently was doing routine maintenance on my Toro Timemaster mower.  While adjusting the blade drive system noticed a large crack in what I believe is referred to as the 'V belt' on the Toro web site (Toro PN 121-5765). See attached pic.  Only 50 hours on this mower so I was really surprised to see the shape that this belt is in. I contacted Clay's asking about pricing and asked for suggestions on whether the avg (or maybe above avg) homeowner could tackle this repair.  Charles Prince was very quick with an email response confirming the part info and giving me some suggestions and advice on the repair. 
Since Clay's was 21 days out for lead time on service (that seems like a lot!) I did the work myself and it went very easily thanks to Charles' input.  I appreciate the time that he took to respond and answer my questions fully.  I've bought a few items at Clay's recently (although I did not buy the mower from them) and they seem to be a great company to deal with!

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Small engine repair is one of those areas where I feel that you can usually get a quality job done at an authorized svc dealer for the mfg in question. In this case, Clay's sells and services many different types of equipment. I picked them mainly because they were located close to my office and they had other decent reviews on AL. I dropped the saw off and was told to expect approx 10 - 14 days. That seemed like a long time for a saw dropped off in mid March (not exactly the height of lawn / landscape season) but one other dealer that I called had a similar lead time. At Clay's, you pay a $60 diagnostic fee up front so I was hoping that this would cover the majority of the work.
In about 12 days, I called and they told me it would be ready on that day (a Wednesday). I stopped be around lunch and was told that they were not quite done and asked if I could come by that afternoon. This wasn't a big deal to me, but it was a bit inconvenient. So, I showed up at 4:30 that afternoon and was informed that they were going to have to order additional parts and now needed to replace a carb on the saw. The estimate was another 3-5 business days. After 5 business days I had not heard anything so on the 6th day I called. Was told it would be ready. I stopped by and picked it up and the the saw was running great. I had asked them to sharpen the chain and this was not done upon pickup, but they did that while I waited and it only took about 5 - 10 mins.
Overall, I felt that the repair shop at Clay's had good techs working, but I would suggest that the administrative side of things could be handled a little better. The person I worked with (I believe his name was Dean) was very cordial, and was good at explaining how they approach repairs, but the overall experience was a bit disappointing mainly because of the issues with timeliness/schedule. Again, I suspect that most any shop would take a few weeks (not sure why.. .but that seems to be how things work in this business??) but this particular job took longer than I really expected.
Regarding price - I rated the provider a B in this area because it just seemed like a lot of $$ to get a chainsaw repaired. Perhaps this is totally normal pricing and truthfully, MOST of the price was due to parts. I checked online and it seems that you cannot readily buy Stihl parts unless you are a dealer. The LABOR rate was reasonable - 30 mins @ $85/hr. The parts were very price though - roughly $88 with about 70% of that going to the carb and a rubber elbow joint. I don't think that Clay's had any substantial markup on these parts, but I still have a hard time rating this higher than a B ('good').
Overall I have to say that I would do business with Clay's again mainly because I felt that their people were honest and wanted to make sure the job was done properly. The saw is definitely running well now, and in the end I feel that is what counts. I felt comfortable interacting with the shop personnel and that also counts for a lot. I just probably be a little more questioning on the whole schedule aspect of the job next time!

The sale went well.

Excellent service. I had some issues with the suitability of the machine I purchased, no fault of Clays or the manufacturer. When I went back and explained the situation they were extremely helpful, taking back the slightly used machine (full credit) and providing me with a different model that met my needs.

They have a lot of lawn mowers and they sell and repair them. He did a good job. It seems that he took a long time but that might be normal. He did the work well. He might have been very busy but I know it was gone for a long time. I don't think you would hesitate going there to get something fixed and that's because of the details.